AlertMedia Outage History

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AlertMedia had 9 outages in the last 2 years totaling 71h 18m of downtime — averaging 0.4 incidents per month.

There were 9 AlertMedia outages since September 26, 2025 totaling 71h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alertmedia.com

Minor June 4, 2026

Mobile App login Degradation

Detected by Pingoru
Jun 04, 2026, 09:05 PM UTC
Resolved
Jun 05, 2026, 02:19 PM UTC
Duration
17h 14m
Affected: Web Dashboard & Mobile App
Timeline · 5 updates
  1. investigating Jun 04, 2026, 09:05 PM UTC

    We are aware of some users experiencing issues login in via mobile. The web app is working as expected. The team is investigating

  2. investigating Jun 04, 2026, 11:11 PM UTC

    We are continuing to investigate the issue

  3. identified Jun 05, 2026, 12:07 AM UTC

    The issue has been identified and we are working to resolve this issue for customers as soon as possible

  4. monitoring Jun 05, 2026, 02:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 05, 2026, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

User Imports Failing Unexpectedly

Detected by Pingoru
Jun 03, 2026, 07:14 PM UTC
Resolved
Jun 04, 2026, 02:09 AM UTC
Duration
6h 54m
Affected: Import and User Provisioning
Timeline · 3 updates
  1. identified Jun 03, 2026, 07:14 PM UTC

    We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

  2. monitoring Jun 03, 2026, 09:03 PM UTC

    We are currently deploying a fix for this issue.

  3. resolved Jun 04, 2026, 02:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 14, 2026

Nationwide Verizon Outage (US)

Detected by Pingoru
Jan 14, 2026, 06:39 PM UTC
Resolved
Jan 15, 2026, 03:32 AM UTC
Duration
8h 52m
Affected: Notifications
Timeline · 2 updates
  1. monitoring Jan 14, 2026, 06:39 PM UTC

    We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

  2. resolved Jan 15, 2026, 03:32 AM UTC

    The outage is resolved, according to Verizon.

Read the full incident report →

Minor January 13, 2026

We are investigating reports of intermittent latency

Detected by Pingoru
Jan 13, 2026, 07:17 PM UTC
Resolved
Jan 13, 2026, 08:31 PM UTC
Duration
1h 14m
Affected: Web Dashboard & Mobile App
Timeline · 4 updates
  1. investigating Jan 13, 2026, 07:17 PM UTC

    We are currently investigating reports of intermittent latency in the app and on login

  2. identified Jan 13, 2026, 07:46 PM UTC

    The issue has been identified and we are working on a fix.

  3. monitoring Jan 13, 2026, 07:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 13, 2026, 08:31 PM UTC

    This incident has been resolved

Read the full incident report →

Major December 2, 2025

AlertMedia Incident: Unable to login

Detected by Pingoru
Dec 02, 2025, 05:17 PM UTC
Resolved
Dec 02, 2025, 05:46 PM UTC
Duration
29m
Affected: Web Dashboard & Mobile App
Timeline · 3 updates
  1. investigating Dec 02, 2025, 05:17 PM UTC

    We are investigating an incident that is preventing users from logging in.

  2. monitoring Dec 02, 2025, 05:27 PM UTC

    Systems are back to normal, users should be able to login. We are monitoring the issue

  3. resolved Dec 02, 2025, 05:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Threat History & Safety Maps

Detected by Pingoru
Nov 18, 2025, 06:03 PM UTC
Resolved
Nov 18, 2025, 10:42 PM UTC
Duration
4h 38m
Affected: Web Dashboard & Mobile App
Timeline · 2 updates
  1. identified Nov 18, 2025, 06:03 PM UTC

    We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

  2. resolved Nov 18, 2025, 10:42 PM UTC

    A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

Read the full incident report →

Minor November 14, 2025

Investigating SFTP performance issues

Detected by Pingoru
Nov 14, 2025, 08:04 PM UTC
Resolved
Nov 15, 2025, 02:27 AM UTC
Duration
6h 22m
Affected: Import and User Provisioning
Timeline · 3 updates
  1. investigating Nov 14, 2025, 08:04 PM UTC

    We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

  2. monitoring Nov 15, 2025, 12:59 AM UTC

    A fix has been applied and we are monitoring the environment.

  3. resolved Nov 15, 2025, 02:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2025

Escalation Messages Unable to Send

Detected by Pingoru
Sep 26, 2025, 03:02 PM UTC
Resolved
Sep 26, 2025, 05:31 PM UTC
Duration
2h 28m
Affected: Notifications
Timeline · 4 updates
  1. investigating Sep 26, 2025, 03:02 PM UTC

    Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

  2. identified Sep 26, 2025, 03:22 PM UTC

    The issue has been identified and a fix is being applied.

  3. monitoring Sep 26, 2025, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2025, 05:31 PM UTC

    The incident has been resolved. Escalations function as expected for all customers.

Read the full incident report →