Array incident

Investigating issue with our system

Major Resolved View vendor source →

Array experienced a major incident on January 27, 2026 affecting My Credit Manager and Identity Protect and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 03:51 PM UTC
Resolved
Jan 27, 2026, 04:21 PM UTC
Duration
30m
Detected by Pingoru
Jan 27, 2026, 03:51 PM UTC

Affected components

My Credit ManagerIdentity ProtectPrivacy ProtectOffers EngineBuildCredit AccountSubscription ManagerStudent Loan AidFinancial Links

Update timeline

  1. investigating Jan 27, 2026, 03:51 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jan 27, 2026, 04:11 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2026, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jan 27, 2026, 04:21 PM UTC

    This incident has been resolved.