Array incident
Issue affecting My Credit Manager & Privacy Protect
Array experienced a notice incident on November 18, 2025 affecting My Credit Manager and Privacy Protect, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:01 PM UTC
We have been notified of a potential issue and are investigating.
- investigating Nov 18, 2025, 12:17 PM UTC
We have been notified of a potential issue with the privacy protect service and My Credit Manager (TransUnion) due to an outage with the content delivery network, Cloudflare.
- investigating Nov 18, 2025, 12:21 PM UTC
We have been notified of a potential issue with the privacy protect service and My Credit Manager (TransUnion) due to an outage with the content delivery network, Cloudflare.
- investigating Nov 18, 2025, 12:54 PM UTC
We are continuing to investigate an issue that is affecting My Credit Manager and Privacy Protect due to an outage with the content delivery network, Cloudflare.
- investigating Nov 18, 2025, 01:26 PM UTC
We are continuing to investigate an issue that is affecting My Credit Manager and Privacy Protect due to an outage with the content delivery network, Cloudflare.
- investigating Nov 18, 2025, 01:59 PM UTC
We are continuing to investigate an issue that is affecting Privacy Protect due to an outage with the content delivery network, Cloudflare. A fix has been implemented and we are monitoring the results for My Credit Manager due to the same outage with Cloudflare
- monitoring Nov 18, 2025, 02:45 PM UTC
A fix has been implemented and we are monitoring the results for Privacy Protect due to an outage with the content delivery network, Cloudflare.
- resolved Nov 18, 2025, 03:01 PM UTC
The incident affecting My Credit manager and Privacy Protect due to the Cloudfare outage has been resolved.