Array Outage History

Array degraded · 1 active incident View live status →

Pingoru has recorded 150 incidents for Array: 149 in the last 12 months and 45 in the last 90 days.

Source: status.array.com

150incidents recorded
149last 12 months
45last 90 days
3 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOctNov3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov20%
Pingoru began tracking Array in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202672 of 720 (0%)
May 20261672 of 744 (10%)
June 20261269 of 720 (10%)
July 20262516 of 744 (2%)
August 20261038 of 744 (5%)
September 20261712 of 720 (2%)
October 2026163 of 744 (0%)
November 2026310 of 49 (20%)

Incidents, newest first

Notice January 29, 2026 My Credit Manager System Issue 38m My Credit Manager, Identity Protect, Privacy Protect, Offers Engine

Started Jan 29, 2026, 05:25 PM UTC· resolved Jan 29, 2026, 06:04 PM UTC

  1. investigating Jan 29, 2026, 05:25 PM UTC

    We have been notified of a potential issue and are investigating.

  2. monitoring Jan 29, 2026, 05:36 PM UTC

    We currently monitoring and investigating the root cause.

  3. resolved Jan 29, 2026, 06:04 PM UTC

    We currently monitoring and investigating the root cause behind this issue.

Read the full incident report →

Notice January 28, 2026 Investigating System Issue with IDP SSN Alerts 3h 9m

Started Jan 28, 2026, 04:35 PM UTC· resolved Jan 28, 2026, 07:44 PM UTC

  1. investigating Jan 28, 2026, 04:35 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Jan 28, 2026, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 27, 2026 Investigating System Issue 19m

Started Jan 27, 2026, 04:02 PM UTC· resolved Jan 27, 2026, 04:22 PM UTC

  1. investigating Jan 27, 2026, 04:02 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Jan 27, 2026, 04:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 27, 2026 Investigating issue with our system 30m My Credit Manager, Identity Protect, Privacy Protect, Offers Engine and 4 more

Started Jan 27, 2026, 03:51 PM UTC· resolved Jan 27, 2026, 04:21 PM UTC

  1. investigating Jan 27, 2026, 03:51 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jan 27, 2026, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2026, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 27, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 27, 2026 Investigating Issue with our system 30m

Started Jan 27, 2026, 03:50 PM UTC· resolved Jan 27, 2026, 04:21 PM UTC

  1. investigating Jan 27, 2026, 03:50 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Jan 27, 2026, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 25, 2026 We are investigating an issue related to Proxy Provider Gateway TUI certificate 1h 20m My Credit Manager

Started Jan 25, 2026, 08:41 PM UTC· resolved Jan 25, 2026, 10:02 PM UTC

  1. investigating Jan 25, 2026, 08:41 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jan 25, 2026, 09:02 PM UTC

    We've identified an issue with our TUI connection and are continuing to investigate.

  3. investigating Jan 25, 2026, 09:11 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 25, 2026, 09:39 PM UTC

    We're in the process of performing updates to our connection.

  5. resolved Jan 25, 2026, 10:02 PM UTC

    A fix has been implemented and all systems are back to normal.

Read the full incident report →

Notice January 16, 2026 Investigating Privacy Protect Issue 26m Privacy Protect

Started Jan 16, 2026, 07:46 PM UTC· resolved Jan 16, 2026, 08:12 PM UTC

  1. investigating Jan 16, 2026, 07:46 PM UTC

    We have been notified of a potential issue that may be causing delays in scans for some clients and are investigating.

  2. monitoring Jan 16, 2026, 08:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2026, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026 Investigating Privacy Protect Issue 55m Privacy Protect

Started Jan 14, 2026, 10:58 PM UTC· resolved Jan 14, 2026, 11:54 PM UTC

  1. investigating Jan 14, 2026, 10:58 PM UTC

    We have been notified of a potential issue with Privacy Protect and are investigating.

  2. investigating Jan 14, 2026, 11:04 PM UTC

    We have been notified of a potential issue with Privacy Protect and are investigating.

  3. investigating Jan 14, 2026, 11:31 PM UTC

    We have identified the issue and are working on a solution.

  4. investigating Jan 14, 2026, 11:49 PM UTC

    We have scaled up resources, and performance has returned back to normal. We will continue to monitor the situation.

  5. resolved Jan 14, 2026, 11:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 Investigating System Issue 46m

Started Jan 09, 2026, 03:05 AM UTC· resolved Jan 09, 2026, 03:52 AM UTC

  1. investigating Jan 09, 2026, 03:05 AM UTC

    We’ve been made aware of a potential issue with our documentation page and are currently investigating

  2. investigating Jan 09, 2026, 03:13 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 09, 2026, 03:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 8, 2026 Investigating Issue with Score Simulator 1h 29m My Credit Manager

Started Jan 08, 2026, 08:18 PM UTC· resolved Jan 08, 2026, 09:48 PM UTC

  1. investigating Jan 08, 2026, 08:18 PM UTC

    We have been notified of a potential issue with Score Simulator having loading issues for some clients.

  2. investigating Jan 08, 2026, 09:22 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 08, 2026, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 6, 2026 Investigating System Issue 3h 53m Financial Links

Started Jan 06, 2026, 10:01 AM UTC· resolved Jan 06, 2026, 01:54 PM UTC

  1. investigating Jan 06, 2026, 10:01 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jan 06, 2026, 10:28 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 06, 2026, 12:17 PM UTC

    We are still investigating the issue.

  4. resolved Jan 06, 2026, 01:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 17, 2025 Investigating Financial Links Issue 42m Financial Links

Started Dec 17, 2025, 05:32 PM UTC· resolved Dec 17, 2025, 06:14 PM UTC

  1. investigating Dec 17, 2025, 05:32 PM UTC

    We have been notified of a potential issue with Financial Links and are investigating.

  2. investigating Dec 17, 2025, 05:40 PM UTC

    We are currently investigating an issue with Financial Links that may be causing a service interruption for some clients.

  3. investigating Dec 17, 2025, 06:10 PM UTC

    We are continuing to investigate an issue affecting Financial Links that may be causing a service interruption for some clients.

  4. resolved Dec 17, 2025, 06:14 PM UTC

    The incident affecting Financial Links has been resolved.

Read the full incident report →

Minor December 10, 2025 Investigating System Issue 12m Privacy Protect

Started Dec 10, 2025, 05:26 PM UTC· resolved Dec 10, 2025, 05:38 PM UTC

  1. investigating Dec 10, 2025, 05:26 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Dec 10, 2025, 05:28 PM UTC

    We are seeing issues with the Privacy Protect scan and dashboard components loading. We are investigating.

  3. resolved Dec 10, 2025, 05:38 PM UTC

    We have identified an issue with Privacy Protect scan and dashboard components loading in our sandbox environment. This is not effecting the production environment.

Read the full incident report →

Notice December 10, 2025 Some CP7 customer might see slow performance 9m

Started Dec 10, 2025, 03:14 PM UTC· resolved Dec 10, 2025, 03:23 PM UTC

  1. investigating Dec 10, 2025, 03:14 PM UTC

    We have been notified of a potential issue that might be affecting white label clients and are investigating.

  2. resolved Dec 10, 2025, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025 Investigating System Issue 1h 9m

Started Dec 05, 2025, 09:29 PM UTC· resolved Dec 05, 2025, 10:38 PM UTC

  1. investigating Dec 05, 2025, 09:29 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Dec 05, 2025, 10:10 PM UTC

    We are currently investigating an issue with intermittent payment/enrollment failures

  3. resolved Dec 05, 2025, 10:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 2, 2025 Investigating Privacy Protect Issue 38m

Started Dec 02, 2025, 03:11 PM UTC· resolved Dec 02, 2025, 03:50 PM UTC

  1. investigating Dec 02, 2025, 03:11 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Dec 02, 2025, 03:17 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 02, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 02, 2025, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025 Investigating Equifax Issue 1h 10m

Started Nov 18, 2025, 06:02 PM UTC· resolved Nov 18, 2025, 07:13 PM UTC

  1. investigating Nov 18, 2025, 06:02 PM UTC

    We have been notified of a potential issue regarding Equifax that would impact reports. We are currently investigating.

  2. monitoring Nov 18, 2025, 06:47 PM UTC

    Equifax results are back to normal and we are monitoring to confirm continued stability.

  3. resolved Nov 18, 2025, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025 Issue affecting My Credit Manager & Privacy Protect 3h My Credit Manager, Privacy Protect

Started Nov 18, 2025, 12:01 PM UTC· resolved Nov 18, 2025, 03:01 PM UTC

  1. investigating Nov 18, 2025, 12:01 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Nov 18, 2025, 12:17 PM UTC

    We have been notified of a potential issue with the privacy protect service and My Credit Manager (TransUnion) due to an outage with the content delivery network, Cloudflare.

  3. investigating Nov 18, 2025, 12:21 PM UTC

    We have been notified of a potential issue with the privacy protect service and My Credit Manager (TransUnion) due to an outage with the content delivery network, Cloudflare.

  4. investigating Nov 18, 2025, 12:54 PM UTC

    We are continuing to investigate an issue that is affecting My Credit Manager and Privacy Protect due to an outage with the content delivery network, Cloudflare.

  5. investigating Nov 18, 2025, 01:26 PM UTC

    We are continuing to investigate an issue that is affecting My Credit Manager and Privacy Protect due to an outage with the content delivery network, Cloudflare.

  6. investigating Nov 18, 2025, 01:59 PM UTC

    We are continuing to investigate an issue that is affecting Privacy Protect due to an outage with the content delivery network, Cloudflare. A fix has been implemented and we are monitoring the results for My Credit Manager due to the same outage with Cloudflare

  7. monitoring Nov 18, 2025, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results for Privacy Protect due to an outage with the content delivery network, Cloudflare.

  8. resolved Nov 18, 2025, 03:01 PM UTC

    The incident affecting My Credit manager and Privacy Protect due to the Cloudfare outage has been resolved.

Read the full incident report →

Notice November 14, 2025 Privacy Protect - Partial Outage 4h 1m Privacy Protect

Started Nov 14, 2025, 07:04 PM UTC· resolved Nov 14, 2025, 11:06 PM UTC

  1. investigating Nov 14, 2025, 07:04 PM UTC

    We have been notified of a potential issue with the privacy protect service and are working to deploy a fix.

  2. identified Nov 14, 2025, 07:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 14, 2025, 07:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 11:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025 Investigating Report Retrieval Issue 1d 3h My Credit Manager

Started Nov 12, 2025, 03:37 PM UTC· resolved Nov 13, 2025, 06:42 PM UTC

  1. investigating Nov 12, 2025, 09:04 PM UTC

    We have been notified of a potential issue with report retrieval and are investigating.

  2. monitoring Nov 12, 2025, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Nov 13, 2025, 02:49 PM UTC

    We are currently investigating this issue.

  4. resolved Nov 13, 2025, 06:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 8, 2025 Investigating System Issue 57m

Started Nov 08, 2025, 05:34 PM UTC· resolved Nov 08, 2025, 06:32 PM UTC

  1. investigating Nov 08, 2025, 05:34 PM UTC

    We have been notified of a potential issue and are investigating.

  2. identified Nov 08, 2025, 06:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 08, 2025, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 08, 2025, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 7, 2025 Investigating System Issue 32m

Started Nov 07, 2025, 04:22 AM UTC· resolved Nov 07, 2025, 04:55 AM UTC

  1. investigating Nov 07, 2025, 04:02 AM UTC

    Array team is confident in the fix resolving the incident and can call the incident resolved.

  2. resolved Nov 07, 2025, 04:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 3, 2025 Investigating System Issue 1h

Started Nov 03, 2025, 05:48 PM UTC· resolved Nov 03, 2025, 06:49 PM UTC

  1. investigating Nov 03, 2025, 05:48 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Nov 03, 2025, 06:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 30, 2025 Investigating Issue with Student Loan Aid 5h 18m Student Loan Aid

Started Oct 30, 2025, 03:33 PM UTC· resolved Oct 30, 2025, 08:51 PM UTC

  1. investigating Oct 30, 2025, 03:33 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Oct 30, 2025, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 30, 2025, 04:53 PM UTC

    The issue has been identified and we are working on a resolution.

  4. identified Oct 30, 2025, 06:42 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 30, 2025, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →