Array Outage History

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Array had 47 outages in the last 2 years totaling 207h 11m of downtime — averaging 1.9 incidents per month.

There were 47 Array outages since October 30, 2025 totaling 207h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.array.com

Notice June 15, 2026

We're investigating a degradation in response time for some services

Detected by Pingoru
Jun 15, 2026, 06:03 PM UTC
Resolved
Jun 15, 2026, 07:03 PM UTC
Duration
59m
Affected: My Credit Manager
Timeline · 3 updates
  1. investigating Jun 15, 2026, 06:03 PM UTC

    We are currently investigating this issue.

  2. identified Jun 15, 2026, 06:45 PM UTC

    The issue has been identified and a fix is being implemented

  3. resolved Jun 15, 2026, 07:03 PM UTC

    This incident in regards to latency in our response time has been resolved

Read the full incident report →

Minor June 10, 2026

Investigating Financial Links System Issue

Detected by Pingoru
Jun 10, 2026, 04:55 PM UTC
Resolved
Jun 10, 2026, 06:38 PM UTC
Duration
1h 42m
Affected: Financial Links
Timeline · 5 updates
  1. investigating Jun 10, 2026, 04:55 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jun 10, 2026, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 10, 2026, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 10, 2026, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 10, 2026, 06:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 7, 2026

Investigating System Issue

Detected by Pingoru
Jun 07, 2026, 12:53 PM UTC
Resolved
Jun 07, 2026, 01:36 PM UTC
Duration
42m
Timeline · 1 update
  1. investigating Jun 07, 2026, 12:53 PM UTC

    We have been notified of a potential issue and are investigating.

Read the full incident report →

Minor June 4, 2026

Investigating Bureau Authentication/Reports/ Enrollment Issue

Detected by Pingoru
Jun 04, 2026, 05:02 PM UTC
Resolved
Jun 04, 2026, 06:20 PM UTC
Duration
1h 17m
Affected: My Credit Manager
Timeline · 4 updates
  1. investigating Jun 04, 2026, 05:02 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jun 04, 2026, 05:11 PM UTC

    We have been notified of a potential issue with Experian that may be affecting authentication, reports, and enrollments. We are currently investigating. At this time, the issue appears to be on the bureau side.

  3. monitoring Jun 04, 2026, 05:36 PM UTC

    Experian services have returned to normal and we are monitoring.

  4. resolved Jun 04, 2026, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 3, 2026

My Home Value Client Paid Experiencing Issues

Detected by Pingoru
Jun 03, 2026, 12:12 AM UTC
Resolved
Jun 03, 2026, 01:10 AM UTC
Duration
57m
Affected: My Home Value
Timeline · 4 updates
  1. identified Jun 03, 2026, 12:12 AM UTC

    We are currently experiencing issues with My Home Value Client Paid. We have identified the issue and are working on a fix.

  2. identified Jun 03, 2026, 12:34 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 03, 2026, 01:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2026, 01:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 31, 2026

Investigating System Issue with credit report pulls

Detected by Pingoru
May 31, 2026, 11:58 AM UTC
Resolved
May 31, 2026, 05:32 PM UTC
Duration
5h 34m
Affected: My Credit Manager
Timeline · 5 updates
  1. investigating May 31, 2026, 11:58 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 31, 2026, 12:36 PM UTC

    We have been notified of a potential issue and are investigating.

  3. identified May 31, 2026, 03:03 PM UTC

    The issue has been identified and we are working towards a resolution

  4. monitoring May 31, 2026, 04:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 31, 2026, 05:32 PM UTC

    This incident has been resolved. Report pulls for My Credit Manager were operational as of 11:45 am ET

Read the full incident report →

Notice May 27, 2026

Duplicate Privacy Protect Records

Detected by Pingoru
May 27, 2026, 08:41 PM UTC
Resolved
May 28, 2026, 12:17 AM UTC
Duration
3h 35m
Affected: Privacy Protect
Timeline · 7 updates
  1. investigating May 27, 2026, 08:41 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 27, 2026, 08:45 PM UTC

    We are investigating failures for background scan webhooks on Privacy Protect

  3. identified May 27, 2026, 09:04 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 27, 2026, 09:59 PM UTC

    We are continuing to implement a fix. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.

  5. identified May 27, 2026, 10:35 PM UTC

    We are continuing to work on this issue. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.

  6. monitoring May 27, 2026, 11:27 PM UTC

    We have implemented a fix for this issue. However, users may still see duplicate records on their scan results as we clean up these records.

  7. resolved May 28, 2026, 12:17 AM UTC

    We have implemented a fix for this issue. However, users may still see duplicate records on their scan results as we clean up these records.

Read the full incident report →

Notice May 11, 2026

Investigating Array Documentation Issue

Detected by Pingoru
May 11, 2026, 01:50 PM UTC
Resolved
May 11, 2026, 04:02 PM UTC
Duration
2h 12m
Timeline · 2 updates
  1. investigating May 11, 2026, 01:50 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved May 11, 2026, 04:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026

Investigating Subscription Manager System Issue

Detected by Pingoru
May 08, 2026, 09:49 PM UTC
Resolved
May 09, 2026, 08:20 AM UTC
Duration
10h 30m
Affected: Subscription Manager
Timeline · 8 updates
  1. investigating May 08, 2026, 09:49 PM UTC

    We have been notified of a potential issue affecting the subscription manager transaction service and are investigating.

  2. investigating May 08, 2026, 10:37 PM UTC

    We are continuing to investigate this issue.

  3. identified May 08, 2026, 11:22 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 09, 2026, 12:14 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified May 09, 2026, 12:58 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified May 09, 2026, 02:27 AM UTC

    Work is ongoing to implement a fix.

  7. identified May 09, 2026, 04:46 AM UTC

    Efforts to implement a resolution for this issue are ongoing.

  8. resolved May 09, 2026, 08:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026

Investigating Possible MCM System Issue

Detected by Pingoru
May 08, 2026, 12:57 AM UTC
Resolved
May 08, 2026, 03:39 AM UTC
Duration
2h 41m
Timeline · 4 updates
  1. investigating May 08, 2026, 12:57 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 08, 2026, 01:50 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 08, 2026, 03:08 AM UTC

    We are continuing to investigate this issue.

  4. resolved May 08, 2026, 03:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Investigating Build Credit Rent System Issue

Detected by Pingoru
May 06, 2026, 08:04 PM UTC
Resolved
May 06, 2026, 09:00 PM UTC
Duration
56m
Affected: BuildCredit Rent
Timeline · 5 updates
  1. investigating May 06, 2026, 08:04 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 06, 2026, 08:06 PM UTC

    We have been notified of a potential issue and are investigating.

  3. identified May 06, 2026, 08:23 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 06, 2026, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 06, 2026, 09:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Investigating Student Loan Aid System Issue

Detected by Pingoru
May 06, 2026, 07:49 PM UTC
Resolved
May 06, 2026, 08:22 PM UTC
Duration
32m
Affected: Student Loan Aid
Timeline · 4 updates
  1. investigating May 06, 2026, 07:49 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 06, 2026, 08:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 06, 2026, 08:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2026, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026

Investigating My Credit Manager User Service Issue

Detected by Pingoru
May 01, 2026, 12:47 PM UTC
Resolved
May 01, 2026, 07:36 PM UTC
Duration
6h 49m
Affected: My Credit Manager
Timeline · 7 updates
  1. investigating May 01, 2026, 12:47 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating May 01, 2026, 01:13 PM UTC

    We are continuing to investigate this issue.

  3. identified May 01, 2026, 01:52 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 01, 2026, 02:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified May 01, 2026, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring May 01, 2026, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 01, 2026, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 27, 2026

Investigating Embedded Web Components and White label System Issue

Detected by Pingoru
Apr 27, 2026, 06:45 PM UTC
Resolved
Apr 27, 2026, 07:29 PM UTC
Duration
44m
Affected: My Credit ManagerIdentity ProtectPrivacy ProtectBuildCredit RentSubscription Manager
Timeline · 4 updates
  1. investigating Apr 27, 2026, 06:48 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Apr 27, 2026, 07:00 PM UTC

    We are continuing to investigate the issue affecting Embedded Web Components.

  3. monitoring Apr 27, 2026, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 27, 2026, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2026

Investigating My Credit Manager System Issue

Detected by Pingoru
Apr 08, 2026, 07:44 PM UTC
Resolved
Apr 08, 2026, 08:03 PM UTC
Duration
18m
Affected: My Credit Manager
Timeline · 2 updates
  1. investigating Apr 08, 2026, 07:44 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Apr 08, 2026, 08:03 PM UTC

    This issue has been resolved. We’re continuing to monitor performance to ensure everything remains stable.

Read the full incident report →

Minor April 1, 2026

Investigating Financial Links Issue

Detected by Pingoru
Apr 01, 2026, 09:41 PM UTC
Resolved
Apr 01, 2026, 10:19 PM UTC
Duration
37m
Affected: Financial Links
Timeline · 4 updates
  1. investigating Apr 01, 2026, 09:41 PM UTC

    We have been notified of a potential issue affecting Financial Links and are investigating.

  2. investigating Apr 01, 2026, 09:48 PM UTC

    We are investigating a potential issue affecting Financial Links.

  3. identified Apr 01, 2026, 10:03 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Apr 01, 2026, 10:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Investigating Multiple System Issue

Detected by Pingoru
Mar 31, 2026, 07:31 PM UTC
Resolved
Mar 31, 2026, 08:03 PM UTC
Duration
32m
Affected: My Credit ManagerIdentity ProtectPrivacy ProtectOffers EngineSubscription Manager
Timeline · 4 updates
  1. investigating Mar 31, 2026, 07:31 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Mar 31, 2026, 07:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 31, 2026, 07:40 PM UTC

    We are currently investigating a potential issue that may impact Reporting, Privacy, and Identity services. During this time, you may experience degraded performance. Our team is actively working to identify the cause and will provide updates as more information becomes available.

  4. resolved Mar 31, 2026, 08:03 PM UTC

    All systems have stabilized all services to a steady state volume.

Read the full incident report →

Notice March 30, 2026

Investigating Privacy Protect System Issue

Detected by Pingoru
Mar 30, 2026, 04:04 PM UTC
Resolved
Mar 30, 2026, 04:49 PM UTC
Duration
45m
Affected: Privacy Protect
Timeline · 3 updates
  1. investigating Mar 30, 2026, 04:04 PM UTC

    We have been notified of a potential Privacy Protect issue causing downtime for priority scans for shared prod and are investigating.

  2. investigating Mar 30, 2026, 04:12 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 30, 2026, 04:49 PM UTC

    We observed an issue with the RabbitMQ cluster in shared prod. The cluster was reconnected and services are restored.

Read the full incident report →

Notice March 19, 2026

Investigating SQL Server System Issue

Detected by Pingoru
Mar 19, 2026, 07:18 AM UTC
Resolved
Mar 19, 2026, 11:32 AM UTC
Duration
4h 13m
Timeline · 2 updates
  1. investigating Mar 19, 2026, 07:18 AM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Mar 19, 2026, 11:32 AM UTC

    This incident has been resolved.

Read the full incident report →