Altmetric incident

Delay in news mention collection

Resolved after 6 days 18 hours, affecting Altmetric Explorer and Altmetric Details Pages and 1 more, on August 6, 2026.

resolved Aug 13, 2026, 01:19 PM UTC

News mention collection is running normally again. Some remaining content from the outage period is still being reprocessed by our upstream provider, so a small number of mentions from that window may continue to appear over the next few days.

Started
Aug 06, 2026, 06:51 PM UTC
Resolved
Aug 13, 2026, 01:19 PM UTC
Duration
6d 18h
Detected by Pingoru
Aug 06, 2026, 06:51 PM UTC

Affected components

Altmetric ExplorerAltmetric Details PagesAltmetric Details Pages APIAltmetric BadgesData Processing

Update timeline

  1. identified Aug 06, 2026, 06:51 PM UTC

    We are currently experiencing a delay in the collection of news mentions. This is caused by an ongoing outage at one of our upstream news data providers, which is affecting the availability of their feed. Other attention sources are unaffected. The provider has confirmed they are working on a fix and currently expect service to be restored within the next couple of days. We will post an update as soon as we have more information.

  2. identified Aug 07, 2026, 11:10 AM UTC

    Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has confirmed they expect to begin restoring service over the weekend. We will post an update as soon as collection resumes.

  3. identified Aug 09, 2026, 09:44 PM UTC

    Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider expects their service to begin coming back online during Monday, subject to their own testing. We will post an update as soon as collection resumes.

  4. identified Aug 10, 2026, 10:44 PM UTC

    Update - The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has restored the service internally and is testing it overnight, with release expected once that testing completes. We will post an update as soon as collection resumes.

  5. monitoring Aug 11, 2026, 09:00 AM UTC

    Our upstream news data provider has restored access to their API and news mention collection has resumed. Content published during the outage is being reprocessed on their side and may take a few days to become fully available. We will post an update once that backlog has cleared.

  6. monitoring Aug 11, 2026, 10:16 PM UTC

    Our upstream news data provider is still reprocessing the content published during the outage. News mention collection itself has resumed, and mentions from the affected period will continue to appear as that reprocessing completes. We will post an update once it has finished.

  7. resolved Aug 13, 2026, 01:19 PM UTC

    News mention collection is running normally again. Some remaining content from the outage period is still being reprocessed by our upstream provider, so a small number of mentions from that window may continue to appear over the next few days.

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