Resolved after 6 hours 16 minutes, affecting Customer Support, on September 16, 2026.
The Salesforce Technology Team has resolved this issue! All functionality tied to Salesforce has been fully restored and working as expected. Thank you so much!
Affected components
Update timeline
- investigating Sep 16, 2026, 12:56 PM UTC
Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls. Customers may also be experiencing intermittent issues navigating Amplify’s Help Center and Customer Onboarding Portal. We are monitoring this issue with Salesforce and will provide updates as they are made available. Thank you so much for your patience!
- resolved Sep 16, 2026, 07:12 PM UTC
The Salesforce Technology Team has resolved this issue! All functionality tied to Salesforce has been fully restored and working as expected. Thank you so much!
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