Array incident

Investigating Issue with Student Loan Aid

Critical Resolved View vendor source →

Array experienced a critical incident on October 30, 2025 affecting Student Loan Aid, lasting 5h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 03:33 PM UTC
Resolved
Oct 30, 2025, 08:51 PM UTC
Duration
5h 18m
Detected by Pingoru
Oct 30, 2025, 03:33 PM UTC

Affected components

Student Loan Aid

Update timeline

  1. investigating Oct 30, 2025, 03:33 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Oct 30, 2025, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 30, 2025, 04:53 PM UTC

    The issue has been identified and we are working on a resolution.

  4. identified Oct 30, 2025, 06:42 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Oct 30, 2025, 08:51 PM UTC

    This incident has been resolved.