AlertSite Outage History

Started Oct 10, 2026, 12:32 PM UTC· resolved Oct 12, 2026, 10:09 AM UTC

1. investigating Oct 10, 2026, 12:32 PM UTC

   We had a scheduled maintenance window on October 10, 2026, from 3:30 AM UTC to 5:30 AM UTC. As a result of this maintenance, monitoring data for some monitors is currently unavailable for the period between 4:45 AM UTC and 5:30 AM UTC. Our team is actively investigating the issue and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

2. resolved Oct 12, 2026, 10:09 AM UTC

   We experienced a delay in monitoring data availability following the scheduled maintenance on October 10, 2026. The monitoring data has now been fully recovered and is reflecting correctly. **There was no data loss.** We apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or need further assistance, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) to create a case.

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Started Oct 06, 2026, 07:37 AM UTC· resolved Oct 06, 2026, 08:26 AM UTC

1. investigating Oct 06, 2026, 07:37 AM UTC

   Our service provider is currently investigating networking issues affecting our servers in Calgary, Alberta. We are working with our provider to resolve as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. resolved Oct 06, 2026, 08:26 AM UTC

   This incident has been resolved. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Oct 06, 2026, 06:18 AM UTC· resolved Oct 06, 2026, 07:13 AM UTC

1. investigating Oct 06, 2026, 06:18 AM UTC

   We are experiencing degraded performance with our monitoring nodes in the Zurich, Switzerland location. Our team is actively investigating the issue and working to restore normal performance as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. resolved Oct 06, 2026, 07:13 AM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Zurich, Switzerland. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Sep 29, 2026, 02:19 PM UTC· resolved Oct 02, 2026, 07:09 AM UTC

1. investigating Sep 29, 2026, 02:19 PM UTC

   We have identified an issue affecting all outbound email delivery from AlertSite. The following are currently impacted: - Alert email notifications - emails triggered by monitor alerts are not being delivered - Scheduled reports - Account emails - password resets and other account-related emails

2. resolved Oct 02, 2026, 07:09 AM UTC

   This incident has been resolved.

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Started Sep 23, 2026, 06:53 AM UTC· resolved Oct 05, 2026, 07:12 PM UTC

1. investigating Sep 23, 2026, 06:53 AM UTC

   The Worcester, MA monitoring location is closing due to the closure of our local hosting provider. On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable. If you prefer a different monitoring location, please update your configuration before October 5. If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).

2. identified Oct 05, 2026, 06:10 PM UTC

   Following the migration of monitors from Worcester, MA to Boston, MA, we identified an issue where some monitors became stuck and were not successfully running on the new server. The affected monitors started experiencing issues from 11:30 AM UTC onwards. Our team is actively investigating and resolving the issue, and we are working to restore normal operation as quickly as possible. If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite 18438

3. identified Oct 05, 2026, 06:14 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Oct 05, 2026, 07:12 PM UTC

   We have fix the issue for Worcester, MA to Boston, MA, If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite

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Started Sep 17, 2026, 09:00 AM UTC· resolved Sep 17, 2026, 09:17 AM UTC

1. investigating Sep 17, 2026, 09:00 AM UTC

   We are currently experiencing an outage affecting our monitoring nodes in Paris, France. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com

2. identified Sep 17, 2026, 09:08 AM UTC

   There is a scheduled network maintenance in Paris, France location on September 17, 2026, as part of planned network upgrades. Maintenance Window: September 17, 2026 8:00 AM – 4:00 PM Paris local time During this maintenance window, network downtime is expected while we complete the required upgrades and configuration changes. Connectivity may be unavailable or intermittent throughout the maintenance period. These upgrades are being performed to improve network capacity, reliability, and overall infrastructure. We will work to complete the maintenance as quickly as possible and restore normal connectivity once the work is finished. We apologize for any inconvenience and appreciate your understanding.

3. resolved Sep 17, 2026, 09:17 AM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Paris, France. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Sep 17, 2026, 06:29 AM UTC· resolved Sep 19, 2026, 05:17 AM UTC

1. investigating Sep 17, 2026, 06:29 AM UTC

   We are currently investigating an issue causing TOD is currently not functioning as expected for Private Nodes. Our team is actively working to identify the cause and restore the service as soon as possible. We will provide updates as additional information becomes available. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

2. resolved Sep 19, 2026, 05:17 AM UTC

   This incident has been resolved.

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Started Sep 02, 2026, 02:22 PM UTC· resolved Sep 02, 2026, 04:15 PM UTC

1. investigating Sep 02, 2026, 02:22 PM UTC

   We are currently experiencing an outage affecting our monitoring nodes in San Diego, CA since 10 AM EST. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite.

2. resolved Sep 02, 2026, 04:15 PM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in San Diego, CA. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Aug 31, 2026, 10:17 AM UTC· resolved Aug 31, 2026, 10:31 AM UTC

1. investigating Aug 31, 2026, 10:17 AM UTC

   We are currently experiencing an outage affecting our monitoring nodes in Calgary, Alberta. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com

2. investigating Aug 31, 2026, 10:26 AM UTC

   We are continuing to investigate this issue.

3. resolved Aug 31, 2026, 10:31 AM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Calgary, Alberta It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Aug 27, 2026, 07:20 AM UTC· resolved Aug 27, 2026, 11:34 AM UTC

1. investigating Aug 27, 2026, 07:20 AM UTC

   We are currently experiencing an outage partially affecting our monitoring nodes in Kuala Lumpur, Malaysia. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com

2. resolved Aug 27, 2026, 11:34 AM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Kuala Lumpur, Malaysia It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Aug 21, 2026, 08:40 AM UTC· resolved Aug 21, 2026, 09:55 AM UTC

1. investigating Aug 21, 2026, 08:40 AM UTC

   We are currently experiencing an outage affecting our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. investigating Aug 21, 2026, 08:41 AM UTC

   We are continuing to investigate this issue.

3. resolved Aug 21, 2026, 09:55 AM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Las Vegas, NV. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Aug 19, 2026, 06:01 AM UTC· resolved Aug 19, 2026, 07:05 AM UTC

1. identified Aug 19, 2026, 06:01 AM UTC

   We are currently experiencing an issue affecting the availability of Credits and Usage data on your dashboard. Our team is actively investigating and working to restore full functionality as quickly as possible. We sincerely apologize for the inconvenience. Please check back shortly for updates, and we appreciate your patience while we work to resolve this matter. If you need immediate assistance, please contact Customer Care: https://support.smartbear.com/message/?prod=Alertsite

2. resolved Aug 19, 2026, 07:05 AM UTC

   We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

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Started Aug 10, 2026, 04:23 AM UTC· resolved Aug 10, 2026, 04:10 PM UTC

1. investigating Aug 10, 2026, 04:23 AM UTC

   We are experiencing an outage with our monitoring nodes in Milan, Italy. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. resolved Aug 10, 2026, 04:10 PM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Milan, Italy. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Aug 03, 2026, 05:27 AM UTC· resolved Aug 03, 2026, 11:55 AM UTC

1. investigating Aug 03, 2026, 05:27 AM UTC

   We are experiencing an outage with our monitoring nodes in Cincinnati, OH. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. resolved Aug 03, 2026, 11:55 AM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Cincinnati, OH. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Jul 31, 2026, 01:56 PM UTC· resolved Aug 03, 2026, 05:22 AM UTC

1. investigating Jul 31, 2026, 01:56 PM UTC

   We are experiencing an outage with our monitoring nodes in Singapore location. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. investigating Aug 01, 2026, 04:59 AM UTC

   We are continuing to investigate this issue.

3. investigating Aug 01, 2026, 05:10 AM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Singapore It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

4. resolved Aug 03, 2026, 05:22 AM UTC

   This incident has been resolved.

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Started Jun 24, 2026, 08:36 PM UTC· resolved Jun 25, 2026, 07:05 AM UTC

1. identified Jun 24, 2026, 08:36 PM UTC

   We are experiencing an outage with our monitoring nodes in Los Angeles, CA - NextLink since 2:45 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. resolved Jun 25, 2026, 07:05 AM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Los Angeles, CA. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Jun 23, 2026, 07:09 AM UTC· resolved Jun 23, 2026, 03:52 PM UTC

1. investigating Jun 23, 2026, 07:09 AM UTC

   We are experiencing an outage with our monitoring nodes in Philadelphia, PA - XO since 11:20:18 PM . We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. resolved Jun 23, 2026, 03:52 PM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Philadelphia, PA - XO It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started Jun 13, 2026, 01:09 PM UTC· resolved Jun 15, 2026, 03:08 PM UTC

1. identified Jun 13, 2026, 01:09 PM UTC

   We are experiencing an outage with our monitoring nodes in Zurich, Switzerland since 10AM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. resolved Jun 15, 2026, 03:08 PM UTC

   We have worked with our provider to resolve the issue, which was caused by a failed hardware component. All services are now restored.

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Started May 28, 2026, 10:38 AM UTC· resolved May 28, 2026, 05:03 PM UTC

1. investigating May 28, 2026, 10:38 AM UTC

   We are currently experiencing an issue affecting AlertSite UXM dashboard availability. Our team is actively investigating. We will provide updates as the situation progresses

2. identified May 28, 2026, 12:25 PM UTC

   The issue has been identified and the team is working through recovery efforts.

3. identified May 28, 2026, 02:00 PM UTC

   Recovery efforts are still proceeding and making good progress. Monitoring and alerting remain operational.

4. monitoring May 28, 2026, 04:27 PM UTC

   We have fixed the issue and monitoring data is available now. We are continuously monitoring the application. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

5. resolved May 28, 2026, 05:03 PM UTC

   This incident has been resolved.

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Started May 26, 2026, 05:08 AM UTC· resolved Jul 03, 2026, 02:47 PM UTC

1. investigating May 26, 2026, 05:08 AM UTC

   We are currently experiencing degraded performance with our monitoring nodes in Denver, CO. Our team is actively working to resolve the issue as quickly as possible. If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite

2. resolved Jul 03, 2026, 02:47 PM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Denver, CO. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started May 12, 2026, 06:25 PM UTC· resolved May 12, 2026, 07:38 PM UTC

1. identified May 12, 2026, 06:25 PM UTC

   We are experiencing an outage with our monitoring nodes in Fort Lauderdale, FL since 12:30 PM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. Monitoring Locations - North America - Las Vegas, NV

2. resolved May 12, 2026, 07:38 PM UTC

   We have resolved the issue that was causing outage with our monitoring nodes in Fort Lauderdale, FL It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

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Started May 08, 2026, 03:09 AM UTC· resolved May 11, 2026, 06:25 AM UTC

1. investigating May 08, 2026, 03:09 AM UTC

   We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible. Please note that alerting and monitoring services remain fully operational and are not impacted by this issue. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

2. identified May 08, 2026, 07:43 AM UTC

   Services have been partially restored, and data processing has resumed. We are currently monitoring the system and will provide another update once the issue is fully resolved. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.

3. resolved May 11, 2026, 06:25 AM UTC

   This incident has been resolved.

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Started May 07, 2026, 01:31 PM UTC· resolved May 07, 2026, 08:04 PM UTC

1. investigating May 07, 2026, 01:31 PM UTC

   We are currently experiencing an issue that is causing some of the monitors to fail. Our team is actively investigating and working towards a resolution, and the Root Cause Analysis (RCA) is in progress. We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore normal service at the earliest. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.

2. resolved May 07, 2026, 08:04 PM UTC

   This incident has been resolved.

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Started Apr 30, 2026, 06:37 AM UTC· resolved May 07, 2026, 03:56 AM UTC

1. investigating Apr 30, 2026, 06:37 AM UTC

   We are experiencing an outage with our monitoring nodes in Las Vegas, NV. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

2. investigating May 06, 2026, 09:57 AM UTC

   We are currently experiencing degraded performance with our monitoring nodes in Las Vegas, NV. Our team is actively investigating the issue and working to restore full service as quickly as possible. Some monitoring checks may be delayed or intermittently impacted during this time. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite. We appreciate your patience and will provide updates as more information becomes available.

3. resolved May 07, 2026, 03:56 AM UTC

   This incident has been resolved.

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Started Apr 24, 2026, 10:30 AM UTC· resolved Apr 24, 2026, 04:37 PM UTC

1. investigating Apr 24, 2026, 10:30 AM UTC

   Dear Customer, We are currently experiencing network fluctuations at one of our servers in Minneapolis, MN. As a result, some customer monitors are being skipped or are not receiving the required profiles to run, and overall network traffic has increased. Our team is actively working to resolve the issue as quickly as possible. We sincerely appreciate your understanding and patience during this time. We will keep you updated with any significant developments.

2. monitoring Apr 24, 2026, 12:26 PM UTC

   The issue has been resolved, and we are currently monitoring the situation.

3. resolved Apr 24, 2026, 04:37 PM UTC

   This incident has been resolved.

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