ANZ Australia Outage History

ANZ Transactive - Global - Asia & Pacific Payment Menu Start Time: 19/10/2026 15:15 AEDT Resolution Time: 19/10/2026 17:42 AEDT Incident Details We are currently investigating an incident which is intermittently impacting users' ability to access the "Asia & Pacific Payment Menu" within ANZ Transactive - Global for Indonesian customer only. Users will not be able to perform payment functions including payment creation, approval and accessing reports. Technology teams are currently working on restoring the service. Please refer back to Status Page for further updates. We apologise for the inconvenience. Impacted Geographies: Indonesia Only

We are continuing to investigate this issue.

ANZ Liquidity Management Start Time: 17/10/2026 7:15 AEDT Resolution Time: TBA Incident Details We are currently investigating an incident impacting ANZ Liquidity Management. End of day sweeps in Singapore, Hong Kong, Japan & Vietnam are delayed. Technology teams are currently investigating impacts and will provide further updates as soon as available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Singapore, Hong Kong, Japan & Vietnam

ANZ Fileactive & ANZ Transactive - Global Start Time: 17/10/2026 07:45 AEDT Resolution Time: TBD Incident Details Due to an issue in processing the Australian AUD End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Digital Services, including ANZ Transactive - Global and ANZ Fileactive. Technology teams are monitoring the progress and we will update you with expected delivery times. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia (Australian domiciled AUD accounts)

The ANZ Transactive - Global Account Balance and Transaction Reporting issue has been resolved. We are working on processing of the delayed ANZ Fileactive End of Day Balance and Transaction Reporting files and will provide an update once this has been completed. Please be advised this is impacting some customers only.

ANZ Fileactive Start Time: 16/10/2026 14:00 AEDT Resolution Time: TBA Incident Details We are currently investigating an issue affecting credit advice notification for Manually Initiated Funds Transfer (MIFT) and Asia Credit Notifications for ANZ Fileactive customers. As a result, some customers may experience delays of notifications used to allocate funds to accounts. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Asia (Singapore, Hong Kong, Vietnam, Philippines and India)

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

ANZ Fileactive and ANZ Transactive Global Start Time: 01/10/2026 06:30 AEDT Resolution Time: TBA Incident Details Please be advised we are currently investigating an issue impacting the processing of OSKO Payments in ANZ Transactive - Global and ANZ Fileactive. Our technology teams are assessing the issue, and we will provide an update as soon as possible. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

ANZ Transactive - APEA Start Time: 25/09/2026 11:36 AEST Resolution Time: ETA Incident Details ANZ has experienced an issue due to a technical issue at BPNG resulting in connectivity issue with the RTGS. Technology teams are currently working on the issue and further updates will be available as soon as practical. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: PNG Only

We can confirm that the inward RTGS payments delayed on Friday, 25 September have now been successfully received this morning. We are continuing to monitor the processing of today's inward RTGS payments and are awaiting confirmation that processing is progressing as expected. We will provide a further update as soon as this confirmation is received.

ANZ Fileactive Start Time: 15/09/2026 07:45 AEST Resolution Time: 15/09/2026 08:22 AEST Incident Details Due to an issue in processing the End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Fileactive. Technology teams are monitoring the progress and we will update you with expected delivery times. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia and New Zealand

Incident Resolution Time: 15/09/2026 08:22 AEST

ANZ Fileactive - BPay Files Start Time: 06/09/2026 14:50 AEST Resolution Time: 06/09/2026 18:06 AEST Incident Details We have been experiencing delays in processing of BPay files via the ANZ Fileactive service since 14:50 AEST. This is resulting in some customer either receiving empty or delayed file. Technology teams are currently investigating the issue. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

ANZ Transactive - Global, Trade and APEA Start Time: 01/09/2026 18:00:00 AEST Resolution Time: TBA Incident Details We are currently investigating an incident impacting processing of payments and some other functionalities, including viewing of images and documents and reporting for users of ANZ Transactive - Global, Trade/ APEA applications. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

ANZ Transactive - APEA Start Time: 01/09/2026 09:00 AEST Resolution Time: 01/09/2026 14:00 AEST Incident Details ANZ has experienced an issue with the end of day Balance and Transaction Reporting for 31 August 2026, impacting users of the ANZ Transactive - APEA application in Fiji. There are no impacts outside of accounts domiciled in Fiji. Technology teams are currently working on the issue and further updates will be available as soon as practical. Please be advised that users with access to ANZ Transactive - Global are not impacted and can via account reporting via this channel. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Fiji Only

ANZ Liquidity Management Start Time: 14/08/2026 09:00 AEST Resolution Time: TBA Incident Details We are currently investigating an incident impacting some end of day Australian domiciled AUD account sweeps for the 13th August 2026. We are undertaking remediation activities to back date and post transactions to impacted accounts. Some customers may observe incorrect opening balances on their account statements. ANZ will provide updates on remediation activities. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australian Domiciled Accounts

ANZ's Operations teams are reviewing and processing the impacted transactions. We will provide a further update once the remediation activities are completed.

ANZ Fileactive Start Time: 04/08/2026 09:00 AEST Resolution Time: 04/08/2026 23:59 AEST Incident Details We currently experiencing delays in the delivery of Direct Entry Returned Items via the ANZ Fileactive service. Technology teams are currently investigating the issue. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia

Fileactive Connectivity Start Time: 20/07/2026 11:45 AEST Resolution Time: 20/07/2026 14:30 AEST Incident Details We are currently investigating an issue impacting ANZ Fileactive. Some Straight-through-processing (STP) users are experiencing intermittent connectivity issues and are unable to process payments and/or receive reply files and transaction reports. As the issue is intermittent users experiencing connection error are advised to retry the connection. ANZ will provide updates on restoration status as soon as practical. We apologise for the inconvenience. Impacted Geographies: Global

ANZ Fileactive Start Time: 16/07/2026 08:45 AEST Resolution Time: TBA Incident Details We have been experiencing delays in processing of files via the ANZ Fileactive service since 08:45 AEST. This is resulting in processing delays of payments and reply files. Technology teams are currently investigating the issue. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

ANZ Fileactive Start Time: 07/07/2026 10:00 AEST Resolution Time: TBA Incident Details We are currently investigating an issue impacting ANZ Fileactive. Some Straight-through-processing (STP) users are experiencing intermittent connectivity issues and are unable to process payments and/or receive reply files and transaction reports. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

ANZ Transactive - Trade Start Time: 01/07/2026 10:55 AEST Resolution Time: TBA Incident Details We are currently investigating an incident impacting ANZ Transactive - Trade. Users are unable to login to services and associated applications and perform banking functions. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

The latest update is that users are able to access the Transactive Trade/ APEA services however they may experience intermittent slowness navigating through the screens to perform certain banking functions. Users may also experience delays in the processing of registration requests due to the issue. Users with access to ANZ Transactive - Global (via user interface and mobile application) are able to access the service and perform banking functions, including payment requests. We apologise for the inconvenience and will provide further updates as soon as they are available. Impacted Geographies: Global

ANZ Transactive - Global (FX Rates) Start Time: 08/06/2026 10:18 AEST Resolution Time: TBA Incident Details We are currently investigating an incident impacting ANZ Transactive - Global. Users in Australia and New Zealand are intermittently unable to obtain FX Rates for cross currency payments initiated within ANZ Transactive - Global when using the 'Get Rate' function We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia and New Zealand

We are continuing to investigate the issue. Users impacted are advised to use the Transactive Global Mobile app, which is currently enabling the "get rate" function for transaction processing.

Please be advised the issue is also impacting payments from other countries, including Singapore and Hong Kong.

ANZ Transactive - Global Start Time: 29/05/2026 10:15 AEST Resolution Time: TBA Incident Details We are currently investigating an issue impacting the performance of ANZ Transactive - Global. Users are receiving error messages whilst attempting to logon to ANZ Transactive - Global. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

We are continuing to investigate this issue.

ANZ Transactive - Global Commercial Cards Start Time:2026-04-30 02:17:26 AEST Resolution Time: TBA Incident Details We are currently investigating an incident impacting ANZ Transactive - Global - Commercial Cards. Australian Commercial Cards customers are unable to view the end of month April e-statements from Transactive Global. Technology teams are currently investigating impacts and will provide further updates as soon as available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: AU

We are continuing to investigate the issue and apologise for the inconvenience.

ANZ Fileactive Start Time: 28/04/2026 08:00:00 AEST Resolution Time: TBA Incident Details We are currently experiencing issues with New Payments Platform (Osko) transactions impacting Intraday and End of Day Balance and Transaction Data delivered via ANZ Fileactive which are missing some narrative details, which may result in issues for some customers ingesting the data. Technology teams are currently working to resolve the issue. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia

ANZ Technology Teams have identified the issue and are currently working on a fix to have this matter resolved. Please note this is limited to the narrative information from NPP (OSKO) transactions delivered to customers by the ANZ Fileactive service. This may result in issues in reconciling accounts. ANZ will provide updates as soon as they becoming available.

ANZ Institutional Data and Analytics Start Time: 27/04/2026 10:30 AEST Resolution Time: TBA Incident Details We are currently investigating an issue impacting ANZ Institutional Data and Analytics. Authorised users for all Data Insights and Fees and Charges application are unable to access all applications under Data Insights and Fees and Charges. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

We are continuing to investigate this issue.

Technology teams are currently investigating impacts and will provide further updates as soon as available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

ANZ Liquidity Management Start Time: 02/04/2026 04:00 AEDT Resolution Time: TBA Incident Details Due to an processing issue overnight, which has resulted in a failure to process the Liqudity Management Sweeps for Hong Kong. Customer may observe incorrect balances in some accounts as a result of the issue Technology teams are currently assessing the incident and operations teams have been engaged to assist with remedation activites. We will provide further updates as soon as they become available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Hong Kong (Sweeps)

Please be advised the impacted end of day sweeps have been reviewed by technology teams and a small number of failed transactions will be processed to correct the positions as at 1 April 2026. The processing will be completed before the end of day today (2 April 2026). Once this processing is complete, we will provide a status update. We apologise for the inconvenience. Impacted Geographies: Hong Kong (Sweeps)

ANZ Transactive - Global Start Time: 31/03/2026 13:30 AEDT Resolution Time: TBA Incident Details We are currently investigating an incident impacting ANZ Transactive - Global Balance and Transaction Reporting on New Zealand Nostro Account transactions for Friday 27th and Monday 30th March 2026. Technology teams are currently investigating impacts and will provide further updates as soon as available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: New Zealand

ANZ Transactive - Global Start Time: 23/03/2026 10:30 AEDT Resolution Time: TBA Incident Details We are currently investigating an issue impacting some payments within ANZ Transactive - Global. Users who have uploaded Direct Debit payment files via ANZ Fileactive will see files as being rejected within ANZ Transactive. Technology teams are currently reviewing the issue and we will provide further updates as they become available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

Technology Teams are continuing to investigate the issue and have confirmed that only Direct Debit ISO files (Pain.008) are being impacted when uploaded from ANZ Fileactive to ANZ Transactive - Global. All other payment types are being processed as expected.

ANZ Cash Management Central Start Time: 02/03/2026 10:50 AEDT Resolution Time: TBA Incident Details We are currently investigating an incident impacting ANZ Cash Management Central. Some customers may experience slowness while using the ACMC services. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global