Array Outage History

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Array had 60 outages in the last 2 years totaling 197h 35m of downtime — averaging 2.5 incidents per month.

There were 60 Array outages since October 30, 2025 totaling 197h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.array.com

Major July 30, 2026

Investigating Neighborhood Watch System Issue

Detected by Pingoru
Jul 30, 2026, 10:20 PM UTC
Resolved
Jul 31, 2026, 12:09 AM UTC
Duration
1h 49m
Affected: Identity Protect
Timeline · 5 updates
  1. investigating Jul 30, 2026, 10:20 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 30, 2026, 10:50 PM UTC

    Neighborhood Watch offender search and outgoing alerts are currently down. The team is investigating.

  3. identified Jul 30, 2026, 11:25 PM UTC

    The issue has been identified and the team is implementing a fix.

  4. monitoring Jul 30, 2026, 11:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 31, 2026, 12:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026

Investigating System Issue

Detected by Pingoru
Jul 30, 2026, 09:06 AM UTC
Resolved
Jul 30, 2026, 09:28 AM UTC
Duration
22m
Timeline · 1 update
  1. investigating Jul 30, 2026, 09:06 AM UTC

    We have been notified of a potential issue and are investigating.

Read the full incident report →

Major July 24, 2026

Credit Report Errors Returning Blank

Detected by Pingoru
Jul 24, 2026, 02:54 PM UTC
Resolved
Jul 24, 2026, 05:26 PM UTC
Duration
2h 31m
Affected: My Credit Manager
Timeline · 6 updates
  1. investigating Jul 24, 2026, 02:54 PM UTC

    We are currently investigating the issue.

  2. investigating Jul 24, 2026, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 24, 2026, 03:31 PM UTC

    We have identified the issue.

  4. identified Jul 24, 2026, 04:23 PM UTC

    We are currently working on a fix for the identified issue.

  5. monitoring Jul 24, 2026, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 24, 2026, 05:26 PM UTC

    This incident has been resolved and credit reports should now be returning data successfully.

Read the full incident report →

Notice July 15, 2026

Investigating Privacy Protect User Enrollment Issue

Detected by Pingoru
Jul 15, 2026, 07:00 PM UTC
Resolved
Jul 15, 2026, 08:21 PM UTC
Duration
1h 20m
Affected: Privacy Protect
Timeline · 4 updates
  1. investigating Jul 15, 2026, 07:00 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 15, 2026, 07:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 15, 2026, 08:08 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 15, 2026, 08:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Investigating System Issue - Score Simulator

Detected by Pingoru
Jul 14, 2026, 03:54 PM UTC
Resolved
Jul 14, 2026, 06:01 PM UTC
Duration
2h 6m
Affected: My Credit Manager
Timeline · 3 updates
  1. investigating Jul 14, 2026, 03:54 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 14, 2026, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 14, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Investigating IDP System Issue

Detected by Pingoru
Jul 14, 2026, 03:13 PM UTC
Resolved
Jul 14, 2026, 06:01 PM UTC
Duration
2h 47m
Affected: Identity Protect
Timeline · 5 updates
  1. investigating Jul 14, 2026, 03:13 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 14, 2026, 03:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 14, 2026, 04:22 PM UTC

    We are continuing to monitor the delayed responses from an upstream data vendor that is periodically affecting searches for Neighborhood Watch.

  4. monitoring Jul 14, 2026, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 14, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 13, 2026

Investigating System Issue - service outage

Detected by Pingoru
Jul 13, 2026, 03:22 AM UTC
Resolved
Jul 13, 2026, 05:07 AM UTC
Duration
1h 45m
Affected: My Credit Manager
Timeline · 6 updates
  1. investigating Jul 13, 2026, 03:22 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 13, 2026, 03:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 13, 2026, 03:58 AM UTC

    We have identified the root cause and are actively working to resolve a database issue.

  4. identified Jul 13, 2026, 04:34 AM UTC

    Engineering teams are bringing services back online and continuing their investigation.

  5. monitoring Jul 13, 2026, 04:54 AM UTC

    A fix has been applied and services are starting to recover

  6. resolved Jul 13, 2026, 05:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 11, 2026

Investigating System Issue - continuing to investigate

Detected by Pingoru
Jul 11, 2026, 02:34 AM UTC
Resolved
Jul 11, 2026, 04:06 AM UTC
Duration
1h 32m
Affected: My Credit Manager
Timeline · 7 updates
  1. investigating Jul 10, 2026, 11:16 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 11, 2026, 12:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 11, 2026, 01:56 AM UTC

    We are currently experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates

  4. investigating Jul 11, 2026, 02:34 AM UTC

    We are still experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates

  5. investigating Jul 11, 2026, 02:37 AM UTC

    TransUnion is continuing to experience delayed responses. TransUnion’s support teams are actively engaged and working to remediate the issue to restore services. The next update will be provided within 1–2 hours.

  6. investigating Jul 11, 2026, 03:48 AM UTC

    There are no new changes to report at this time. TransUnion continues to experience delayed responses, and their support teams are actively working on remediation.

  7. resolved Jul 11, 2026, 04:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 6, 2026

Investigating Array+ Upgrade/Downgrade Issue

Detected by Pingoru
Jul 06, 2026, 02:31 PM UTC
Resolved
Jul 06, 2026, 03:40 PM UTC
Duration
1h 9m
Timeline · 3 updates
  1. investigating Jul 06, 2026, 02:31 PM UTC

    We have been notified of a potential issue and are investigating.

  2. identified Jul 06, 2026, 03:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 06, 2026, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Investigating Privacy Protect System Issue

Detected by Pingoru
Jul 01, 2026, 08:07 PM UTC
Resolved
Jul 01, 2026, 09:10 PM UTC
Duration
1h 2m
Timeline · 3 updates
  1. investigating Jul 01, 2026, 08:07 PM UTC

    We have been notified of a potential issue and are investigating.

  2. monitoring Jul 01, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Investigating Report Latency Issue

Detected by Pingoru
Jul 01, 2026, 06:22 PM UTC
Resolved
Jul 01, 2026, 09:11 PM UTC
Duration
2h 48m
Timeline · 2 updates
  1. investigating Jul 01, 2026, 06:22 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Jul 01, 2026, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Investigating Service Slowness

Detected by Pingoru
Jul 01, 2026, 04:31 PM UTC
Resolved
Jul 01, 2026, 05:33 PM UTC
Duration
1h 1m
Timeline · 3 updates
  1. investigating Jul 01, 2026, 04:31 PM UTC

    We have been notified of a potential issue and are investigating.

  2. monitoring Jul 01, 2026, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026

Investigating White Label Site System Issue

Detected by Pingoru
Jun 25, 2026, 05:06 PM UTC
Resolved
Jun 25, 2026, 05:54 PM UTC
Duration
47m
Affected: My Credit Manager
Timeline · 5 updates
  1. investigating Jun 25, 2026, 05:06 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jun 25, 2026, 05:17 PM UTC

    We are continuing to investigate the issue affecting white label sites.

  3. identified Jun 25, 2026, 05:38 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 25, 2026, 05:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 25, 2026, 05:54 PM UTC

    This incident affecting white label websites has been resolved.

Read the full incident report →

Notice June 15, 2026

We're investigating a degradation in response time for some services

Detected by Pingoru
Jun 15, 2026, 06:03 PM UTC
Resolved
Jun 15, 2026, 07:03 PM UTC
Duration
59m
Affected: My Credit Manager
Timeline · 3 updates
  1. investigating Jun 15, 2026, 06:03 PM UTC

    We are currently investigating this issue.

  2. identified Jun 15, 2026, 06:45 PM UTC

    The issue has been identified and a fix is being implemented

  3. resolved Jun 15, 2026, 07:03 PM UTC

    This incident in regards to latency in our response time has been resolved

Read the full incident report →

Minor June 10, 2026

Investigating Financial Links System Issue

Detected by Pingoru
Jun 10, 2026, 04:55 PM UTC
Resolved
Jun 10, 2026, 06:38 PM UTC
Duration
1h 42m
Affected: Financial Links
Timeline · 5 updates
  1. investigating Jun 10, 2026, 04:55 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jun 10, 2026, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 10, 2026, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 10, 2026, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 10, 2026, 06:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

Investigating Bureau Authentication/Reports/ Enrollment Issue

Detected by Pingoru
Jun 04, 2026, 05:02 PM UTC
Resolved
Jun 04, 2026, 06:20 PM UTC
Duration
1h 17m
Affected: My Credit Manager
Timeline · 4 updates
  1. investigating Jun 04, 2026, 05:02 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jun 04, 2026, 05:11 PM UTC

    We have been notified of a potential issue with Experian that may be affecting authentication, reports, and enrollments. We are currently investigating. At this time, the issue appears to be on the bureau side.

  3. monitoring Jun 04, 2026, 05:36 PM UTC

    Experian services have returned to normal and we are monitoring.

  4. resolved Jun 04, 2026, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 3, 2026

My Home Value Client Paid Experiencing Issues

Detected by Pingoru
Jun 03, 2026, 12:12 AM UTC
Resolved
Jun 03, 2026, 01:10 AM UTC
Duration
57m
Affected: My Home Value
Timeline · 4 updates
  1. identified Jun 03, 2026, 12:12 AM UTC

    We are currently experiencing issues with My Home Value Client Paid. We have identified the issue and are working on a fix.

  2. identified Jun 03, 2026, 12:34 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 03, 2026, 01:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2026, 01:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 31, 2026

Investigating System Issue with credit report pulls

Detected by Pingoru
May 31, 2026, 11:58 AM UTC
Resolved
May 31, 2026, 05:32 PM UTC
Duration
5h 34m
Affected: My Credit Manager
Timeline · 5 updates
  1. investigating May 31, 2026, 11:58 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 31, 2026, 12:36 PM UTC

    We have been notified of a potential issue and are investigating.

  3. identified May 31, 2026, 03:03 PM UTC

    The issue has been identified and we are working towards a resolution

  4. monitoring May 31, 2026, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 31, 2026, 05:32 PM UTC

    This incident has been resolved. Report pulls for My Credit Manager were operational as of 11:45 am ET

Read the full incident report →

Notice May 27, 2026

Duplicate Privacy Protect Records

Detected by Pingoru
May 27, 2026, 08:41 PM UTC
Resolved
May 28, 2026, 12:17 AM UTC
Duration
3h 35m
Affected: Privacy Protect
Timeline · 7 updates
  1. investigating May 27, 2026, 08:41 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 27, 2026, 08:45 PM UTC

    We are investigating failures for background scan webhooks on Privacy Protect

  3. identified May 27, 2026, 09:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 27, 2026, 09:59 PM UTC

    We are continuing to implement a fix. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.

  5. identified May 27, 2026, 10:35 PM UTC

    We are continuing to work on this issue. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.

  6. monitoring May 27, 2026, 11:27 PM UTC

    We have implemented a fix for this issue. However, users may still see duplicate records on their scan results as we clean up these records.

  7. resolved May 28, 2026, 12:17 AM UTC

    We have implemented a fix for this issue. However, users may still see duplicate records on their scan results as we clean up these records.

Read the full incident report →