Amplify Outage History
Amplify is up right nowPingoru has recorded 50 incidents for Amplify: 30 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 149 of 720 (21%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 51 of 744 (7%) |
| August 2026 | 2 | 353 of 744 (47%) |
| September 2026 | 3 | 34 of 720 (5%) |
| October 2026 | 1 | 172 of 579 (30%) |
Incidents, newest first
Notice October 17, 2025 Administrator Reports Access 9h 3m mCLASS Assessment, mCLASS Intervention
Started Oct 17, 2025, 06:05 PM UTC· resolved Oct 18, 2025, 03:09 AM UTC
- investigating Oct 17, 2025, 06:05 PM UTC
Due to a recent update, some users who previously had access to Administrator Reports for mCLASS are now seeing an Uh Oh! error message. Our Product team is actively working to resolve this issue and we expect resolution by EOD.
- resolved Oct 18, 2025, 03:09 AM UTC
A fix for this access issue has been released and confirmed on Production. Teachers with reporting access are now able to access Administrator Reports. Thank you for your patience!
Minor September 22, 2025 Classwork Application - Service Issues 1d 9h Amplify ELA, Amplify Science
Started Sep 22, 2025, 05:55 PM UTC· resolved Sep 24, 2025, 02:59 AM UTC
- investigating Sep 22, 2025, 05:55 PM UTC
We are aware of and investigating an issue where users attempting to access Classwork are seeing slow load times and issues sending Feedback from the application. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We will notify you once this issue has been resolved. Thank you for your patience!
- monitoring Sep 22, 2025, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2025, 02:59 AM UTC
This incident has been resolved.
Notice September 18, 2025 Google SSO Login Issues 5h 58m Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 4 more
Started Sep 18, 2025, 03:17 PM UTC· resolved Sep 18, 2025, 09:16 PM UTC
- investigating Sep 18, 2025, 03:17 PM UTC
We have been made aware of a potential issue with Google login authentication. These issues may impact some users attempting to utilize Google Single Sign-on (SSO) services. As a result, some users may experience difficulties accessing Amplify accounts via Google login. This issue is also affecting some of our Support staffs' ability to access internal tools that require a Google SSO method. We are monitoring this situation and will provide updates here. Thank you so much for your patience!
- monitoring Sep 18, 2025, 03:48 PM UTC
We are seeing relief on this issue now. We will continue to monitor the situation.
- resolved Sep 18, 2025, 09:16 PM UTC
This incident has been resolved.
Major September 17, 2025 Amplify Home Site Accessibility Issues 3m Amplify.com
Started Sep 17, 2025, 06:05 PM UTC· resolved Sep 17, 2025, 06:08 PM UTC
- identified Sep 17, 2025, 06:05 PM UTC
We are aware of and investigating issues accessing certain portions our home page (www.amplify.com). We are currently working to identify the root cause of this issue. Access to and utilization of the products themselves are not impacted. You should still have access to all of the products you are currently licensed for. We will update this page as we have more information to provide. Thank you!
- resolved Sep 17, 2025, 06:08 PM UTC
This incident has been resolved.
Minor September 8, 2025 Administrator Reports Service Issues 4d 4h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 3 more
Started Sep 08, 2025, 05:50 PM UTC· resolved Sep 12, 2025, 10:29 PM UTC
- investigating Sep 08, 2025, 05:50 PM UTC
We are aware of and investigating an issue where users are unable to access Administrator Reports. Our Product Engineering team is currently working on identifying a root cause of and implementing a fix for this issue. We will update this page as we move closer to resolving this issue. Thank you so much for your patience!
- monitoring Sep 08, 2025, 06:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 10:29 PM UTC
This incident has been resolved.
Major September 8, 2025 Classwork and Vocab Application Service Issues 20h 13m Amplify ELA, Amplify Science
Started Sep 08, 2025, 05:05 PM UTC· resolved Sep 09, 2025, 01:19 PM UTC
- investigating Sep 08, 2025, 05:05 PM UTC
We are aware of and investigating issues with the Classwork application. Users are experiencing slow loading times and error messages. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!
- investigating Sep 08, 2025, 05:41 PM UTC
In addition to Classwork, which affects educators from viewing middle school Science and ELA student work, we have determined that our Vocab application is also experiencing errors right now. We are continuing to investigate.
- monitoring Sep 08, 2025, 06:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 01:19 PM UTC
This incident has been resolved.
Major September 2, 2025 Administrator Reports: Long Load Times and Error Messages 1d 3h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 2 more
Started Sep 02, 2025, 06:11 PM UTC· resolved Sep 03, 2025, 09:21 PM UTC
- investigating Sep 02, 2025, 06:11 PM UTC
We are aware of and investigating an issue where users attempting to access Administrator Reports are seeing long load times culminating in a "We'll be right back" message. For mCLASS users with System and/or Reporting access, please use the mCLASS program options from your Content menu to access that platform. If you select an mCLASS program from Educator Home, it will redirect you to Administrator Reports and you will experience the issue described above. Our Product and Engineering teams are working diligently to find a root cause and implement a fix for this issue right now. Thank you so much for your patience!
- monitoring Sep 02, 2025, 06:36 PM UTC
Our Engineering team has implemented a fix and we have been able to load Administrator Reports successfully for affected users. We should be seeing relief now!
- resolved Sep 03, 2025, 09:21 PM UTC
This incident has been resolved.
Critical August 29, 2025 Login Issues Affecting Amplify Products 4d 3h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 4 more
Started Aug 29, 2025, 02:46 PM UTC· resolved Sep 02, 2025, 06:42 PM UTC
- investigating Aug 29, 2025, 02:46 PM UTC
We are aware of and investigating a sudden uptick in 504 Gateway Timeout Errors across all Amplify products at the moment. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Please monitor this page for more updates as they come. Thank you all for your patience!
- identified Aug 29, 2025, 02:54 PM UTC
Services seem to be recovering, but we are still investigating the root cause.
- identified Aug 29, 2025, 03:07 PM UTC
Services briefly recovered, but we are still seeing reports of slow loading across all products right now.
- monitoring Aug 29, 2025, 04:10 PM UTC
Users of Amplify may have experienced errors when logging in between ~10:35 and 11:15am ET. Amplify Engineering took steps to resolve the issue and login is working normally. If you or your staff are experiencing a repeated loop while attempting to log in, please contact Amplify Support.
- resolved Sep 02, 2025, 06:42 PM UTC
This incident has been resolved.
Critical August 25, 2025 Error Messages Across mCLASS Applications 8d 9h mCLASS Assessment, mCLASS Intervention
Started Aug 25, 2025, 06:19 PM UTC· resolved Sep 03, 2025, 03:25 AM UTC
- investigating Aug 25, 2025, 06:19 PM UTC
We are aware of an issue where teachers and students attempting to access the Student Online Assessment are receiving 503 error messages. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. We appreciate your patience and apologize for the inconvenience!
- investigating Aug 25, 2025, 06:30 PM UTC
Upon further investigation, we are seeing errors affecting multiple mCLASS applications - Classroom Reporting, Teacher-led Assessment, Student Online Assessment (teacher and students affected). Our Product and Engineering teams are aware of the spike in these error rates and working to implement a fix for them now.
- monitoring Aug 25, 2025, 09:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 25, 2025, 10:53 PM UTC
mCLASS applications - Classroom Reporting, Teacher-led Assessment, Student Online Assessment (teacher and students) - saw a spike in errors in our internal databases from ~6:20-6:45pm ET. Those errors have since subsided and we are monitoring progress.
- resolved Sep 03, 2025, 03:25 AM UTC
This incident has been resolved.
Minor August 20, 2025 Long Loading Times and Time Out Errors Across Multiple Platforms 1d 22h Amplify ELA, Amplify Science, Amplify Math, Amplify Classroom and 3 more
Started Aug 20, 2025, 03:32 PM UTC· resolved Aug 22, 2025, 01:45 PM UTC
- investigating Aug 20, 2025, 03:32 PM UTC
We are aware of and investigating reports of long loading times and time out errors for some users across multiple platforms: mCLASS, Science, ELA, Desmos Classroom. Our Product and Engineering teams are working to identify a root cause and implement a fix for this issues right now. We will update this messaging once there are more developments. We appreciate your patience and hope to resolve these issues as soon as possible!
- investigating Aug 20, 2025, 03:56 PM UTC
Our Engineering team has implemented a fix. Users experiencing these issues should be seeing relief now. We are continuing to monitor the situation. Please reach out to our Customer Support teams if you issues persist. Thank you again for your patience!
- monitoring Aug 21, 2025, 04:29 PM UTC
Between 11:16-11:27am ET, we saw a spike in error rates that would have manifested in time outs or error messages in mCLASS applications. These errors are consistent with the root cause for issues that emerged yesterday. Those error rates have dropped and we are continuing to monitor. If you were experiencing issues prior or are experiencing issues since this spike, please reach out to our Customer Support teams. Thank you!
- resolved Aug 22, 2025, 01:45 PM UTC
This incident has been resolved.
Minor August 18, 2025 Administrator Reports and Teacher-led Assessments: Long Load Times and Error Messages 2d 5h Amplify CKLA, Amplify ELA, Boost Reading, Amplify Science and 2 more
Started Aug 18, 2025, 03:23 PM UTC· resolved Aug 20, 2025, 09:05 PM UTC
- investigating Aug 18, 2025, 03:23 PM UTC
We are aware of and investigating an issue where users attempting to access Administrator Reports are seeing long load times followed by a "We'll be right back" message. Some mCLASS users are also reporting error messages when attempting to access the Teacher-led Assessment page. Our Product and Engineering teams are working diligently to find a root cause and implement a fix for this issue. We will notify you via email once this issue has been resolved. Thank you!
- investigating Aug 18, 2025, 03:58 PM UTC
Due to high latency, mCLASS applications were throwing errors affecting Teacher-led Assessment, Student Online Assessment, and Classroom Reporting. We scaled up the service at 11:06am ET. Right now, mCLASS users should not be seeing errors related to this incident. We will continue to monitor. If you continue experiencing issues related to the above mCLASS applications, please contact our Support Team. Long loading times and error messages in Administrator Reports still persist. Our Engineering team is continuing to investigate this issue.
- monitoring Aug 18, 2025, 04:47 PM UTC
A fix was implemented for the Administrator Reporting issue. We are seeing relief on all accounts who reported this issue earlier. We will continue to monitor.
- identified Aug 18, 2025, 05:29 PM UTC
We are aware of and investigating an uptick in errors for some mCLASS users attempting to access the Classroom Reporting and Teacher-led Assessment pages. The root cause of this issue is different than the mCLASS issue from earlier this morning, though the behavior on the platform will look the same.
- monitoring Aug 18, 2025, 05:44 PM UTC
Errors rates in the database that triggered a recent surge in mCLASS application errors auto-recovered about 15 minutes ago. Users should be seeing relief now. We are continuing to monitor this situation. Administrator Reports remain steady.
- monitoring Aug 19, 2025, 02:50 PM UTC
Last night, our Engineering team released a fix to address some performance issues that likely contributed to the errors seen on Administrator Reports yesterday. We will continue to monitor Administrator Reports today for any additional errors or performances issues.
- resolved Aug 20, 2025, 09:05 PM UTC
This incident has been resolved.
Minor August 8, 2025 mCLASS Performance Issues: Teacher-led Assessment App and Classroom Reporting Experience 5d 23h mCLASS Assessment
Started Aug 08, 2025, 11:04 PM UTC· resolved Aug 14, 2025, 10:40 PM UTC
- investigating Aug 08, 2025, 11:04 PM UTC
A segment of mCLASS users are encountering issues in the Teacher-led assessment app and Classroom Reporting experience. For the Teacher-led Assessment app: Some educators with Standard, Reporting, Enrollment and System permission levels are unable to access the Teacher-led Assessment app. For Classroom Reporting: Educators with System, Enrollment, and/or Reporting permission levels, who have access to multiple schools with multiple classes and students, are unable to view Classroom Reporting. Our Product and Engineering teams have verified these errors and are working to implement fixes for these issues as expediently as possible. We understand the impact of these disruptions during your Beginning of Year testing window. Please know that resolving these issues is a top priority for Amplify. We greatly appreciate your patience as we work towards resolving these issues, and will continue updating this page through issue resolution.
- monitoring Aug 13, 2025, 07:09 PM UTC
Amplify released fixes to resolve error messages in the Teacher-led Assessment app and Classroom Reporting experience. If you or your staff are experiencing issues in the Teacher-led assessment app and Classroom Reporting experience, please contact our Customer Support teams via live chat, phone, or web form (https://service.amplify.com/s/support).
- resolved Aug 14, 2025, 10:40 PM UTC
This incident has been resolved.
Notice August 5, 2025 Curriculum Application Programs were Temporarily Down 1h 42m Amplify CKLA, Amplify ELA, Amplify Science, Amplify Math
Started Aug 05, 2025, 08:39 PM UTC· resolved Aug 05, 2025, 10:22 PM UTC
- monitoring Aug 05, 2025, 08:39 PM UTC
Our legacy curriculum platforms (Science, ELA, CKLA, Amplify Math) were temporarily offline. This issue persisted for roughly 23 mins (4:06-4:29pm EST), but is now resolved. We apologize for the inconvenience this may have caused, but we are showing that these platforms are all back online now and we are monitoring the situation to ensure it does not recur. If this issue does happen again, we will update this page. Thank you so much!
- resolved Aug 05, 2025, 10:22 PM UTC
This incident has been resolved.
Minor July 29, 2025 eReader Displaying Offline Message 1h 18m Amplify ELA, Amplify Science
Started Jul 29, 2025, 06:28 PM UTC· resolved Jul 29, 2025, 07:47 PM UTC
- investigating Jul 29, 2025, 06:28 PM UTC
We are aware of an issue where users attempting to access the eReader are receiving an Offline message. This will impact Middle School Science and ELA lessons with eReaders. We have engaged our Product and Engineering teams who are now working on identifying the root cause of and implementing a fix for this issue. We greatly appreciate your patience while we work towards resolving this issue!
- resolved Jul 29, 2025, 07:47 PM UTC
A fix has been implemented and eReader access has been restored. Thank you!
Major July 1, 2025 Fluency Login Issues 9d 21h Amplify Classroom, Amplify Desmos Math
Started Jul 01, 2025, 04:34 PM UTC· resolved Jul 11, 2025, 01:49 PM UTC
- investigating Jul 01, 2025, 04:34 PM UTC
We have discovered an issue where a number of Fluency by Heart users are unable to log in. Our Engineering team is actively working to restore their account access. We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue. Thank you!
- monitoring Jul 10, 2025, 01:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2025, 01:49 PM UTC
This incident has been resolved.
Major June 10, 2025 Support Phone Service Issue 7h 24m Customer Support
Started Jun 10, 2025, 03:30 PM UTC· resolved Jun 10, 2025, 10:54 PM UTC
- investigating Jun 10, 2025, 03:30 PM UTC
Our phone provider is currently experiencing a service disruption. As a result, our support phone number is unable to connect with our support team members. We will monitor their status page for updates and relay them here. In the meantime, you can contact with us via Chat by logging into your account, by web form (service.amplify.com/s/support), or by email ([email protected]). We appreciate your patience and hope this issue is resolved soon!
- monitoring Jun 10, 2025, 04:34 PM UTC
Our phone service provider has implemented a fix and is monitoring results. We have conducted test calls to our Support numbers and connected successfully with our support teams. We should be seeing relief now!
- monitoring Jun 10, 2025, 04:43 PM UTC
Our phone service provider has implemented a fix and is monitoring results. Our support agents, however, are still experiencing issues logging into our phone service provider's user portal, which is preventing them from connecting with the phone platform itself. As a result, you may be able to connect with our Support numbers and then find yourself in a holding pattern. We are continuing to troubleshoot these issues and report them back to our phone service provider. We will post another update once we have confirmed successful phone connectivity.
- monitoring Jun 10, 2025, 04:55 PM UTC
We have been able to make success test calls to our Digital Support and Physical Materials Support teams. We are continuing to monitor results. As of now, you should be able to successful resume using our phone service for support. Thank you much for your patience!
- resolved Jun 10, 2025, 10:54 PM UTC
This incident has been resolved.