Resolved after 1 hour 6 minutes, on October 1, 2026.
MobilePay has implemented a fix and we are currently monitoring the situation.
Update timeline
- investigating Oct 01, 2026, 01:05 PM UTC
We are currently observing an unusually high rate of declined MobilePay transactions across our network. Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible. * **Impact:** Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app..
- identified Oct 01, 2026, 01:10 PM UTC
The issue has been identified and MobilePay is working on a correction.
- monitoring Oct 01, 2026, 01:54 PM UTC
MobilePay has implemented a fix and we are currently monitoring the situation.
- resolved Oct 01, 2026, 02:12 PM UTC
This incident has been resolved..
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