AlertSite Outage History

We are experiencing an outage with our monitoring nodes in Toronto, Ontario. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Dear User, If you have integrated Okta SSO with AlertSite and noticed that it has stopped working recently, we request you to follow the steps below to resolve the issue: Step 1: Go to the AlertSite Settings page and click on Single Sign-On. Step 2: Copy the Entity ID from the AlertSite SAML Settings section and replace the existing one in your Okta account. We appreciate your cooperation and regret any inconvenience caused. Thank you,

Hi All, Please be informed that we have observed a delay in data display on the dashboard. Our team is actively working to resolve this issue. We appreciate your patience and will share the next update as soon as possible. Thank you for your understanding.

Dear User, We have observed that some of the private node monitors are currently appearing greyed-out. Our team is actively working on identifying and resolving the issue. We will keep you updated with further progress shortly. Thank you for your patience.

We will be performing an emergency maintenance on our core infrastructure today, Sept 9th between 12:25 EDT for 30 mins. During this window, you may experience data delay on dashboard. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite

We are experiencing an outage with our monitoring nodes in Philadelphia, PA - AboveNet. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are currently experiencing degraded performance at Fort Lauderdale, FL . We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

We are experiencing an outage with our monitoring nodes in Washington, D.C. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite..

Our Singapore provider will be performing maintenance on Saturday, August 30, 2025, 02:00 – 15:59. During this window, monitoring may be impacted for up to 8 hours. Please configure additional locations if you wish to prevent a monitoring disruption. We apologize for any inconvenience.

We are experiencing an outage with our monitoring nodes in Las Vegas, NV. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are continuing to investigate this issue.

We are experiencing an outage with our monitoring nodes in Stockholm, Sweden since 12 AM EST. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are experiencing an outage with our monitoring nodes in Washington, D.C. We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

We are experiencing outage with our monitoring nodes in Buenos Aires, Argentina since 12 PM EST We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.

Dear Users, Please be informed that we are currently observing an issue with one of the columns in the Alertsite reports section where some of the report data is not getting populated. Our team is actively working on resolving this, and we will keep you updated as soon as the issue is fixed. Thank you for your patience and understanding.

We are currently investigating an issue with our monitoring nodes in Calgary, Alberta. Our team is actively working to identify and resolve the problem as quickly as possible. We apologize for the inconvenience. If you wish to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite

We're excited to announce that the latest versions of ReadyAPI v3.59 and TestEngine v1.33 are now available in the AlertSite public node for running API-based monitors. Please note that this update is available for all public monitoring locations except the Chicago (Tata) location, which is not currently supported. To ensure optimal performance and compatibility, we recommend all users update to these latest versions of the playback engine. Thank you.

We are currently experiencing degraded performance at Philadelphia, PA - XO . We are working to resolve this issue as soon as possible. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

We are currently experiencing degraded performance with Testengine versions 1.23 and 1.27 at our San Francisco location. To ensure a smoother experience, we recommend using Testengine version 1.7 as a temporary workaround. We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Dear User, We will be updating the default browser versions for DejaClick monitors on June 30, 2025. The changes are as follows: Chrome: from version 85 to version 120 Firefox: from version 78 to version 102 If you encounter any issues with your monitors that were previously functioning correctly, you can manually revert to a lower browser version: Chrome v85 or Firefox v78. Thank you for your understanding.