AlertSite experienced a minor incident on October 10, 2026 affecting UXM Dashboard, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2026, 12:32 PM UTC
We had a scheduled maintenance window on October 10, 2026, from 3:30 AM UTC to 5:30 AM UTC. As a result of this maintenance, monitoring data for some monitors is currently unavailable for the period between 4:45 AM UTC and 5:30 AM UTC. Our team is actively investigating the issue and will provide updates as more information becomes available. If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
- resolved Oct 12, 2026, 10:09 AM UTC
We experienced a delay in monitoring data availability following the scheduled maintenance on October 10, 2026. The monitoring data has now been fully recovered and is reflecting correctly. **There was no data loss.** We apologize for any inconvenience caused and appreciate your patience and understanding. If you have any questions or need further assistance, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) to create a case.