Array incident

Investigating System Issue

Major Resolved View vendor source →

Array experienced a major incident on October 6, 2026 affecting My Credit Manager and Identity Protect and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 04:12 PM UTC
Resolved
Oct 06, 2026, 04:20 PM UTC
Duration
8m
Detected by Pingoru
Oct 06, 2026, 04:12 PM UTC

Affected components

My Credit ManagerIdentity ProtectPrivacy ProtectOffers EngineBuildCredit RentSubscription ManagerStudent Loan AidDebt NavigatorArray +

Update timeline

  1. investigating Oct 06, 2026, 04:12 PM UTC

    We have been notified of a potential issue and are investigating.

  2. investigating Oct 06, 2026, 04:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 06, 2026, 04:18 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 06, 2026, 04:20 PM UTC

    This incident has been resolved.