Amplify experienced a notice incident on August 3, 2026 affecting Customer Support, lasting 17h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 07:24 PM UTC
We are aware of an issue that may cause an error when submitting a Support case through the web portal. If you encounter this issue, please go to https://service.amplify.com/support to submit a web form. You can also call our Support team directly at 800-823-1969 or live chat a Support agent directly by logging into your account. We will update this page once we have resolved the issue causing this error message.
- monitoring Aug 03, 2026, 07:49 PM UTC
A fix has been implemented and there should be no impediments to utilizing amplify.com/support as a flow towards opening a Support ticket via web form. We will continue to monitor for now.
- resolved Aug 04, 2026, 12:34 PM UTC
This incident has been resolved.