AlertSite Outage History
AlertSite is up right nowPingoru has recorded 53 incidents for AlertSite: 52 in the last 12 months and 19 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 229 of 720 (32%) |
| May 2026 | 6 | 370 of 744 (50%) |
| June 2026 | 4 | 407 of 720 (57%) |
| July 2026 | 1 | 10 of 744 (1%) |
| August 2026 | 8 | 85 of 744 (11%) |
| September 2026 | 6 | 234 of 720 (32%) |
| October 2026 | 4 | 209 of 590 (35%) |
Incidents, newest first
Major April 10, 2026 AlertSite Issue 52m
Started Apr 10, 2026, 01:44 PM UTC· resolved Apr 10, 2026, 02:37 PM UTC
- investigating Apr 10, 2026, 01:44 PM UTC
We are currently experiencing an issue affecting Selenium monitors TOD, which may result in monitor failures, inaccurate results, or delayed execution. Our engineering team is actively investigating the issue and working to resolve it at the earliest. At this time, no action is required from your side. We will provide updates as more information becomes available and will notify you once the issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your patience.
- resolved Apr 10, 2026, 02:37 PM UTC
This incident has been resolved.
Critical April 1, 2026 Bahrain - Monitoring Location Outage 8d 8h
Started Apr 01, 2026, 05:02 AM UTC· resolved Apr 09, 2026, 01:02 PM UTC
- investigating Apr 01, 2026, 05:02 AM UTC
We are experiencing an outage with our monitoring nodes in Bahrain. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- identified Apr 01, 2026, 06:58 PM UTC
Our Bahrain provider is impacted by the ongoing conflict in the Middle East, which has disrupted connectivity to our monitoring nodes. At this time, there is no resolution timeline available. We recommend updating your monitors to use an alternate location.
- resolved Apr 09, 2026, 01:02 PM UTC
This incident has been resolved.
Notice March 26, 2026 DejaClick Compatibility Issue with Latest Chrome Version 13d 2h UXM Dashboard
Started Mar 26, 2026, 10:34 AM UTC· resolved Apr 08, 2026, 01:03 PM UTC
- investigating Mar 26, 2026, 10:34 AM UTC
We are currently experiencing an issue with the DejaClick extension on Google Chrome version 146. DejaClick is not functioning as expected on Chrome version 146 . Users may encounter errors while loading scripts or interacting with the extension. To ensure proper functionality, please use: Chrome version 145 or earlier (≤145) Our team is actively investigating the issue and working on a fix to support the latest Chrome versions. We will provide an update once a fix is available or additional information is identified.
- resolved Apr 08, 2026, 01:03 PM UTC
This incident has been resolved.
Critical March 13, 2026 Chicago, IL - LeaseWeb Monitoring Location Outage 1h 19m Chicago, IL - LeaseWeb
Started Mar 13, 2026, 06:00 AM UTC· resolved Mar 13, 2026, 07:20 AM UTC
- investigating Mar 13, 2026, 06:00 AM UTC
We are experiencing an outage with our monitoring nodes in Chicago, IL - LeaseWeb. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Mar 13, 2026, 07:20 AM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Chicago, IL - LeaseWeb. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Critical March 4, 2026 Miami, FL Monitoring Location Outage 1h 50m Miami, FL
Started Mar 04, 2026, 06:10 PM UTC· resolved Mar 04, 2026, 08:00 PM UTC
- investigating Mar 04, 2026, 06:10 PM UTC
We are experiencing an outage with our monitoring nodes in Miami, FL. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Mar 04, 2026, 08:00 PM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Miami, FL It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Critical February 23, 2026 Montreal, Quebec Monitoring Location Outage 8h 53m Montreal, Quebec
Started Feb 23, 2026, 12:57 PM UTC· resolved Feb 23, 2026, 09:50 PM UTC
- investigating Feb 23, 2026, 12:57 PM UTC
We are experiencing an outage with our monitoring nodes in Montreal, Quebec. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Feb 23, 2026, 09:50 PM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Montreal, Quebec It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Major February 4, 2026 New York, NY - Peer1 Monitoring Location Outage 1d 3h New York, NY - Peer1
Started Feb 04, 2026, 09:12 AM UTC· resolved Feb 05, 2026, 12:56 PM UTC
- investigating Feb 04, 2026, 09:12 AM UTC
We are experiencing an outage with our monitoring nodes in New York, NY - Peer1. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- investigating Feb 04, 2026, 10:13 AM UTC
We are continuing to investigate this issue.
- resolved Feb 05, 2026, 12:56 PM UTC
We have resolved the issues affecting our monitoring nodes in New York, NY - Peer1 It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Notice January 24, 2026 Munich, Germany Monitoring Location Outage 3h
Started Jan 24, 2026, 01:00 PM UTC· resolved Jan 24, 2026, 04:00 PM UTC
- resolved Jan 24, 2026, 04:09 PM UTC
We experienced an outage affecting our monitoring nodes in Munich, Germany between 8:00 AM and 11:00 AM EST. The issue has been resolved, and services are now fully operational. We apologize for any inconvenience this may have caused and appreciate your patience. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Critical January 23, 2026 swiss-Zurich, Switzerland Monitoring Location Outage 3d 6h Zurich, Switzerland
Started Jan 23, 2026, 06:23 AM UTC· resolved Jan 26, 2026, 01:20 PM UTC
- investigating Jan 23, 2026, 06:23 AM UTC
We are experiencing an outage with our monitoring nodes in swiss-Zurich, Switzerland. We are working with provider to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Jan 26, 2026, 01:20 PM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Zurich, Switzerland It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Critical January 15, 2026 New York, NY - LeaseWeb Monitoring Location Outage 3d 9h New York, NY - LeaseWeb
Started Jan 15, 2026, 12:41 PM UTC· resolved Jan 18, 2026, 10:04 PM UTC
- investigating Jan 15, 2026, 12:41 PM UTC
We are experiencing an outage with our monitoring nodes in New York, NY - LeaseWeb. We are working with provider to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Jan 18, 2026, 10:04 PM UTC
We have resolved the issue that was causing outage with our monitoring nodes in New York, NY - LeaseWeb It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Critical January 5, 2026 Madrid, Spain - Monitoring Location Outage 40m Madrid, Spain
Started Jan 05, 2026, 01:24 PM UTC· resolved Jan 05, 2026, 02:04 PM UTC
- investigating Jan 05, 2026, 01:24 PM UTC
We are experiencing an outage with our monitoring nodes in Madrid, Spain. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Jan 05, 2026, 02:04 PM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Madrid, Spain It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Major December 19, 2025 Stockholm, Sweden - Monitoring Location Outage 2h 44m Stockholm, Sweden
Started Dec 19, 2025, 01:23 PM UTC· resolved Dec 19, 2025, 04:07 PM UTC
- investigating Dec 19, 2025, 01:23 PM UTC
We are experiencing an outage with our monitoring nodes in Stockholm, Sweden. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Dec 19, 2025, 04:07 PM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Stockholm, Sweden. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Major December 4, 2025 Sydney, Australia - Monitoring Location Outage 4h 26m Sydney, Australia
Started Dec 04, 2025, 09:09 AM UTC· resolved Dec 04, 2025, 01:36 PM UTC
- investigating Dec 04, 2025, 09:09 AM UTC
We are experiencing an outage with our monitoring nodes in Sydney, Australia. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- investigating Dec 04, 2025, 01:35 PM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Sydney, Australia. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Dec 04, 2025, 01:36 PM UTC
This incident has been resolved.
Critical December 3, 2025 Kansas City, KS - Monitoring Location Outage 9h 22m Kansas City, KS
Started Dec 03, 2025, 05:35 PM UTC· resolved Dec 04, 2025, 02:57 AM UTC
- investigating Dec 03, 2025, 05:35 PM UTC
We are experiencing an outage with our monitoring nodes in Kansas City, KS. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Dec 04, 2025, 02:57 AM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Kansas City, KS. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Notice November 24, 2025 ReadyAPI v3.59 and TestEngine v1.32.0 Released – Compatibility & Upgrade Advisory 128d 10h
Started Nov 24, 2025, 09:12 AM UTC· resolved Apr 01, 2026, 07:16 PM UTC
- investigating Nov 24, 2025, 09:12 AM UTC
We're excited to announce the release of ReadyAPI v3.59 and TestEngine v1.32.0, now available on both Public and Private locations (v3.5.3) in AlertSite. Action Required: To take full advantage of these updates, please upgrade your Private Nodes to version 3.5.3. Important Notes: Some older ReadyAPI scripts that worked with ReadyAPI v1.9 may not function properly with ReadyAPI v3.59. However, most of these scripts have been observed to run successfully with TestEngine v1.32.0. If you encounter issues after upgrading from ReadyAPI v1.9 to v3.59, we recommend updating your ReadyAPI scripts accordingly or using TestEngine v1.32.0 as a workaround. Upcoming Changes: Please note that support for older versions of the ReadyAPI TestEngine will be discontinued soon. We strongly encourage you to update your scripts or switch to the new playback engine (ReadyAPI v3.59 and TestEngine v1.32.0) to ensure compatibility and continued support.
- resolved Apr 01, 2026, 07:16 PM UTC
This incident has been resolved.
Critical November 21, 2025 Singapore - Monitoring Location Outage 26m Singapore
Started Nov 21, 2025, 12:20 PM UTC· resolved Nov 21, 2025, 12:46 PM UTC
- investigating Nov 21, 2025, 12:20 PM UTC
We are experiencing an outage with our monitoring nodes in Singapore. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- resolved Nov 21, 2025, 12:46 PM UTC
We have resolved the issue that was causing outage with our monitoring nodes in Singapore. It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Critical October 31, 2025 Hong Kong - Monitoring Location Outage 19m Hong Kong
Started Oct 31, 2025, 07:06 AM UTC· resolved Oct 31, 2025, 07:25 AM UTC
- investigating Oct 31, 2025, 07:06 AM UTC
We are experiencing an outage with our monitoring nodes in Hong Kong. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
- investigating Oct 31, 2025, 07:23 AM UTC
We are continuing to investigate this issue.
- resolved Oct 31, 2025, 07:25 AM UTC
This incident has been resolved.
Notice September 11, 2025 Okta SSO Login Issue in AlertSite – Resolution Steps 202d 7h
Started Sep 11, 2025, 11:29 AM UTC· resolved Apr 01, 2026, 07:15 PM UTC
- investigating Sep 11, 2025, 11:29 AM UTC
Dear User, If you have integrated Okta SSO with AlertSite and noticed that it has stopped working recently, we request you to follow the steps below to resolve the issue: Step 1: Go to the AlertSite Settings page and click on Single Sign-On. Step 2: Copy the Entity ID from the AlertSite SAML Settings section and replace the existing one in your Okta account. We appreciate your cooperation and regret any inconvenience caused. Thank you,
- resolved Apr 01, 2026, 07:15 PM UTC
This incident has been resolved.