AlertSite experienced a major incident on May 8, 2026 affecting UXM Dashboard, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 03:09 AM UTC
We are currently experiencing an issue affecting dashboard data availability due to an outage on our end. Our team is actively investigating and working to restore full functionality as quickly as possible. Please note that alerting and monitoring services remain fully operational and are not impacted by this issue. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
- identified May 08, 2026, 07:43 AM UTC
Services have been partially restored, and data processing has resumed. We are currently monitoring the system and will provide another update once the issue is fully resolved. If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
- resolved May 11, 2026, 06:25 AM UTC
This incident has been resolved.