Amplify Outage History

Started Oct 01, 2026, 05:00 PM UTC· resolved Oct 08, 2026, 08:56 PM UTC

1. identified Oct 01, 2026, 05:00 PM UTC

   We are aware of and investigating an issue where districts/school who are licensed for mCLASS Lectura only are seeing disruption to the online management of student assessments. Teacher-led assessments remain unaffected, but students may see that assessments are not assigned. Our Product team is working diligently to resolve this issue and we will provide updates to our progress here. We appreciate your patience!

2. identified Oct 01, 2026, 08:57 PM UTC

   UPDATE: The root cause of this issue has been identified. Our Engineering team will be testing a potential fix.

3. monitoring Oct 08, 2026, 01:20 PM UTC

   We have successfully tested and implemented a fix for this issue.

4. resolved Oct 08, 2026, 08:56 PM UTC

   This incident has been resolved.

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Started Sep 16, 2026, 12:56 PM UTC· resolved Sep 16, 2026, 07:12 PM UTC

1. investigating Sep 16, 2026, 12:56 PM UTC

   Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls. We are monitoring this issue with Salesforce and will provide updates as they are made available. Thank you so much for your patience!

2. resolved Sep 16, 2026, 07:12 PM UTC

   The Salesforce Technology Team has resolved this issue! All functionality tied to Salesforce has been fully restored and working as expected. Thank you so much!

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Started Sep 11, 2026, 12:19 AM UTC· resolved Sep 11, 2026, 04:51 PM UTC

1. monitoring Sep 11, 2026, 12:19 AM UTC

   Between 6:26-7:24pm ET, users attempting to login via Clever would have experienced an error message preventing access. Clever login services have since been restored and we are continuing to monitor. Thank you!

2. resolved Sep 11, 2026, 04:51 PM UTC

   This incident has been resolved.

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Started Sep 09, 2026, 02:25 AM UTC· resolved Sep 09, 2026, 01:56 PM UTC

1. monitoring Sep 09, 2026, 02:25 AM UTC

   Between 7:00-8:50pm ET, we experienced a service disruption to mCLASS Student Online Assessments. During this window, students may have received an error message preventing them from starting their online assessment. Service has since been restored and we are continuing to monitor. Thank you!

2. resolved Sep 09, 2026, 01:56 PM UTC

   This incident has been resolved.

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Started Aug 17, 2026, 07:03 PM UTC· resolved Sep 09, 2026, 12:50 AM UTC

1. investigating Aug 17, 2026, 07:03 PM UTC

   We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).

2. investigating Aug 21, 2026, 05:58 PM UTC

   Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you!

3. resolved Sep 09, 2026, 12:50 AM UTC

   This incident has been resolved.

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Started Aug 03, 2026, 07:24 PM UTC· resolved Aug 04, 2026, 12:34 PM UTC

1. investigating Aug 03, 2026, 07:24 PM UTC

   We are aware of an issue that may cause an error when submitting a Support case through the web portal. If you encounter this issue, please go to https://service.amplify.com/support to submit a web form. You can also call our Support team directly at 800-823-1969 or live chat a Support agent directly by logging into your account. We will update this page once we have resolved the issue causing this error message.

2. monitoring Aug 03, 2026, 07:49 PM UTC

   A fix has been implemented and there should be no impediments to utilizing amplify.com/support as a flow towards opening a Support ticket via web form. We will continue to monitor for now.

3. resolved Aug 04, 2026, 12:34 PM UTC

   This incident has been resolved.

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Started Jul 30, 2026, 03:16 PM UTC· resolved Jul 30, 2026, 05:08 PM UTC

1. investigating Jul 30, 2026, 03:16 PM UTC

   Our phone provider is experiencing intermittent performance issues. As a result, some inbound calls to our support teams have been unable to connect. We are monitoring the status of this issue with our phone service provider. In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support). We appreciate your patience and hope this issue is resolved soon!

2. monitoring Jul 30, 2026, 04:12 PM UTC

   Our phone service provider has implemented a fix. We are continuing to monitor.

3. resolved Jul 30, 2026, 05:08 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 07:24 PM UTC· resolved Apr 30, 2026, 07:51 PM UTC

1. investigating Apr 30, 2026, 07:24 PM UTC

   We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

2. investigating Apr 30, 2026, 07:50 PM UTC

   We are continuing to investigate this issue.

3. resolved Apr 30, 2026, 07:51 PM UTC

   Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!

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Started Apr 27, 2026, 12:41 AM UTC· resolved Apr 27, 2026, 12:35 PM UTC

1. identified Apr 27, 2026, 12:41 AM UTC

   We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

2. resolved Apr 27, 2026, 12:35 PM UTC

   Our scheduled maintenance has been completed. Thank you so much for your patience!

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Started Mar 10, 2026, 02:54 PM UTC· resolved Apr 02, 2026, 10:53 PM UTC

1. investigating Mar 10, 2026, 02:54 PM UTC

   We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

2. monitoring Mar 10, 2026, 03:58 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 02, 2026, 10:53 PM UTC

   This incident has been resolved.

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Started Mar 10, 2026, 02:04 PM UTC· resolved Mar 10, 2026, 03:10 PM UTC

1. investigating Mar 10, 2026, 02:04 PM UTC

   We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

2. resolved Mar 10, 2026, 03:10 PM UTC

   This incident has been resolved.

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Started Feb 25, 2026, 02:48 PM UTC· resolved Feb 25, 2026, 04:31 PM UTC

1. investigating Feb 25, 2026, 02:48 PM UTC

   We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

2. monitoring Feb 25, 2026, 03:07 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 25, 2026, 04:31 PM UTC

   This incident has been resolved.

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Started Feb 13, 2026, 02:57 PM UTC· resolved Feb 13, 2026, 05:16 PM UTC

1. investigating Feb 13, 2026, 02:57 PM UTC

   We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. monitoring Feb 13, 2026, 03:59 PM UTC

   Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!

3. resolved Feb 13, 2026, 05:16 PM UTC

   We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!

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Started Feb 10, 2026, 09:05 PM UTC· resolved Feb 13, 2026, 01:47 PM UTC

1. investigating Feb 10, 2026, 09:05 PM UTC

   We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

2. monitoring Feb 10, 2026, 10:11 PM UTC

   Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/

3. resolved Feb 13, 2026, 01:47 PM UTC

   This incident has been resolved.

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Started Feb 10, 2026, 05:13 PM UTC· resolved Feb 18, 2026, 02:35 PM UTC

1. investigating Feb 10, 2026, 05:13 PM UTC

   We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

2. monitoring Feb 10, 2026, 06:02 PM UTC

   Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!

3. resolved Feb 18, 2026, 02:35 PM UTC

   This incident has been resolved.

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Started Feb 04, 2026, 06:49 PM UTC· resolved Feb 04, 2026, 09:43 PM UTC

1. investigating Feb 04, 2026, 06:49 PM UTC

   We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

2. monitoring Feb 04, 2026, 08:03 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Feb 04, 2026, 08:03 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Feb 04, 2026, 09:43 PM UTC

   This incident has been resolved.

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Started Jan 13, 2026, 04:13 PM UTC· resolved Jan 14, 2026, 02:49 AM UTC

1. investigating Jan 13, 2026, 04:13 PM UTC

   We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

2. monitoring Jan 13, 2026, 04:28 PM UTC

   Our Engineering team has deployed a fix and users should be seeing full recovery now.

3. resolved Jan 14, 2026, 02:49 AM UTC

   This incident has been resolved.

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Started Jan 12, 2026, 07:20 PM UTC· resolved Feb 03, 2026, 11:50 PM UTC

1. investigating Jan 12, 2026, 07:20 PM UTC

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

2. investigating Jan 12, 2026, 07:25 PM UTC

   Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

3. investigating Jan 12, 2026, 07:44 PM UTC

   Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

4. monitoring Jan 12, 2026, 08:10 PM UTC

   All services have recovered. We are continuing to monitor. Thank you again for your patience!

5. investigating Jan 13, 2026, 03:44 PM UTC

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

6. monitoring Jan 14, 2026, 04:59 PM UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring Jan 21, 2026, 08:48 PM UTC

   This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!

8. resolved Feb 03, 2026, 11:50 PM UTC

   This incident has been resolved.

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Started Dec 18, 2025, 05:15 PM UTC· resolved Dec 18, 2025, 05:40 PM UTC

1. investigating Dec 18, 2025, 05:15 PM UTC

   Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

2. resolved Dec 18, 2025, 05:40 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 01:59 PM UTC· resolved Dec 08, 2025, 02:19 PM UTC

1. investigating Dec 08, 2025, 01:59 PM UTC

   We are aware of an issue where teachers are unable to create sessions for lessons in Amplify Classroom. This issue prevents teachers from going through lessons with their students, though they are still able to preview lessons and share their screen. Additionally, teachers may also see error messages when attempting to load their assignments. Our Product and Engineering teams are currently investigating this issue and attempting to implement a fix as quickly as possible. We will update this page once we have more updates. Thank you so much for your patience, and we apologize for this disruption!

2. monitoring Dec 08, 2025, 02:00 PM UTC

   Our Engineering team has implemented a fix for this issue. Users should be able to see assignments and access lessons.

3. resolved Dec 08, 2025, 02:19 PM UTC

   This incident has been resolved.

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Started Nov 12, 2025, 05:03 PM UTC· resolved Nov 14, 2025, 07:13 PM UTC

1. investigating Nov 12, 2025, 05:03 PM UTC

   We are aware of and investigating an issue disrupting access to the mCLASS Instruction page for some users. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. identified Nov 12, 2025, 07:10 PM UTC

   We have identified the root cause of the issue and are working towards implementing a fix.

3. monitoring Nov 14, 2025, 02:12 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 14, 2025, 07:13 PM UTC

   This incident has been resolved.

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Started Oct 31, 2025, 02:50 PM UTC· resolved Nov 03, 2025, 02:18 AM UTC

1. investigating Oct 31, 2025, 02:50 PM UTC

   We are aware of and investigating an issue where the Assign button and Single Session Codes are not functioning properly for some users. This issue is also impacting the Stream section on Educator Home where we are seeing long load times. Our Engineering team is currently working to identify the root cause of and implement a fix for these issues. In the meantime, we recommend using the print material option found at the bottom of each lesson. The Unit Overview also provides a PDF of the entire chapter. Please continue monitoring this page for more updates about this issue. Thank you for your patience!

2. monitoring Oct 31, 2025, 03:39 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 03, 2025, 02:18 AM UTC

   This incident has been resolved.

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Started Oct 28, 2025, 06:31 PM UTC· resolved Oct 29, 2025, 12:35 PM UTC

1. investigating Oct 28, 2025, 06:31 PM UTC

   We are aware of and investigating slow loading times and general accessibility issues across multiple Amplify products right now. Some users may also be experiencing a 502 Bad Gateway error when attempting to access learning.amplify.com. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

2. monitoring Oct 28, 2025, 06:43 PM UTC

   A fix has been deployed. Systems are back to operational now. We will continue to monitor and will update this page in the event of recurrence.

3. resolved Oct 29, 2025, 12:35 PM UTC

   Systems have been healthy and operational with no recurrences since ~2:30pm ET yesterday. We are setting this issue to Resolved. Thank you again for your patience!

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Started Oct 24, 2025, 05:13 PM UTC· resolved Oct 24, 2025, 09:57 PM UTC

1. investigating Oct 24, 2025, 05:13 PM UTC

   We are aware of and investigating an issue where some users are seeing error messages across multiple mCLASS applications (Intervention, Student Assessment, Teacher Assessment, Classroom Reporting). Our Product team is currently working on identifying the root cause of and implementing a fix for this issue. We thank you for your patience and will continue providing updates here!

2. monitoring Oct 24, 2025, 05:44 PM UTC

   A fix has been implemented and we are monitoring the results.

3. identified Oct 24, 2025, 06:07 PM UTC

   We have seen an uptick in reports of this issue and are continuing to investigate.

4. resolved Oct 24, 2025, 09:57 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 02:30 PM UTC· resolved Oct 21, 2025, 11:56 AM UTC

1. monitoring Oct 20, 2025, 02:30 PM UTC

   We apologize for any disruption you may be experiencing with Amplify Classroom or our other programs. Our services are currently affected by an ongoing Amazon Web Services (AWS) outage. AWS is in the process of resolving the issue but we may still experience slower performance as the services recover.

2. monitoring Oct 20, 2025, 03:01 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 20, 2025, 03:03 PM UTC

   We are updating our applications to degraded performance based on new AWS reports of additional network issues that are not fully resolved yet.

4. monitoring Oct 20, 2025, 05:12 PM UTC

   Amazon Web Services is currently testing a fix for a major sub-system that if affecting our applications. They will provide an update at 1:45 ET.

5. monitoring Oct 20, 2025, 06:42 PM UTC

   Amazon Web Services is reporting significant improvements in their services after the most recent corrective measures. The Amplify Engineering teams are working to confirm that our error rates are also improving.

6. monitoring Oct 20, 2025, 06:51 PM UTC

   Amplify Engineering teams are reporting that our applications are returning to normal operation.

7. monitoring Oct 20, 2025, 08:39 PM UTC

   The most recent update from Amazon Web Services indicates that the error-rate of their services continues to improve. However, we still see cases where our applications are not fully operational. We will leave the status of the applications in "Degraded Performance" state until we can confirm a full recovery.

8. monitoring Oct 20, 2025, 09:46 PM UTC

   The Amazon Web Services outage that impacted thousands of web services globally earlier today is now in its final stages of recovery. Our Amplify Engineering teams report that most services have returned to normal operation. We will continue to monitor the situation throughout the night and provide an updated status on our applications by 8:00 AM ET tomorrow. The incident will remain open until then.

9. monitoring Oct 21, 2025, 11:56 AM UTC

   The Amazon Web Services outage has been fully resolved. Our Amplify Engineering teams report that all of our services have returned to normal operation. Please contact support if you experience any residual issues.

10. resolved Oct 21, 2025, 11:56 AM UTC

    This incident has been resolved.

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