ANZ Australia Outage History

Started Feb 25, 2026, 01:02 AM UTC· resolved Feb 25, 2026, 01:28 AM UTC

1. investigating Feb 25, 2026, 01:02 AM UTC

   ANZ Fileactive and ANZ Cash Management Central Start Time: 24/02/2026 16:17 AEDT Resolution Time: 25/02/2026 12:17 AEDT Incident Details We are currently investigating an issue affecting Real-Time Notifications for inward NPP (Osko) payments for ANZ Fileactive and ANZ Cash Management Central customers. As a result, some customers may experience non-receipt of notifications used to allocate funds to accounts. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia

2. resolved Feb 25, 2026, 01:28 AM UTC

   This incident has been resolved.

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Started Feb 16, 2026, 07:51 PM UTC· resolved Feb 16, 2026, 10:48 PM UTC

1. investigating Feb 16, 2026, 07:51 PM UTC

   Fileactive & Cashactive Connectivity Start Time: 17/02/2026 06:30 AEDT Resolution Time: 17/02/2026 09:41 AEDT Incident Details We are currently investigating an issue impacting ANZ Fileactive & Cashactive. Customers are currently unable to logon to the Fileactive website to confirm files. ANZ Fileactive customers are unable to logon to view and confirm customer transmission logs and no other services are impacted. ANZ Cashactive customers will be unable to logon to view their balance or transactions or make any payments. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

2. investigating Feb 16, 2026, 10:01 PM UTC

   Please be advised the incident is impacting the ability for users to logon to multiple services, including ANZ Fileactive, Cashactive, ANZ Cash Management Central, Payment Services and Austraclear, which may impact the ability to view reporting. Processing of payments and reply files are operational. Technology teams are continuing to investigate and updates will be provided as soon as available. Impacted Geographies: Global

3. resolved Feb 16, 2026, 10:48 PM UTC

   This incident has been resolved.

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Started Jan 27, 2026, 11:32 PM UTC· resolved Jan 29, 2026, 09:04 AM UTC

1. investigating Jan 27, 2026, 11:32 PM UTC

   Industry Wide Direct Entry payment processing Start Time: 27/01/2026 10:00 AEDT End Time: 29/01/2026 19:00 AEDT Change Details Please be advised that there have been delays in the processing of Australian Direct Entry payments as a result of an industry-wide payment exchange incident on 27 January 2026. An industry reconciliation process is being undertaken and further updates will be provided. If you have experienced payment processing delays, please DO NOT resend payments. Impacted Geographies: Australia

2. investigating Jan 28, 2026, 02:55 AM UTC

   We are continuing to work with the other industry participants to reconcile the delayed inward and outward Direct Entry payment settlements impacted from 27 January. Please do not attempt to resend payments already initiated. Direct Entry payments processed on 28 January are not impacted.

3. investigating Jan 28, 2026, 06:26 AM UTC

   ANZ is working with our Industry participants to reconcile and process the outstanding Inward and Outward Direct Entry payments caused by the industry-wide incident. There is no action to be undertaken by customers and we will provide further updates on the status of remediation activities and outstanding processing as soon as it is available. The issue has been technically resolved and Direct Entry processing is operating as expected since the evening of 27 January 2026.

4. investigating Jan 28, 2026, 10:59 AM UTC

   Delay in processing some inbound and outbound payments scheduled for 27 January Due to an industry wide issue impacting incoming and outgoing payments to ANZ, processed using the RBA's direct entry systems, some payments that should have been processed on 27 January were not successfully completed. The cause of the issue has been resolved, and we are working through the backlog of queued inbound and outbound transaction files to ensure that data is complete and not duplicated. Outbound direct entry payments Payments from ANZ accounts to other financial institutions are largely processed. There are a small number of outward payments from ANZ accounts to other financial institutions accounts still to be completed. We are currently reviewing the outstanding transactions and will provide further information on Thursday morning (29 January 2026). Inbound direct entry payments Some payments to ANZ accounts from other financial institutions processed via direct entry have not been processed completed by close of business on 28 January. We continue to review and validate these files with industry participants to ensure the data is correct. We will provide more information on Thursday morning (29 January 2026). We recognise and apologise for the inconvenience caused to our customers.

5. investigating Jan 28, 2026, 11:46 PM UTC

   Delay in processing some inbound and outbound payments scheduled for 27 January The Reserve Bank of Australia (RBA) experienced a technical issue on Tuesday 27th January, this has impacted the processing of some payments using the direct entry system. The RBA has confirmed the issue has been resolved. Outbound direct entry payments There are a small number of outward payments from ANZ accounts to other financial institutions accounts which will be credited to the beneficiary during Thursday 29th January Inbound direct entry payments Some payments to ANZ accounts from other financial institutions processed via direct entry have not been completed by close of business on 28 January. Remaining payments will be credited to ANZ accounts during Thursday 29th January. We recognise and apologise for the inconvenience caused to our customers.

6. resolved Jan 29, 2026, 09:04 AM UTC

   This incident has been resolved.

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Started Jan 27, 2026, 07:11 PM UTC· resolved Jan 28, 2026, 01:12 AM UTC

1. investigating Jan 27, 2026, 07:11 PM UTC

   ANZ Fileactive Start Time: 28/01/2026 05:50 AEST Resolution Time: 28/01/2026 11:50 AEST Incident Details Due to an issue in processing the End of Day Balance and Transaction reporting, some customers may experience delays in receiving the Balance and Transaction Reporting in ANZ Fileactive for Australian domiciled AUD accounts. Technology teams are monitoring the progress and we will update you with expected delivery times. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia

2. investigating Jan 27, 2026, 09:19 PM UTC

   We are continuing to investigate this issue.

3. resolved Jan 28, 2026, 01:12 AM UTC

   This incident has been resolved.

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Started Jan 08, 2026, 10:22 PM UTC· resolved Jan 08, 2026, 11:48 PM UTC

1. investigating Jan 08, 2026, 10:22 PM UTC

   ANZ Fileactive and ANZ Transactive Global Start Time: 09/01/2026 09:10 NZT (07:10 AEDT) Resolution Time: TBA Incident Details Please be advised we are currently experiencing delays in the processing of inward and outward New Zealand High Value Clearing System (HVCS) and New Zealand Domestic Payments as a result of an industry-wide technology incident. The incident impacts payments from institutional digital channels, including ANZ Transactive - Global and ANZ Fileactive. There may be some delays in receiving confirmation that the payment has been processed since approximately 09:10 NZT. Further updates will be issued as soon as they become available. Impacted Geographies: New Zealand - payments only

2. resolved Jan 08, 2026, 11:48 PM UTC

   ANZ Fileactive and ANZ Transactive Global Start Time: 09/01/2026 09:10 NZT (07:10 AEDT) Resolution Time: 09/01/2026 12:30 NZT (10:30 AEDT) The incident is resolved.

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Started Dec 13, 2025, 08:10 PM UTC· resolved Dec 14, 2025, 01:20 AM UTC

1. investigating Dec 13, 2025, 08:10 PM UTC

   ANZ Transactive - Global Start Time: 14/12/2025 07:00 AEDT Resolution Time: TBA Incident Details We are currently investigating an incident impacting ANZ Transactive - Global. Users are unable to login to ANZ Transactive - Global and associated applications and perform banking functions. Technology teams are currently investigating impacts and will provide further updates as soon as available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Global

2. investigating Dec 13, 2025, 09:10 PM UTC

   We are continuing to investigate this issue. We apologise for the inconvenience. Please refer back to Status Page for further updates.

3. investigating Dec 13, 2025, 10:32 PM UTC

   We are continuing to investigate this issue.

4. investigating Dec 13, 2025, 11:39 PM UTC

   Our Technology teams are continuing to investigate this issue. Some users may receive the message: “Application Error – User Not Authorized.” We apologise for any inconvenience caused. Please refer to the Status Page for further updates.

5. resolved Dec 14, 2025, 01:20 AM UTC

   ANZ Transactive - Global Start Time: 14/12/2025 07:00 AEDT Resolution Time:14/12/2025 11:22 AEDT This incident has been resolved.

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Started Nov 24, 2025, 12:24 AM UTC· resolved Nov 24, 2025, 01:59 AM UTC

1. investigating Nov 24, 2025, 12:24 AM UTC

   ANZ Cashactive Control Start Time: 24/11/2025 07:00 AEDT Resolution Time: TBA Incident Details Please be advised that ANZ Cashactive Control is experiencing delays in the processing of payments. We are currently investigating the issue. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia and New Zealand

2. investigating Nov 24, 2025, 01:10 AM UTC

   Technology Teams are currently investigating an issue impacting login and other features within ANZ Cashactive Control. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia and New Zealand

3. resolved Nov 24, 2025, 01:59 AM UTC

   This incident has been resolved.

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Started Oct 21, 2025, 02:18 AM UTC· resolved Oct 21, 2025, 03:21 AM UTC

1. investigating Oct 21, 2025, 02:18 AM UTC

   ANZ Fileactive & Transactive - Global Start Time: 21/10/2025 12:42 AEDT Resolution Time: 21/10/2025 13:55 AEDT Incident Details We are currently experiencing an issue impacting ANZ Fileactive and Transactive - Global Payment processing and Intra-Day reporting. Technology teams are currently investigating the issue and will provide further updates when available. We apologise for the inconvenience. Please refer back to Status Page for further updates. Impacted Geographies: Australia

2. investigating Oct 21, 2025, 02:20 AM UTC

   We are continuing to investigate this issue.

3. investigating Oct 21, 2025, 03:00 AM UTC

   Technology Teams are currently investigating impacts across a number of services on ANZ Transactive - Global and Fileactive. The current status is as follows: ANZ Transactive - Global - Users are experiencing issues with Intra-day reporting , payments will appear as 'in progress' and accounts details are not able to be viewed. ANZ Fileactive - Intra-day reporting request are failing.

4. investigating Oct 21, 2025, 03:03 AM UTC

   We are continuing to investigate this issue.

5. resolved Oct 21, 2025, 03:21 AM UTC

   This incident has been resolved.

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