Amplify Outage History

We are aware of and investigating an issue where users attempting to access Administrator Reports are seeing long load times culminating in a "We'll be right back" message. For mCLASS users with System and/or Reporting access, please use the mCLASS program options from your Content menu to access that platform. If you select an mCLASS program from Educator Home, it will redirect you to Administrator Reports and you will experience the issue described above. Our Product and Engineering teams are working diligently to find a root cause and implement a fix for this issue right now. Thank you so much for your patience!

We are aware of and investigating a sudden uptick in 504 Gateway Timeout Errors across all Amplify products at the moment. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Please monitor this page for more updates as they come. Thank you all for your patience!

We are aware of an issue where teachers and students attempting to access the Student Online Assessment are receiving 503 error messages. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. We appreciate your patience and apologize for the inconvenience!

Upon further investigation, we are seeing errors affecting multiple mCLASS applications - Classroom Reporting, Teacher-led Assessment, Student Online Assessment (teacher and students affected). Our Product and Engineering teams are aware of the spike in these error rates and working to implement a fix for them now.

We are aware of and investigating reports of long loading times and time out errors for some users across multiple platforms: mCLASS, Science, ELA, Desmos Classroom. Our Product and Engineering teams are working to identify a root cause and implement a fix for this issues right now. We will update this messaging once there are more developments. We appreciate your patience and hope to resolve these issues as soon as possible!

Our Engineering team has implemented a fix. Users experiencing these issues should be seeing relief now. We are continuing to monitor the situation. Please reach out to our Customer Support teams if you issues persist. Thank you again for your patience!

We are aware of and investigating an issue where users attempting to access Administrator Reports are seeing long load times followed by a "We'll be right back" message. Some mCLASS users are also reporting error messages when attempting to access the Teacher-led Assessment page. Our Product and Engineering teams are working diligently to find a root cause and implement a fix for this issue. We will notify you via email once this issue has been resolved. Thank you!

Due to high latency, mCLASS applications were throwing errors affecting Teacher-led Assessment, Student Online Assessment, and Classroom Reporting. We scaled up the service at 11:06am ET. Right now, mCLASS users should not be seeing errors related to this incident. We will continue to monitor. If you continue experiencing issues related to the above mCLASS applications, please contact our Support Team. Long loading times and error messages in Administrator Reports still persist. Our Engineering team is continuing to investigate this issue.

A segment of mCLASS users are encountering issues in the Teacher-led assessment app and Classroom Reporting experience. For the Teacher-led Assessment app: Some educators with Standard, Reporting, Enrollment and System permission levels are unable to access the Teacher-led Assessment app. For Classroom Reporting: Educators with System, Enrollment, and/or Reporting permission levels, who have access to multiple schools with multiple classes and students, are unable to view Classroom Reporting. Our Product and Engineering teams have verified these errors and are working to implement fixes for these issues as expediently as possible. We understand the impact of these disruptions during your Beginning of Year testing window. Please know that resolving these issues is a top priority for Amplify. We greatly appreciate your patience as we work towards resolving these issues, and will continue updating this page through issue resolution.

We are aware of an issue where users attempting to access the eReader are receiving an Offline message. This will impact Middle School Science and ELA lessons with eReaders. We have engaged our Product and Engineering teams who are now working on identifying the root cause of and implementing a fix for this issue. We greatly appreciate your patience while we work towards resolving this issue!

We have discovered an issue where a number of Fluency by Heart users are unable to log in. Our Engineering team is actively working to restore their account access. We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue. Thank you!

Our phone provider is currently experiencing a service disruption. As a result, our support phone number is unable to connect with our support team members. We will monitor their status page for updates and relay them here. In the meantime, you can contact with us via Chat by logging into your account, by web form (service.amplify.com/s/support), or by email ([email protected]). We appreciate your patience and hope this issue is resolved soon!

We are aware of and investigating reports of service disruption across a number of platforms right now. These disruptions may manifest in slow loading times or unexpected error codes. Our Engineering team is working diligently towards identifying the root cause of these issues and implementing a fix. Presently, we do not have an estimated time for resolution. We apologize for the frustrations caused by these disruption and appreciate your patience as we work towards resolving them. Updates towards the progress of our efforts will be posted here. Thank you!

We are aware of and investigating an issue that is impacting logins to mCLASS applications. As a result, mCLASS and some Boost customers are currently unable to access these products. We apologize for the sudden disruption, and are working on resolving this issue as quickly as possible. Thank you!

We are aware of and investigating reports of student work is not populating Classwork for some users. Our Engineering team is currently working on identifying the root cause of this issue so that they may resolve it as quickly as possible. We appreciate your patience as we work towards resolving this issue!

We are aware of and investigating an issue where Boost Reading users are currently unable to access the program. Our Product team is working diligently to identify the root cause of and provide a resolution for this issue. We apologize for this disruption and will post updates on this page as we work towards resolution!

We are aware of and investigating an issue where some users attempting to access the mCLASS Reporting Suite are experiencing long load times and, in some instances, error messages. Our Product and Engineering teams are working diligently to find the root cause of and resolution for this issue. We apologize for any disruption this may be causing and aim to resolve this issue as quickly as possible!