Amplify incident

Customer Support Chat

Minor Ongoing View vendor source →

Amplify is currently experiencing a minor incident affecting Customer Support, which began 4d ago. The vendor's full update timeline is below.

Started
Aug 17, 2026, 07:03 PM UTC
Resolved
Ongoing
Duration
● 3d 23h
Detected by Pingoru
Aug 17, 2026, 07:03 PM UTC

Affected components

Customer Support

Update timeline

  1. investigating Aug 17, 2026, 07:03 PM UTC

    We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).

  2. investigating Aug 21, 2026, 05:58 PM UTC

    Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you!