ANZ Incident Notification - Fileactive - Missing NPP Transaction Narrative Information

Update timeline

1. investigating Apr 28, 2026, 03:00 AM UTC

   ANZ Fileactive Start Time: 28/04/2026 08:00:00 AEST Resolution Time: TBA Incident Details We are currently experiencing issues with New Payments Platform (Osko) transactions impacting Intraday and End of Day Balance and Transaction Data delivered via ANZ Fileactive which are missing some narrative details, which may result in issues for some customers ingesting the data. Technology teams are currently working to resolve the issue. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia

2. investigating Apr 28, 2026, 07:35 AM UTC

   ANZ Technology Teams have identified the issue and are currently working on a fix to have this matter resolved. Please note this is limited to the narrative information from NPP (OSKO) transactions delivered to customers by the ANZ Fileactive service. This may result in issues in reconciling accounts. ANZ will provide updates as soon as they becoming available.

3. resolved Apr 28, 2026, 10:35 AM UTC

   ANZ Fileactive Start Time: 28/04/2026 08:00 AEST Resolution Time: 28/04/2026 20:00 AEST The incident has been resolved. Please contact ANZ via the Customer Service Centre or Service Manager if you require assistance with the balance and transaction reporting data for NPP Osko transactions on 27 April 2026. We apologise for any inconvenience caused.