Amplify Outage History
Amplify is up right nowPingoru has recorded 49 incidents for Amplify: 27 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 51 of 744 (7%) |
| August 2026 | 2 | 336 of 744 (45%) |
| September 2026 | 3 | 6 of 720 (1%) |
| October 2026 | 1 | 172 of 744 (23%) |
| November 2026 | 0 | 0 of 52 (0%) |
Incidents, newest first
Minor October 1, 2026 mCLASS Lectura - Student Online Assessments 7d 3h mCLASS Assessment
Started Oct 01, 2026, 05:00 PM UTC· resolved Oct 08, 2026, 08:56 PM UTC
- identified Oct 01, 2026, 05:00 PM UTC
We are aware of and investigating an issue where districts/school who are licensed for mCLASS Lectura only are seeing disruption to the online management of student assessments. Teacher-led assessments remain unaffected, but students may see that assessments are not assigned. Our Product team is working diligently to resolve this issue and we will provide updates to our progress here. We appreciate your patience!
- identified Oct 01, 2026, 08:57 PM UTC
UPDATE: The root cause of this issue has been identified. Our Engineering team will be testing a potential fix.
- monitoring Oct 08, 2026, 01:20 PM UTC
We have successfully tested and implemented a fix for this issue.
- resolved Oct 08, 2026, 08:56 PM UTC
This incident has been resolved.
Critical September 16, 2026 Salesforce Services Disruption 6h 16m Customer Support
Started Sep 16, 2026, 12:56 PM UTC· resolved Sep 16, 2026, 07:12 PM UTC
- investigating Sep 16, 2026, 12:56 PM UTC
Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls. Customers may also be experiencing intermittent issues navigating Amplify’s Help Center and Customer Onboarding Portal. We are monitoring this issue with Salesforce and will provide updates as they are made available. Thank you so much for your patience!
- resolved Sep 16, 2026, 07:12 PM UTC
The Salesforce Technology Team has resolved this issue! All functionality tied to Salesforce has been fully restored and working as expected. Thank you so much!
Notice September 11, 2026 Brief Clever Login Issues 16h 31m Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 5 more
Started Sep 11, 2026, 12:19 AM UTC· resolved Sep 11, 2026, 04:51 PM UTC
- monitoring Sep 11, 2026, 12:19 AM UTC
Between 6:26-7:24pm ET, users attempting to login via Clever would have experienced an error message preventing access. Clever login services have since been restored and we are continuing to monitor. Thank you!
- resolved Sep 11, 2026, 04:51 PM UTC
This incident has been resolved.
Notice September 9, 2026 mCLASS Student Assessments: Brief Service Disruption 11h 31m mCLASS Assessment
Started Sep 09, 2026, 02:25 AM UTC· resolved Sep 09, 2026, 01:56 PM UTC
- monitoring Sep 09, 2026, 02:25 AM UTC
Between 7:00-8:50pm ET, we experienced a service disruption to mCLASS Student Online Assessments. During this window, students may have received an error message preventing them from starting their online assessment. Service has since been restored and we are continuing to monitor. Thank you!
- resolved Sep 09, 2026, 01:56 PM UTC
This incident has been resolved.
Minor August 17, 2026 Customer Support Chat 22d 5h Customer Support
Started Aug 17, 2026, 07:03 PM UTC· resolved Sep 09, 2026, 12:50 AM UTC
- investigating Aug 17, 2026, 07:03 PM UTC
We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).
- investigating Aug 21, 2026, 05:58 PM UTC
Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you!
- resolved Sep 09, 2026, 12:50 AM UTC
This incident has been resolved.
Notice August 3, 2026 Web Form Support Tickets 17h 10m Customer Support
Started Aug 03, 2026, 07:24 PM UTC· resolved Aug 04, 2026, 12:34 PM UTC
- investigating Aug 03, 2026, 07:24 PM UTC
We are aware of an issue that may cause an error when submitting a Support case through the web portal. If you encounter this issue, please go to https://service.amplify.com/support to submit a web form. You can also call our Support team directly at 800-823-1969 or live chat a Support agent directly by logging into your account. We will update this page once we have resolved the issue causing this error message.
- monitoring Aug 03, 2026, 07:49 PM UTC
A fix has been implemented and there should be no impediments to utilizing amplify.com/support as a flow towards opening a Support ticket via web form. We will continue to monitor for now.
- resolved Aug 04, 2026, 12:34 PM UTC
This incident has been resolved.
Minor July 30, 2026 Phone Support Service Issue 1h 52m Customer Support
Started Jul 30, 2026, 03:16 PM UTC· resolved Jul 30, 2026, 05:08 PM UTC
- investigating Jul 30, 2026, 03:16 PM UTC
Our phone provider is experiencing intermittent performance issues. As a result, some inbound calls to our support teams have been unable to connect. We are monitoring the status of this issue with our phone service provider. In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!
- monitoring Jul 30, 2026, 04:12 PM UTC
Our phone service provider has implemented a fix. We are continuing to monitor.
- resolved Jul 30, 2026, 05:08 PM UTC
This incident has been resolved.
Minor July 7, 2026 Phone Support Service Issue 2d 1h Customer Support
Started Jul 07, 2026, 02:36 PM UTC· resolved Jul 09, 2026, 03:40 PM UTC
- investigating Jul 07, 2026, 02:36 PM UTC
Our phone provider is currently experiencing degraded performance issues. As a result, our support teams are unable to connect with customers via phone. We are monitoring the status of this issue with our phone service provider. In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!
- investigating Jul 08, 2026, 02:15 PM UTC
We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). Thank you again for your patience!
- investigating Jul 09, 2026, 01:43 PM UTC
We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). Thank you again for your patience!
- monitoring Jul 09, 2026, 03:22 PM UTC
A fix has been implemented and phone calls are now connecting successfully! We will continue to monitor.
- resolved Jul 09, 2026, 03:40 PM UTC
This incident has been resolved. All phone lines are now open. Thank you again for your patience!
Notice April 30, 2026 Amplify PD Site Accessibility Issue 27m
Started Apr 30, 2026, 07:24 PM UTC· resolved Apr 30, 2026, 07:51 PM UTC
- investigating Apr 30, 2026, 07:24 PM UTC
We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!
- investigating Apr 30, 2026, 07:50 PM UTC
We are continuing to investigate this issue.
- resolved Apr 30, 2026, 07:51 PM UTC
Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!
Notice April 21, 2026 Scheduled Maintenance Window 5d 14h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 4 more
Started Apr 21, 2026, 09:56 PM UTC· resolved Apr 27, 2026, 12:35 PM UTC
- identified Apr 21, 2026, 09:56 PM UTC
We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.
- resolved Apr 27, 2026, 12:37 AM UTC
This incident has been resolved.
Notice April 2, 2026 Scheduled Maintenance Window 13h 25m Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 9 more
Started Apr 02, 2026, 10:57 PM UTC· resolved Apr 03, 2026, 12:22 PM UTC
- monitoring Apr 02, 2026, 10:57 PM UTC
We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.
- resolved Apr 03, 2026, 12:22 PM UTC
Yesterday evening’s scheduled maintenance was successful.
Minor March 10, 2026 Science and ELA - Intermittent Activity Disruption 23d 7h Amplify ELA, Amplify Science
Started Mar 10, 2026, 02:54 PM UTC· resolved Apr 02, 2026, 10:53 PM UTC
- investigating Mar 10, 2026, 02:54 PM UTC
We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!
- monitoring Mar 10, 2026, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 10:53 PM UTC
This incident has been resolved.
Major March 10, 2026 Amplify Home Page - Intermittent Error Messages 1h 5m Amplify.com
Started Mar 10, 2026, 02:04 PM UTC· resolved Mar 10, 2026, 03:10 PM UTC
- investigating Mar 10, 2026, 02:04 PM UTC
We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.
- resolved Mar 10, 2026, 03:10 PM UTC
This incident has been resolved.
Major February 25, 2026 Classwork and Other Curriculum Application Issues 1h 43m Amplify ELA, Amplify Science
Started Feb 25, 2026, 02:48 PM UTC· resolved Feb 25, 2026, 04:31 PM UTC
- investigating Feb 25, 2026, 02:48 PM UTC
We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!
- monitoring Feb 25, 2026, 03:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 04:31 PM UTC
This incident has been resolved.
Minor February 13, 2026 mCLASS Assessment - Unexpected Error Messages 2h 19m mCLASS Assessment
Started Feb 13, 2026, 02:57 PM UTC· resolved Feb 13, 2026, 05:16 PM UTC
- investigating Feb 13, 2026, 02:57 PM UTC
We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!
- monitoring Feb 13, 2026, 03:59 PM UTC
Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!
- resolved Feb 13, 2026, 05:16 PM UTC
We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!
Critical February 10, 2026 Amplify Service Disruption 2d 16h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 4 more
Started Feb 10, 2026, 09:05 PM UTC· resolved Feb 13, 2026, 01:47 PM UTC
- investigating Feb 10, 2026, 09:05 PM UTC
We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!
- monitoring Feb 10, 2026, 10:11 PM UTC
Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/
- resolved Feb 13, 2026, 01:47 PM UTC
This incident has been resolved.
Critical February 10, 2026 mCLASS Assessment Loading Issues 7d 21h mCLASS Assessment
Started Feb 10, 2026, 05:13 PM UTC· resolved Feb 18, 2026, 02:35 PM UTC
- investigating Feb 10, 2026, 05:13 PM UTC
We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!
- monitoring Feb 10, 2026, 06:02 PM UTC
Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!
- resolved Feb 18, 2026, 02:35 PM UTC
This incident has been resolved.
Critical February 4, 2026 Loading Issues in Science and ELA 2h 53m Amplify ELA, Amplify Science
Started Feb 04, 2026, 06:49 PM UTC· resolved Feb 04, 2026, 09:43 PM UTC
- investigating Feb 04, 2026, 06:49 PM UTC
We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!
- monitoring Feb 04, 2026, 08:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 04, 2026, 08:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 04, 2026, 09:43 PM UTC
This incident has been resolved.
Minor January 22, 2026 Scheduled Maintenance Window 29d 4h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 6 more
Started Jan 22, 2026, 05:27 PM UTC· resolved Feb 20, 2026, 10:06 PM UTC
- investigating Jan 22, 2026, 05:27 PM UTC
We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.
- investigating Feb 03, 2026, 11:50 PM UTC
We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.
- resolved Feb 20, 2026, 10:06 PM UTC
This incident has been resolved.
Critical January 13, 2026 6-8 Science and ELA: Student Activity Disruption 10h 35m Amplify ELA, Amplify Science
Started Jan 13, 2026, 04:13 PM UTC· resolved Jan 14, 2026, 02:49 AM UTC
- investigating Jan 13, 2026, 04:13 PM UTC
We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!
- monitoring Jan 13, 2026, 04:28 PM UTC
Our Engineering team has deployed a fix and users should be seeing full recovery now.
- resolved Jan 14, 2026, 02:49 AM UTC
This incident has been resolved.
Critical January 12, 2026 Login and Navigation Service Disruption 22d 4h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 5 more
Started Jan 12, 2026, 07:20 PM UTC· resolved Feb 03, 2026, 11:50 PM UTC
- investigating Jan 12, 2026, 07:20 PM UTC
We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!
- investigating Jan 12, 2026, 07:25 PM UTC
Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.
- investigating Jan 12, 2026, 07:44 PM UTC
Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.
- monitoring Jan 12, 2026, 08:10 PM UTC
All services have recovered. We are continuing to monitor. Thank you again for your patience!
- investigating Jan 13, 2026, 03:44 PM UTC
We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!
- monitoring Jan 14, 2026, 04:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 21, 2026, 08:48 PM UTC
This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!
- resolved Feb 03, 2026, 11:50 PM UTC
This incident has been resolved.
Major December 18, 2025 CKLA Hub Accessibility Issues 24m Amplify CKLA
Started Dec 18, 2025, 05:15 PM UTC· resolved Dec 18, 2025, 05:40 PM UTC
- investigating Dec 18, 2025, 05:15 PM UTC
Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!
- resolved Dec 18, 2025, 05:40 PM UTC
This incident has been resolved.
Critical December 10, 2025 Login and Navigation Service Disruption 5d 21h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 6 more
Started Dec 10, 2025, 06:53 PM UTC· resolved Dec 16, 2025, 04:06 PM UTC
- investigating Dec 10, 2025, 06:53 PM UTC
We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!
- identified Dec 10, 2025, 07:01 PM UTC
Our authentication service performance is degraded but we are not seeing a complete outage at this time. We are doing a redeploy to prevent a complete outage. This redeploy will log users out of active sessions and require a re-login.
- monitoring Dec 10, 2025, 07:04 PM UTC
A fix has been implemented and we are seeing success across the board. If you experienced a sudden logout mid-session, please log back in. We are continuing to monitor this situation, but all users should be seeing relief now.
- resolved Dec 16, 2025, 04:06 PM UTC
This incident has been resolved.
Notice December 8, 2025 Amplify Classroom Assignment Generation Issue 19m Amplify Classroom, Amplify Desmos Math
Started Dec 08, 2025, 01:59 PM UTC· resolved Dec 08, 2025, 02:19 PM UTC
- investigating Dec 08, 2025, 01:59 PM UTC
We are aware of an issue where teachers are unable to create sessions for lessons in Amplify Classroom. This issue prevents teachers from going through lessons with their students, though they are still able to preview lessons and share their screen. Additionally, teachers may also see error messages when attempting to load their assignments. Our Product and Engineering teams are currently investigating this issue and attempting to implement a fix as quickly as possible. We will update this page once we have more updates. Thank you so much for your patience, and we apologize for this disruption!
- monitoring Dec 08, 2025, 02:00 PM UTC
Our Engineering team has implemented a fix for this issue. Users should be able to see assignments and access lessons.
- resolved Dec 08, 2025, 02:19 PM UTC
This incident has been resolved.
Notice December 1, 2025 Login and Navigation Service Disruption 3d 20h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 6 more
Started Dec 01, 2025, 07:23 PM UTC· resolved Dec 05, 2025, 04:15 PM UTC
- monitoring Dec 01, 2025, 07:23 PM UTC
From ~1:55-2:20pm ET, we experienced an issue impacting our login services. During this time, users would have experienced issues during the login process preventing them from accessing Amplify products. We have deployed a fix for this issue and users should be seeing relief now. We are continuing to monitor.
- resolved Dec 05, 2025, 04:15 PM UTC
This incident has been resolved.