Array experienced a notice incident on October 11, 2026 affecting My Credit Manager, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
My Credit Manager
Update timeline
- investigating Oct 11, 2026, 07:24 PM UTC
We have been notified of a potential issue and are investigating.
- investigating Oct 11, 2026, 07:38 PM UTC
Credit alerts are currently delayed for Equifax customers. We are currently investigating this issue.
- investigating Oct 11, 2026, 08:07 PM UTC
We are continuing to investigate the delay in Equifax Credit Alert data.
- investigating Oct 11, 2026, 08:34 PM UTC
We are continuing to investigate this issue.
- investigating Oct 11, 2026, 08:58 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 11, 2026, 09:04 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Oct 11, 2026, 09:22 PM UTC
A fix has been implemented, and files are being processed correctly. We are working with the bureau to backfill any missed alerts.