AlayaCare incident
AlayaCare Residential [Production]: Degradation in API
Resolved after 4 hours 48 minutes, affecting AlayaCare Residential - ANZ and AlayaCare Residential - ANZ (AlayaCare Residential - ANZ — ANZ AlayaCare Residential), on June 19, 2026.
We have identified the root cause affecting some API requests in AlayaCare Residential. Preventive measures have now been put in place to help prevent further impact, and we are continuing our investigation.
Affected components
Update timeline
- investigating Jun 19, 2026, 02:46 AM UTC
We are investigating an issue affecting some API requests in AlayaCare Residential. Customers may experience intermittent failures, timeouts, or slower-than-normal response times for impacted integrations and API-based workflows. Our team is actively investigating and working to restore normal service. We apologise for the inconvenience caused by this.
- identified Jun 19, 2026, 04:06 AM UTC
We have identified the root cause affecting some API requests in AlayaCare Residential. Preventive measures have now been put in place to help prevent further impact, and we are continuing our investigation.
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