Amplify Outage History

We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

We are continuing to investigate this issue.

We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

We are aware of an issue where teachers are unable to create sessions for lessons in Amplify Classroom. This issue prevents teachers from going through lessons with their students, though they are still able to preview lessons and share their screen. Additionally, teachers may also see error messages when attempting to load their assignments. Our Product and Engineering teams are currently investigating this issue and attempting to implement a fix as quickly as possible. We will update this page once we have more updates. Thank you so much for your patience, and we apologize for this disruption!

We are aware of and investigating an issue disrupting access to the mCLASS Instruction page for some users. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

We are aware of and investigating an issue where the Assign button and Single Session Codes are not functioning properly for some users. This issue is also impacting the Stream section on Educator Home where we are seeing long load times. Our Engineering team is currently working to identify the root cause of and implement a fix for these issues. In the meantime, we recommend using the print material option found at the bottom of each lesson. The Unit Overview also provides a PDF of the entire chapter. Please continue monitoring this page for more updates about this issue. Thank you for your patience!

We are aware of and investigating slow loading times and general accessibility issues across multiple Amplify products right now. Some users may also be experiencing a 502 Bad Gateway error when attempting to access learning.amplify.com. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

We are aware of and investigating an issue where some users are seeing error messages across multiple mCLASS applications (Intervention, Student Assessment, Teacher Assessment, Classroom Reporting). Our Product team is currently working on identifying the root cause of and implementing a fix for this issue. We thank you for your patience and will continue providing updates here!

Due to a recent update, some users who previously had access to Administrator Reports for mCLASS are now seeing an Uh Oh! error message. Our Product team is actively working to resolve this issue and we expect resolution by EOD.

We are aware of and investigating an issue where users attempting to access Classwork are seeing slow load times and issues sending Feedback from the application. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We will notify you once this issue has been resolved. Thank you for your patience!

We have been made aware of a potential issue with Google login authentication. These issues may impact some users attempting to utilize Google Single Sign-on (SSO) services. As a result, some users may experience difficulties accessing Amplify accounts via Google login. This issue is also affecting some of our Support staffs' ability to access internal tools that require a Google SSO method. We are monitoring this situation and will provide updates here. Thank you so much for your patience!

We are aware of and investigating an issue where users are unable to access Administrator Reports. Our Product Engineering team is currently working on identifying a root cause of and implementing a fix for this issue. We will update this page as we move closer to resolving this issue. Thank you so much for your patience!

We are aware of and investigating issues with the Classwork application. Users are experiencing slow loading times and error messages. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

In addition to Classwork, which affects educators from viewing middle school Science and ELA student work, we have determined that our Vocab application is also experiencing errors right now. We are continuing to investigate.

Our phone provider is currently reporting degraded performance with several of their applications. As a result, our phone support may experience intermittent connectivity issues. We are monitoring the status page of our phone provider for updates and will relay those updates here. In the meantime, you can contact with us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!