AlertSite incident
Worcester, MA Monitoring Location Decommissioning
AlertSite experienced a minor incident on September 23, 2026 affecting Boston, MA - Expedient and Worcester, MA, lasting 12d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2026, 06:53 AM UTC
The Worcester, MA monitoring location is closing due to the closure of our local hosting provider. On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable. If you prefer a different monitoring location, please update your configuration before October 5. If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).
- identified Oct 05, 2026, 06:10 PM UTC
Following the migration of monitors from Worcester, MA to Boston, MA, we identified an issue where some monitors became stuck and were not successfully running on the new server. The affected monitors started experiencing issues from 11:30 AM UTC onwards. Our team is actively investigating and resolving the issue, and we are working to restore normal operation as quickly as possible. If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite 18438
- identified Oct 05, 2026, 06:14 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 05, 2026, 07:12 PM UTC
We have fix the issue for Worcester, MA to Boston, MA, If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite