[USA] Potential Impact Due to AWS outage

Update timeline

1. monitoring May 08, 2026, 03:48 AM UTC

   We are aware of outages impacting AWS infrastructure on us-east-1 on which AlayaCare solutions are hosted. This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available.

2. monitoring May 08, 2026, 11:31 AM UTC

   We are aware of global outages impacting AWS infrastructure on which AlayaCare solutions are hosted. This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available from AWS. The most recent update from Amazon regarding AWS Services will be shared here as well - May 08 3:54 AM PDT We continue to make progress towards resolving the impaired EC2 instances and degraded EBS volumes in a single Availability Zone (use1-az4) in the US-EAST-1 Region. At this time, we wanted to provide some more details on the issue. Beginning on May 7 at 4:20 PM PDT, we began experiencing an increase in instance impairments within the affected zone due to the loss of power during a thermal event. Engineers were automatically engaged within minutes and immediately began investigating multiple mitigations. By 9:12 PM PDT, we restored power to a subset of the affected infrastructure and observed some signs of recovery, which have remained stable. We continue working to bring additional cooling system capacity online, which will enable us to recover the remaining affected hardware in the impacted zone in a controlled and safe manner. Some AWS services, such as IoT Core, ELB, NAT Gateway, and Redshift, continue to see significant improvements in the recovery of their workflows. However, some customers will continue to see their affected EC2 instances and EBS volumes as impaired until we achieve full recovery. If immediate recovery is required, we recommend customers restore from EBS snapshots and/or replace affected resources by launching new replacement resources in one of the unaffected zones.

3. monitoring May 08, 2026, 01:31 PM UTC

   We are reaching out to confirm are aware of outages impacting AWS infrastructure on which AlayaCare solutions are hosted. We currently have applied pro-active mitigations, to protect critical services, while we wait for the AWS datacenter issues to resolve This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) that you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available from AWS. The most recent update from Amazon regarding AWS Services will be shared here directly. We will check in again at 3PM or in line with the next status update AWS provides if it is earlier. https://health.aws.amazon.com/health/status -

4. monitoring May 08, 2026, 02:40 PM UTC

   We are reaching out to confirm are aware of outages impacting AWS infrastructure on which AlayaCare solutions are hosted. We currently have applied pro-active mitigations, to protect critical services, while we wait for the AWS datacenter issues to resolve This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) that you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available from AWS. As per AWS's status page- "Full recovery is still expected to take several hours. We are prioritizing this issue and will provide another update by 9:00 AM PDT or sooner if additional information becomes available." https://health.aws.amazon.com/health/status - Please expect a new status.io update by 1230PM EDT, if not earlier, where we will share the relevant AWS status.

5. monitoring May 08, 2026, 04:19 PM UTC

   We are reaching out to confirm are aware of outages impacting AWS infrastructure on which AlayaCare solutions are hosted. We currently have applied pro-active mitigations, to protect critical services, while we wait for the AWS datacenter issues to resolve This is a pre-emptive alert to let you know that there is a possibility that parts of the AlayaCare solution(s) that you are using may be impacted by these outages. We are monitoring closely and will provide further updates as they are available from AWS. As per AWS's status page - "Full recovery is still expected to take several hours. We are prioritizing this issue and will provide another update by 12:30 PM PDT or sooner if additional information becomes available." https://health.aws.amazon.com/health/status - Please expect a new status.io update by 3:30 PM EDT, if not earlier, where we will share the relevant AWS status.

6. monitoring May 08, 2026, 07:30 PM UTC

   In light of the AWS outage, we have applied proactive mitigations, to protect critical services, while await the AWS datacenter disruption resolution. We are continuing to monitor closely and will provide further updates as they are available. For the time being, the most recent updates from Amazon regarding AWS Services can be viewed directly at https://health.aws.amazon.com/health/status