Array incident

We are investigating an issue related to Proxy Provider Gateway TUI certificate

Minor Resolved View vendor source →

Array experienced a minor incident on January 25, 2026 affecting My Credit Manager, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2026, 08:41 PM UTC
Resolved
Jan 25, 2026, 10:02 PM UTC
Duration
1h 20m
Detected by Pingoru
Jan 25, 2026, 08:41 PM UTC

Affected components

My Credit Manager

Update timeline

  1. investigating Jan 25, 2026, 08:41 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jan 25, 2026, 09:02 PM UTC

    We've identified an issue with our TUI connection and are continuing to investigate.

  3. investigating Jan 25, 2026, 09:11 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 25, 2026, 09:39 PM UTC

    We're in the process of performing updates to our connection.

  5. resolved Jan 25, 2026, 10:02 PM UTC

    A fix has been implemented and all systems are back to normal.