Resolved after 21 hours, affecting AlayaCare Residential - ANZ and AlayaCare Residential - ANZ (AlayaCare Residential - ANZ — ANZ AlayaCare Residential), on July 30, 2026.
The rollback has completed, and users should now be able to access the application as expected. If you continue to experience login issues, please clear your browser's cache (cookies & cached images and files) only; this is sufficient, then try signing in again. We appreciate your patience while we worked to restore service.
Affected components
Update timeline
- investigating Jul 30, 2026, 11:57 PM UTC
We have identified an issue with AlayaCare Residential SSO and some users may be unable to log in. Our team is actively investigating the issue and working to identify the cause. We will provide further updates as more information becomes available.
- investigating Jul 31, 2026, 01:26 AM UTC
Our Engineering team is rolling back AlayaCare Residential to version 1.202.1 as part of the ongoing investigation into the SSO login issue. During this maintenance window, users may experience brief disruptions when accessing the application. We appreciate your patience and will provide further updates as more information becomes available.
- monitoring Jul 31, 2026, 03:16 AM UTC
The rollback has completed, and users should now be able to access the application as expected. If you continue to experience login issues, please clear your browser's cache (cookies & cached images and files) only; this is sufficient, then try signing in again. We appreciate your patience while we worked to restore service.
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