Amplify experienced a minor incident on August 17, 2026 affecting Customer Support, lasting 22d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 07:03 PM UTC
We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).
- investigating Aug 21, 2026, 05:58 PM UTC
Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you!
- resolved Sep 09, 2026, 12:50 AM UTC
This incident has been resolved.