Amplify experienced a minor incident on July 30, 2026 affecting Customer Support, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Jul 30, 2026, 03:16 PM UTC
Our phone provider is experiencing intermittent performance issues. As a result, some inbound calls to our support teams have been unable to connect. We are monitoring the status of this issue with our phone service provider. In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!
- monitoring Jul 30, 2026, 04:12 PM UTC
Our phone service provider has implemented a fix. We are continuing to monitor.
- resolved Jul 30, 2026, 05:08 PM UTC
This incident has been resolved.