Array Outage History

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Array had 66 outages in the last 2 years totaling 118h 59m of downtime — averaging 2.7 incidents per month.

There were 66 Array outages since October 30, 2025 totaling 118h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.array.com

Minor September 13, 2026

Investigating System Issue

Detected by Pingoru
Sep 13, 2026, 12:29 AM UTC
Resolved
Sep 13, 2026, 12:56 AM UTC
Duration
26m
Timeline · 4 updates
  1. investigating Sep 13, 2026, 12:29 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Sep 13, 2026, 12:34 AM UTC

    We are currently experiencing an issue with our CP7 integrations. The team is actively investigating.

  3. monitoring Sep 13, 2026, 12:54 AM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Sep 13, 2026, 12:56 AM UTC

    The incident effecting CP7 integrations has been resolved.

Read the full incident report →

Notice September 10, 2026

Increased 401s on link attempts

Detected by Pingoru
Sep 10, 2026, 08:30 PM UTC
Resolved
Sep 10, 2026, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 10, 2026, 08:30 PM UTC

    Between 6:00 PM ET on 9/9 and 11:30 AM ET on 9/10, a subset of users starting a bank connection through the web experience may have received an authorization error and been unable to complete the connection. The cause was a timing issue in our connection flow when the institution page loaded and began its requests before the underlying link session had finished initializing, causing those requests to be rejected. A fix has been deployed and the issue is resolved.

Read the full incident report →

Minor September 3, 2026

Investigating TransUnion Issue

Detected by Pingoru
Sep 03, 2026, 02:33 PM UTC
Resolved
Sep 03, 2026, 06:14 PM UTC
Duration
3h 40m
Affected: My Credit Manager
Timeline · 5 updates
  1. investigating Sep 03, 2026, 02:33 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Sep 03, 2026, 03:00 PM UTC

    We are currently investigating an issue with TransUnion. This may impact enrollments, score simulator, and report ordering from this bureau.

  3. investigating Sep 03, 2026, 04:12 PM UTC

    We are continuing to monitor the ongoing service disruption with TransUnion. This may impact enrollments, Score Simulator, and report ordering from the TransUnion bureau. We will provide another update as more information becomes available.

  4. monitoring Sep 03, 2026, 04:45 PM UTC

    TransUnion services are showing signs of recovery, and we are seeing successful responses resume. We will continue to monitor closely to ensure services remain stable.

  5. resolved Sep 03, 2026, 06:14 PM UTC

    TransUnion services have remained stable, and we are no longer seeing the service issues impacting enrollments, Score Simulator, and report ordering. This incident is now resolved.

Read the full incident report →

Notice August 21, 2026

Investigating White Label Authentication Issue

Detected by Pingoru
Aug 21, 2026, 04:05 PM UTC
Resolved
Aug 21, 2026, 05:46 PM UTC
Duration
1h 41m
Timeline · 4 updates
  1. investigating Aug 21, 2026, 04:05 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Aug 21, 2026, 04:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2026, 04:41 PM UTC

    We are continuing to investigate this issue.

  4. resolved Aug 21, 2026, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2026

Potential issue affecting Array+ / My Financial Health Android Users

Detected by Pingoru
Aug 05, 2026, 03:28 PM UTC
Resolved
Aug 06, 2026, 08:44 PM UTC
Duration
1d 5h
Affected: My Credit ManagerArray +
Timeline · 7 updates
  1. investigating Aug 05, 2026, 02:26 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Aug 05, 2026, 03:28 PM UTC

    We are continuing to investigate an issue that may be affection My Financial Health users on some Android devices. We ill continue to update you.

  3. investigating Aug 05, 2026, 05:23 PM UTC

    We are continuing to investigate an issue that may be affecting My Financial Health users

  4. investigating Aug 05, 2026, 06:03 PM UTC

    We are continuing to investigate this issue affecting My Financial Health users.

  5. investigating Aug 06, 2026, 01:33 PM UTC

    We are continuing to investigate this issue affecting My Financial Health users.

  6. identified Aug 06, 2026, 03:23 PM UTC

    The Issue has been identified and a fix is being implemented.

  7. resolved Aug 06, 2026, 08:44 PM UTC

    This issue has been resolved

Read the full incident report →

Notice August 4, 2026

Micronotes Cross-Sell Issues

Detected by Pingoru
Aug 04, 2026, 04:27 PM UTC
Resolved
Aug 06, 2026, 04:16 PM UTC
Duration
1d 23h
Timeline · 6 updates
  1. investigating Aug 04, 2026, 04:27 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Aug 04, 2026, 04:57 PM UTC

    We are continuing to investigate this issue. We will update you shortly.

  3. identified Aug 04, 2026, 06:20 PM UTC

    We have identified the issue and working on a fix

  4. identified Aug 04, 2026, 11:32 PM UTC

    We are currently experiencing an issue that is affecting customers using our Micronotes Cross-Sell services. We have identified the issue and are working toward a resolution. We expect an update by tomorrow (8/5)

  5. identified Aug 05, 2026, 05:21 PM UTC

    We are still investigating an issue that is affecting customers using our Micronotes Cross-Sell services

  6. resolved Aug 06, 2026, 04:16 PM UTC

    This incident has been resolved

Read the full incident report →

Major July 30, 2026

Investigating Neighborhood Watch System Issue

Detected by Pingoru
Jul 30, 2026, 10:20 PM UTC
Resolved
Jul 31, 2026, 12:09 AM UTC
Duration
1h 49m
Affected: Identity Protect
Timeline · 5 updates
  1. investigating Jul 30, 2026, 10:20 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 30, 2026, 10:50 PM UTC

    Neighborhood Watch offender search and outgoing alerts are currently down. The team is investigating.

  3. identified Jul 30, 2026, 11:25 PM UTC

    The issue has been identified and the team is implementing a fix.

  4. monitoring Jul 30, 2026, 11:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 31, 2026, 12:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 24, 2026

Credit Report Errors Returning Blank

Detected by Pingoru
Jul 24, 2026, 02:54 PM UTC
Resolved
Jul 24, 2026, 05:26 PM UTC
Duration
2h 31m
Affected: My Credit Manager
Timeline · 6 updates
  1. investigating Jul 24, 2026, 02:54 PM UTC

    We are currently investigating the issue.

  2. investigating Jul 24, 2026, 02:59 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 24, 2026, 03:31 PM UTC

    We have identified the issue.

  4. identified Jul 24, 2026, 04:23 PM UTC

    We are currently working on a fix for the identified issue.

  5. monitoring Jul 24, 2026, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 24, 2026, 05:26 PM UTC

    This incident has been resolved and credit reports should now be returning data successfully.

Read the full incident report →

Notice July 15, 2026

Investigating Privacy Protect User Enrollment Issue

Detected by Pingoru
Jul 15, 2026, 07:00 PM UTC
Resolved
Jul 15, 2026, 08:21 PM UTC
Duration
1h 20m
Affected: Privacy Protect
Timeline · 4 updates
  1. investigating Jul 15, 2026, 07:00 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 15, 2026, 07:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 15, 2026, 08:08 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 15, 2026, 08:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Investigating System Issue - Score Simulator

Detected by Pingoru
Jul 14, 2026, 03:54 PM UTC
Resolved
Jul 14, 2026, 06:01 PM UTC
Duration
2h 6m
Affected: My Credit Manager
Timeline · 3 updates
  1. investigating Jul 14, 2026, 03:54 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 14, 2026, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 14, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Investigating IDP System Issue

Detected by Pingoru
Jul 14, 2026, 03:13 PM UTC
Resolved
Jul 14, 2026, 06:01 PM UTC
Duration
2h 47m
Affected: Identity Protect
Timeline · 5 updates
  1. investigating Jul 14, 2026, 03:13 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 14, 2026, 03:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 14, 2026, 04:22 PM UTC

    We are continuing to monitor the delayed responses from an upstream data vendor that is periodically affecting searches for Neighborhood Watch.

  4. monitoring Jul 14, 2026, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 14, 2026, 06:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 13, 2026

Investigating System Issue - service outage

Detected by Pingoru
Jul 13, 2026, 03:22 AM UTC
Resolved
Jul 13, 2026, 05:07 AM UTC
Duration
1h 45m
Affected: My Credit Manager
Timeline · 6 updates
  1. investigating Jul 13, 2026, 03:22 AM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 13, 2026, 03:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 13, 2026, 03:58 AM UTC

    We have identified the root cause and are actively working to resolve a database issue.

  4. identified Jul 13, 2026, 04:34 AM UTC

    Engineering teams are bringing services back online and continuing their investigation.

  5. monitoring Jul 13, 2026, 04:54 AM UTC

    A fix has been applied and services are starting to recover

  6. resolved Jul 13, 2026, 05:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 11, 2026

Investigating System Issue - continuing to investigate

Detected by Pingoru
Jul 11, 2026, 02:34 AM UTC
Resolved
Jul 11, 2026, 04:06 AM UTC
Duration
1h 32m
Affected: My Credit Manager
Timeline · 7 updates
  1. investigating Jul 10, 2026, 11:16 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jul 11, 2026, 12:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 11, 2026, 01:56 AM UTC

    We are currently experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates

  4. investigating Jul 11, 2026, 02:34 AM UTC

    We are still experiencing delayed responses from TransUnion. We are monitoring and will continue to provide updates

  5. investigating Jul 11, 2026, 02:37 AM UTC

    TransUnion is continuing to experience delayed responses. TransUnion’s support teams are actively engaged and working to remediate the issue to restore services. The next update will be provided within 1–2 hours.

  6. investigating Jul 11, 2026, 03:48 AM UTC

    There are no new changes to report at this time. TransUnion continues to experience delayed responses, and their support teams are actively working on remediation.

  7. resolved Jul 11, 2026, 04:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 6, 2026

Investigating Array+ Upgrade/Downgrade Issue

Detected by Pingoru
Jul 06, 2026, 02:31 PM UTC
Resolved
Jul 06, 2026, 03:40 PM UTC
Duration
1h 9m
Timeline · 3 updates
  1. investigating Jul 06, 2026, 02:31 PM UTC

    We have been notified of a potential issue and are investigating.

  2. identified Jul 06, 2026, 03:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 06, 2026, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Investigating Privacy Protect System Issue

Detected by Pingoru
Jul 01, 2026, 08:07 PM UTC
Resolved
Jul 01, 2026, 09:10 PM UTC
Duration
1h 2m
Timeline · 3 updates
  1. investigating Jul 01, 2026, 08:07 PM UTC

    We have been notified of a potential issue and are investigating.

  2. monitoring Jul 01, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Investigating Report Latency Issue

Detected by Pingoru
Jul 01, 2026, 06:22 PM UTC
Resolved
Jul 01, 2026, 09:11 PM UTC
Duration
2h 48m
Timeline · 2 updates
  1. investigating Jul 01, 2026, 06:22 PM UTC

    We have been notified of a potential issue and are investigating.

  2. resolved Jul 01, 2026, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 1, 2026

Investigating Service Slowness

Detected by Pingoru
Jul 01, 2026, 04:31 PM UTC
Resolved
Jul 01, 2026, 05:33 PM UTC
Duration
1h 1m
Timeline · 3 updates
  1. investigating Jul 01, 2026, 04:31 PM UTC

    We have been notified of a potential issue and are investigating.

  2. monitoring Jul 01, 2026, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026

Investigating White Label Site System Issue

Detected by Pingoru
Jun 25, 2026, 05:06 PM UTC
Resolved
Jun 25, 2026, 05:54 PM UTC
Duration
47m
Affected: My Credit Manager
Timeline · 5 updates
  1. investigating Jun 25, 2026, 05:06 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jun 25, 2026, 05:17 PM UTC

    We are continuing to investigate the issue affecting white label sites.

  3. identified Jun 25, 2026, 05:38 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 25, 2026, 05:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 25, 2026, 05:54 PM UTC

    This incident affecting white label websites has been resolved.

Read the full incident report →

Notice June 15, 2026

We're investigating a degradation in response time for some services

Detected by Pingoru
Jun 15, 2026, 06:03 PM UTC
Resolved
Jun 15, 2026, 07:03 PM UTC
Duration
59m
Affected: My Credit Manager
Timeline · 3 updates
  1. investigating Jun 15, 2026, 06:03 PM UTC

    We are currently investigating this issue.

  2. identified Jun 15, 2026, 06:45 PM UTC

    The issue has been identified and a fix is being implemented

  3. resolved Jun 15, 2026, 07:03 PM UTC

    This incident in regards to latency in our response time has been resolved

Read the full incident report →

Minor June 10, 2026

Investigating Financial Links System Issue

Detected by Pingoru
Jun 10, 2026, 04:55 PM UTC
Resolved
Jun 10, 2026, 06:38 PM UTC
Duration
1h 42m
Affected: Financial Links
Timeline · 5 updates
  1. investigating Jun 10, 2026, 04:55 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jun 10, 2026, 05:09 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 10, 2026, 05:35 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 10, 2026, 05:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 10, 2026, 06:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

Investigating Bureau Authentication/Reports/ Enrollment Issue

Detected by Pingoru
Jun 04, 2026, 05:02 PM UTC
Resolved
Jun 04, 2026, 06:20 PM UTC
Duration
1h 17m
Affected: My Credit Manager
Timeline · 4 updates
  1. investigating Jun 04, 2026, 05:02 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Jun 04, 2026, 05:11 PM UTC

    We have been notified of a potential issue with Experian that may be affecting authentication, reports, and enrollments. We are currently investigating. At this time, the issue appears to be on the bureau side.

  3. monitoring Jun 04, 2026, 05:36 PM UTC

    Experian services have returned to normal and we are monitoring.

  4. resolved Jun 04, 2026, 06:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 3, 2026

My Home Value Client Paid Experiencing Issues

Detected by Pingoru
Jun 03, 2026, 12:12 AM UTC
Resolved
Jun 03, 2026, 01:10 AM UTC
Duration
57m
Affected: My Home Value
Timeline · 4 updates
  1. identified Jun 03, 2026, 12:12 AM UTC

    We are currently experiencing issues with My Home Value Client Paid. We have identified the issue and are working on a fix.

  2. identified Jun 03, 2026, 12:34 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 03, 2026, 01:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 03, 2026, 01:10 AM UTC

    This incident has been resolved.

Read the full incident report →