Amplify experienced a minor incident on July 7, 2026 affecting Customer Support, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 02:36 PM UTC
Our phone provider is currently experiencing degraded performance issues. As a result, our support teams are unable to connect with customers via phone. We are monitoring the status of this issue with our phone service provider. In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!
- investigating Jul 08, 2026, 02:15 PM UTC
We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). Thank you again for your patience!
- investigating Jul 09, 2026, 01:43 PM UTC
We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). Thank you again for your patience!
- monitoring Jul 09, 2026, 03:22 PM UTC
A fix has been implemented and phone calls are now connecting successfully! We will continue to monitor.
- resolved Jul 09, 2026, 03:40 PM UTC
This incident has been resolved. All phone lines are now open. Thank you again for your patience!