AnyDesk incident

Service Degradation - macOS Custom Client Builds

Major Resolved View vendor source →

AnyDesk experienced a major incident on May 22, 2026 affecting Customer Portal, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 09:29 AM UTC
Resolved
May 22, 2026, 09:54 AM UTC
Duration
25m
Detected by Pingoru
May 22, 2026, 09:29 AM UTC

Affected components

Customer Portal

Update timeline

  1. investigating May 22, 2026, 09:29 AM UTC

    Due to issues with one of our upstream providers, we are currently experiencing performance degradation affecting the generation of custom client builds for macOS. As a result, custom builds are temporarily unavailable for this platform. We apologise for the inconvenience and appreciate your patience.

  2. identified May 22, 2026, 09:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 22, 2026, 09:54 AM UTC

    This incident has been resolved.