- Detected by Pingoru
- May 22, 2026, 09:29 AM UTC
- Resolved
- May 22, 2026, 09:54 AM UTC
- Duration
- 25m
Affected: Customer Portal
Timeline · 3 updates
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investigating May 22, 2026, 09:29 AM UTC
Due to issues with one of our upstream providers, we are currently experiencing performance degradation affecting the generation of custom client builds for macOS. As a result, custom builds are temporarily unavailable for this platform. We apologise for the inconvenience and appreciate your patience.
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identified May 22, 2026, 09:54 AM UTC
The issue has been identified and a fix is being implemented.
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resolved May 22, 2026, 09:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 04, 2026, 10:00 AM UTC
- Resolved
- May 04, 2026, 02:32 PM UTC
- Duration
- 4h 32m
Affected: Customer Portal
Timeline · 2 updates
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investigating May 04, 2026, 01:05 PM UTC
The ability to create MacOS custom builds is impacted currently
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resolved May 04, 2026, 02:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 11:20 AM UTC
- Resolved
- May 06, 2026, 08:51 AM UTC
- Duration
- 7d 21h
Affected: Asia
Timeline · 4 updates
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investigating Apr 28, 2026, 11:20 AM UTC
We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.
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identified Apr 28, 2026, 11:59 AM UTC
Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.
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identified Apr 30, 2026, 06:22 PM UTC
Our engineering teams continue to work on the issue
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resolved May 06, 2026, 08:51 AM UTC
This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 05:36 PM UTC
- Resolved
- Apr 19, 2026, 08:29 AM UTC
- Duration
- 14h 52m
Affected: Asia
Timeline · 6 updates
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investigating Apr 18, 2026, 05:36 PM UTC
We are currently experiencing service degradation with our upstream provider in India. This will impact sessions in the Indian zone. We're in contact with our upstream provider and will provide an update once we receive further information. We apologise for any inconvenience caused.
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investigating Apr 18, 2026, 06:42 PM UTC
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
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investigating Apr 18, 2026, 08:07 PM UTC
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
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investigating Apr 18, 2026, 09:20 PM UTC
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
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investigating Apr 18, 2026, 10:41 PM UTC
We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.
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resolved Apr 19, 2026, 08:29 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 02:13 PM UTC
- Resolved
- Mar 16, 2026, 03:02 PM UTC
- Duration
- 49m
Affected: AfricaAmericasAsiaAustraliaEuropeAnyDesk Account
Timeline · 3 updates
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investigating Mar 16, 2026, 02:13 PM UTC
We are currently facing major outage with our AnyDesk Network . Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
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monitoring Mar 16, 2026, 02:19 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 16, 2026, 03:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 27, 2026, 01:19 PM UTC
- Resolved
- Mar 04, 2026, 06:11 PM UTC
- Duration
- 5d 4h
Affected: Customer Portal
Timeline · 3 updates
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identified Feb 27, 2026, 01:19 PM UTC
We are currently experiencing performance degradation affecting the generation of custom client builds. As a result, some custom builds may be temporarily unavailable. The root cause has been identified and we are working to implement a fix. We will provide further updates as progress continues. We apologise for the inconvenience and appreciate your patience.
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identified Feb 27, 2026, 04:56 PM UTC
We are continuing to work on a fix for this issue.
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resolved Mar 04, 2026, 06:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 12:44 PM UTC
- Resolved
- Feb 27, 2026, 04:55 PM UTC
- Duration
- 2d 4h
Affected: Americas
Timeline · 6 updates
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investigating Feb 25, 2026, 12:44 PM UTC
We are currently facing degraded performance in South America. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.
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identified Feb 25, 2026, 03:57 PM UTC
The issue has been identified and a fix is being implemented.
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identified Feb 25, 2026, 11:15 PM UTC
We are continuing to work on a fix for this issue.
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identified Feb 26, 2026, 07:32 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Feb 26, 2026, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 27, 2026, 04:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 08:21 AM UTC
- Resolved
- Feb 03, 2026, 02:32 PM UTC
- Duration
- 6h 11m
Affected: AsiaEurope
Timeline · 6 updates
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investigating Feb 03, 2026, 08:21 AM UTC
We are currently facing degraded performance of the service, affecting several countries in parts of Europe and Western Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.
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identified Feb 03, 2026, 10:44 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 03, 2026, 11:40 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Feb 03, 2026, 12:45 PM UTC
We are continuing to monitor for any further issues.
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monitoring Feb 03, 2026, 01:51 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 03, 2026, 02:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 09:29 AM UTC
- Resolved
- Jan 22, 2026, 02:20 PM UTC
- Duration
- 4h 51m
Affected: Europe
Timeline · 4 updates
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investigating Jan 22, 2026, 09:29 AM UTC
We currently facing degraded performance of the service, affecting several countries in Europe. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.
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identified Jan 22, 2026, 10:16 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 22, 2026, 11:27 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 22, 2026, 02:20 PM UTC
This incident has been resolved.
Read the full incident report →
Critical December 22, 2025 - Detected by Pingoru
- Dec 22, 2025, 01:49 PM UTC
- Resolved
- Dec 22, 2025, 02:56 PM UTC
- Duration
- 1h 7m
Affected: Customer PortalAnyDesk Account
Timeline · 5 updates
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investigating Dec 22, 2025, 01:49 PM UTC
We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
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investigating Dec 22, 2025, 01:58 PM UTC
We are continuing to investigate this issue.
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identified Dec 22, 2025, 02:27 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Dec 22, 2025, 02:34 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 22, 2025, 02:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 01:55 PM UTC
- Resolved
- Nov 21, 2025, 03:49 PM UTC
- Duration
- 1h 54m
Affected: Customer PortalAnyDesk Account
Timeline · 5 updates
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investigating Nov 21, 2025, 01:55 PM UTC
We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
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investigating Nov 21, 2025, 02:23 PM UTC
We are continuing to investigate this issue.
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identified Nov 21, 2025, 02:43 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 21, 2025, 03:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 21, 2025, 03:49 PM UTC
This incident has been resolved.
Read the full incident report →
Critical November 19, 2025 - Detected by Pingoru
- Nov 19, 2025, 06:09 PM UTC
- Resolved
- Nov 19, 2025, 07:14 PM UTC
- Duration
- 1h 5m
Affected: Customer Portal
Timeline · 3 updates
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investigating Nov 19, 2025, 06:09 PM UTC
We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
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monitoring Nov 19, 2025, 06:59 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Nov 19, 2025, 07:14 PM UTC
This incident has been resolved.
Read the full incident report →
Critical November 17, 2025 - Detected by Pingoru
- Nov 17, 2025, 10:53 AM UTC
- Resolved
- Nov 17, 2025, 06:52 PM UTC
- Duration
- 7h 59m
Affected: Online shop
Timeline · 5 updates
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investigating Nov 17, 2025, 10:53 AM UTC
We are currently facing an outage of our online shop, our team is aware and is investing the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.
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identified Nov 17, 2025, 11:10 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Nov 17, 2025, 11:30 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Nov 17, 2025, 11:35 AM UTC
We are continuing to monitor for any further issues.
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resolved Nov 17, 2025, 06:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 09:32 AM UTC
- Resolved
- Oct 16, 2025, 11:44 AM UTC
- Duration
- 1d 2h
Affected: Customer Portal
Timeline · 3 updates
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investigating Oct 15, 2025, 09:32 AM UTC
We are currently experiencing a partial outage affecting certain features of the Customer Portal. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update as soon as we have more information or when service is fully restored. Thank you for your patience and understanding.
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monitoring Oct 15, 2025, 10:55 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 16, 2025, 11:44 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 12:48 PM UTC
- Resolved
- Jul 22, 2025, 04:05 PM UTC
- Duration
- 3h 17m
Affected: Customer Portal
Timeline · 2 updates
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investigating Jul 22, 2025, 12:48 PM UTC
We currently face degraded service with our Custom Client Generation. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
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resolved Jul 22, 2025, 04:05 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2025, 09:39 AM UTC
- Resolved
- Jul 17, 2025, 01:50 PM UTC
- Duration
- 4h 11m
Affected: Asia
Timeline · 4 updates
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investigating Jul 17, 2025, 09:39 AM UTC
Some our customers from South Korea, Japan and Taiwan are having issues to connect to AnyDesk Global Network. Our team is working on the fix. We apologize for any inconvenience it might have caused.
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identified Jul 17, 2025, 11:10 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 17, 2025, 11:17 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 17, 2025, 01:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2025, 02:04 PM UTC
- Resolved
- Jul 09, 2025, 03:32 PM UTC
- Duration
- 1h 28m
Affected: Customer Portal
Timeline · 2 updates
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investigating Jul 09, 2025, 02:04 PM UTC
We are currently facing degraded service with generation of new Custom Clients. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologise for any inconvenience this may cause.
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resolved Jul 09, 2025, 03:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 27, 2025, 08:53 AM UTC
- Resolved
- Jun 27, 2025, 12:36 PM UTC
- Duration
- 3h 43m
Affected: Asia
Timeline · 4 updates
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investigating Jun 27, 2025, 08:53 AM UTC
We are currently facing degraded service with our AnyDesk Global Network - Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we will apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.
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identified Jun 27, 2025, 09:50 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 27, 2025, 12:30 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 27, 2025, 12:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 21, 2025, 09:47 AM UTC
- Resolved
- May 21, 2025, 01:37 PM UTC
- Duration
- 3h 50m
Affected: Customer Portal
Timeline · 2 updates
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investigating May 21, 2025, 09:47 AM UTC
We are currently facing degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
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resolved May 21, 2025, 01:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2025, 09:08 AM UTC
- Resolved
- May 13, 2025, 09:34 AM UTC
- Duration
- 26m
Affected: Online shop
Timeline · 2 updates
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investigating May 13, 2025, 09:08 AM UTC
We are currently facing major with our Online Shop Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
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resolved May 13, 2025, 09:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2025, 02:12 PM UTC
- Resolved
- Apr 29, 2025, 02:15 PM UTC
- Duration
- 3m
Affected: Online shop
Timeline · 2 updates
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investigating Apr 29, 2025, 02:12 PM UTC
We currently face major outage with our Online shop. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
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resolved Apr 29, 2025, 02:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2025, 10:29 AM UTC
- Resolved
- Mar 21, 2025, 12:52 PM UTC
- Duration
- 2h 23m
Affected: Customer Portal
Timeline · 3 updates
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investigating Mar 21, 2025, 10:29 AM UTC
We are currently facing major outage of our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
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monitoring Mar 21, 2025, 10:37 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 21, 2025, 12:52 PM UTC
This incident has been resolved.
Read the full incident report →
Critical February 10, 2025 - Detected by Pingoru
- Feb 10, 2025, 02:49 AM UTC
- Resolved
- Feb 10, 2025, 03:17 AM UTC
- Duration
- 28m
Affected: Customer Portal
Timeline · 2 updates
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investigating Feb 10, 2025, 02:49 AM UTC
We are currently facing major outage of our my.anydesk I. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.
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resolved Feb 10, 2025, 03:17 AM UTC
This incident has been resolved.
Read the full incident report →
Critical February 6, 2025 - Detected by Pingoru
- Feb 06, 2025, 05:57 PM UTC
- Resolved
- Feb 06, 2025, 07:14 PM UTC
- Duration
- 1h 17m
Affected: Customer Portal
Timeline · 3 updates
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investigating Feb 06, 2025, 05:57 PM UTC
We are currently facing a major outage with our Customer Portal Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.
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monitoring Feb 06, 2025, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 06, 2025, 07:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 22, 2024, 12:13 PM UTC
- Resolved
- Oct 30, 2024, 04:05 PM UTC
- Duration
- 8d 3h
Affected: Customer Portal
Timeline · 3 updates
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investigating Oct 22, 2024, 12:13 PM UTC
We are currently experiencing degraded service with the Customer Portal, whereas no custom client builds for macOS can be issued. Our team is investigation the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.
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monitoring Oct 24, 2024, 09:43 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 30, 2024, 04:05 PM UTC
This incident has been resolved.
Read the full incident report →