Altmetric Outage History
Altmetric is up right nowPingoru has recorded 68 incidents for Altmetric: 24 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 52 of 720 (7%) |
| May 2026 | 1 | 122 of 744 (16%) |
| June 2026 | 0 | 11 of 720 (2%) |
| July 2026 | 1 | 19 of 744 (3%) |
| August 2026 | 2 | 163 of 744 (22%) |
| September 2026 | 1 | 14 of 720 (2%) |
| October 2026 | 0 | 0 of 522 (0%) |
Incidents, newest first
Major September 18, 2026 Altmetric Details API functionality degradation 14h 5m Altmetric Details Pages API
Started Sep 18, 2026, 07:12 PM UTC· resolved Sep 19, 2026, 09:17 AM UTC
- investigating Sep 18, 2026, 07:12 PM UTC
We are currently investigating an intermittent outage affecting the Altmetric Details API which is leading to periodic intervals of errors being return by the API.
- investigating Sep 18, 2026, 07:12 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 18, 2026, 10:10 PM UTC
A fix has been implemented which we are confident has resolved the intermittent Details API outages and we are now continuing to monitor the situation.
- resolved Sep 19, 2026, 09:17 AM UTC
No further outages have been detected so the incident is now considered resolved.
Minor August 11, 2026 Delay across all attention sources 13h 11m Data Processing
Started Aug 11, 2026, 09:03 AM UTC· resolved Aug 11, 2026, 10:14 PM UTC
- identified Aug 11, 2026, 09:03 AM UTC
We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.
- resolved Aug 11, 2026, 10:14 PM UTC
The processing backlog has cleared and attention sources are updating normally again.
Minor August 6, 2026 Delay in news mention collection 6d 18h Altmetric Explorer, Altmetric Details Pages, Altmetric Details Pages API, Altmetric Badges and 1 more
Started Aug 06, 2026, 06:51 PM UTC· resolved Aug 13, 2026, 01:19 PM UTC
- identified Aug 06, 2026, 06:51 PM UTC
We are currently experiencing a delay in the collection of news mentions. This is caused by an ongoing outage at one of our upstream news data providers, which is affecting the availability of their feed. Other attention sources are unaffected. The provider has confirmed they are working on a fix and currently expect service to be restored within the next couple of days. We will post an update as soon as we have more information.
- identified Aug 07, 2026, 11:10 AM UTC
Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has confirmed they expect to begin restoring service over the weekend. We will post an update as soon as collection resumes.
- identified Aug 09, 2026, 09:44 PM UTC
Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider expects their service to begin coming back online during Monday, subject to their own testing. We will post an update as soon as collection resumes.
- identified Aug 10, 2026, 10:44 PM UTC
Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has restored the service internally and is testing it overnight, with release expected once that testing completes. We will post an update as soon as collection resumes.
- monitoring Aug 11, 2026, 09:00 AM UTC
Our upstream news data provider has restored access to their API and news mention collection has resumed. Content published during the outage is being reprocessed on their side and may take a few days to become fully available. We will post an update once that backlog has cleared.
- monitoring Aug 11, 2026, 10:16 PM UTC
Our upstream news data provider is still reprocessing the content published during the outage. News mention collection itself has resumed, and mentions from the affected period will continue to appear as that reprocessing completes. We will post an update once it has finished.
- resolved Aug 13, 2026, 01:19 PM UTC
News mention collection is running normally again. Some remaining content from the outage period is still being reprocessed by our upstream provider, so a small number of mentions from that window may continue to appear over the next few days.
Minor July 29, 2026 Data processing delay 18h 37m Altmetric Explorer
Started Jul 29, 2026, 08:38 PM UTC· resolved Jul 30, 2026, 03:16 PM UTC
- identified Jul 29, 2026, 08:38 PM UTC
A data processing delay issue has been identified for the Altmetric Explorer. The root cause has been remediated and data processing is now catching up. We expect some data discrepancies in the Altmetric Explorer until the data stream has fully recovered. We will update once this is complete.
- resolved Jul 30, 2026, 03:16 PM UTC
Issues have been resolved and data stream is now fully caught up.
Critical May 26, 2026 Data processing delays 5d 13h Data Processing
Started May 26, 2026, 09:35 PM UTC· resolved Jun 01, 2026, 10:47 AM UTC
- investigating May 26, 2026, 09:35 PM UTC
We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.
- monitoring May 27, 2026, 10:53 PM UTC
Data processing delays have now resolved, we are continuing to monitor to ensure no further issues
- resolved Jun 01, 2026, 10:47 AM UTC
This incident has been resolved.
Minor April 20, 2026 Periodic maintenance 2d 3h
Started Apr 20, 2026, 12:40 AM UTC· resolved Apr 22, 2026, 04:33 AM UTC
- monitoring Apr 28, 2026, 09:30 AM UTC
THIS IS A SCHEDULED EVENT Apr 28, 09:30 - 17:30 UTC Mar 17, 17:25 UTC Scheduled - Altmetric core infrastructure will be undergoing periodic updates and maintenance during this time window. No extended downtime is expected as part of this maintenance but occasional brief interruptions to Altmetric applications are possible and will be announced in advance where expected.
Minor February 1, 2026 Altmetric Explorer & Altmetric Details Pages unavailable –
Started Feb 01, 2026, 03:47 PM UTC· resolved Feb 01, 2026, 03:47 PM UTC
- resolved Feb 01, 2026, 03:47 PM UTC
Feb 1, 15:47 UTC Resolved - This incident has been resolved. Feb 1, 11:42 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 1, 11:31 UTC Identified - The issue has been identified and a fix is being implemented. Feb 1, 11:24 UTC Investigating - Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.
Minor November 18, 2025 Cloudflare CDN global incident –
Started Nov 18, 2025, 06:05 PM UTC· resolved Nov 18, 2025, 06:05 PM UTC
- resolved Nov 18, 2025, 06:05 PM UTC
Nov 18, 18:05 UTC Resolved - Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident. Nov 18, 15:04 UTC Monitoring - Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same. Nov 18, 13:18 UTC Update - Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point. Nov 18, 12:34 UTC Update - Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov 18, 12:07 UTC Identified - A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.
Minor November 4, 2025 Infrastructure essential upgrades –
Started Nov 04, 2025, 06:30 PM UTC· resolved Nov 04, 2025, 06:30 PM UTC
- resolved Nov 04, 2025, 06:30 PM UTC
Nov 4, 18:30 UTC Completed - The scheduled maintenance has been completed. Nov 4, 17:14 UTC Update - This maintenance window has been extended by 1 hour in order to complete all work in progress. Nov 4, 09:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 7, 11:41 UTC Scheduled - Altmetric will be undergoing essential systems upgrade maintenance during this period. Brief sporadic interruptions to all Altmetric products should be expected but no extended downtime windows are planned on this occasion.
Major November 3, 2025 Altmetric Explorer outage –
Started Nov 03, 2025, 01:34 PM UTC· resolved Nov 03, 2025, 01:34 PM UTC
- resolved Nov 03, 2025, 01:34 PM UTC
Nov 3, 13:34 UTC Resolved - The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved. Nov 3, 11:30 UTC Monitoring - A fix has been implemented and we are monitoring the results Nov 3, 09:45 UTC Update - We are continuing to investigate this issue. Nov 3, 09:45 UTC Investigating - We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
Major October 21, 2025 API and Detail Pages service outage –
Started Oct 21, 2025, 07:16 PM UTC· resolved Oct 21, 2025, 07:16 PM UTC
- resolved Oct 21, 2025, 07:16 PM UTC
Oct 21, 19:16 UTC Resolved - This incident has been resolved. Oct 21, 18:49 UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct 21, 18:48 UTC Identified - The issue has been identified and a fix is being implemented. Oct 21, 16:50 UTC Investigating - We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.
Critical May 28, 2025 Altmetric Explorer on-going issues 6h 29m Altmetric Explorer
Started May 28, 2025, 12:48 PM UTC· resolved May 28, 2025, 07:18 PM UTC
- investigating May 28, 2025, 12:48 PM UTC
We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
- investigating May 28, 2025, 12:49 PM UTC
We are continuing to investigate this issue.
- investigating May 28, 2025, 01:07 PM UTC
Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.
- monitoring May 28, 2025, 03:01 PM UTC
A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.
- resolved May 28, 2025, 07:18 PM UTC
The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.
Minor February 13, 2025 Altmetric Explorer Data refresh delay 7h 7m Altmetric Explorer
Started Feb 13, 2025, 10:49 AM UTC· resolved Feb 13, 2025, 05:57 PM UTC
- monitoring Feb 13, 2025, 10:49 AM UTC
We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.
- resolved Feb 13, 2025, 05:57 PM UTC
The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.
Minor November 29, 2024 Application deployment infrastructure instability 6h 49m Altmetric Explorer, Altmetric Details Pages, Altmetric Details Pages API, Altmetric Badges and 2 more
Started Nov 29, 2024, 09:41 AM UTC· resolved Nov 29, 2024, 04:30 PM UTC
- investigating Nov 29, 2024, 09:41 AM UTC
We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.
- monitoring Nov 29, 2024, 01:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 29, 2024, 04:30 PM UTC
All systems are now operating normally so we are closing this incident.
Major October 29, 2024 Detail pages API downtime 8h 8m Altmetric Details Pages, Altmetric Details Pages API, Data Processing
Started Oct 29, 2024, 03:48 PM UTC· resolved Oct 29, 2024, 11:57 PM UTC
- identified Oct 29, 2024, 03:48 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 29, 2024, 05:19 PM UTC
A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date
- monitoring Oct 29, 2024, 06:31 PM UTC
Data reprocessing is done and we're now monitoring the results.
- resolved Oct 29, 2024, 11:57 PM UTC
This incident has been resolved.