Resolved after 6 hours 29 minutes, affecting Altmetric Explorer, on May 28, 2025.
The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.
Affected components
Update timeline
- investigating May 28, 2025, 12:48 PM UTC
We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.
- investigating May 28, 2025, 12:49 PM UTC
We are continuing to investigate this issue.
- investigating May 28, 2025, 01:07 PM UTC
Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.
- monitoring May 28, 2025, 03:01 PM UTC
A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.
- resolved May 28, 2025, 07:18 PM UTC
The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.
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