Resolved after 7 days 19 hours, affecting AlayaCare Cloud Application - Canada and AlayaCare Cloud Application - US and 1 more, on July 15, 2026.
Our team has observed that response times have returned to normal and that the platform is functional as of 5:16 PM EDT. We will continue to monitor the situation. A root cause analysis will be shared within 7 business days. --- Notre équipe a constaté que les temps de réponse sont revenus à la normale et que la plateforme est fonctionnelle depuis 17h16 HAE. Nous continuons de surveiller la situation. Une analyse des causes profondes sera communiquée dans un délai de 7 jours ouvrables.
Affected components
Update timeline
- investigating Jul 15, 2026, 09:13 PM UTC
We are currently experiencing a service disruption/impairment with AlayaCare Cloud's web application. We are aware of the issue and are currently investigating to find a solution as soon as possible. Thank you for your patience. --- Nous rencontrons actuellement une interruption de service sur l'application web d'AlayaCare. Nous sommes conscients du problème et nous nous efforçons de le résoudre au plus vite. Merci de votre patience.
- monitoring Jul 15, 2026, 09:26 PM UTC
Our team has observed that response times have returned to normal and that the platform is functional as of 5:16 PM EDT. We will continue to monitor the situation. A root cause analysis will be shared within 7 business days. --- Notre équipe a constaté que les temps de réponse sont revenus à la normale et que la plateforme est fonctionnelle depuis 17h16 HAE. Nous continuons de surveiller la situation. Une analyse des causes profondes sera communiquée dans un délai de 7 jours ouvrables.
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