Amplify experienced a critical incident on September 16, 2026 affecting Customer Support, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 12:56 PM UTC
Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls. We are monitoring this issue with Salesforce and will provide updates as they are made available. Thank you so much for your patience!
- resolved Sep 16, 2026, 07:12 PM UTC
The Salesforce Technology Team has resolved this issue! All functionality tied to Salesforce has been fully restored and working as expected. Thank you so much!