Array experienced a notice incident on October 20, 2026 affecting My Credit Manager, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:35 AM UTC
We have been notified of a potential issue and are investigating.
- identified Oct 20, 2026, 07:02 AM UTC
The Equifax error rate has decreased, though response times remain elevated. We are continuing to monitor and will provide further updates as available.
- identified Oct 20, 2026, 07:14 AM UTC
Intermittent Equifax failures continue to affect production requests for 1B credit reports, VantageScore, and monitoring enrollment. Successful requests are also experiencing slower response times than normal. We are continuing to monitor the issue and will provide further updates as available.
- identified Oct 20, 2026, 08:03 AM UTC
The Equifax issue remains ongoing. We are continuing to monitor and will provide updates as more information becomes available.
- resolved Oct 20, 2026, 08:37 AM UTC
Equifax error rates and response times have returned to normal. We will continue to monitor for any further issues.