airSlate Outage History
airSlate is up right nowPingoru has recorded 49 incidents for airSlate: 9 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 20 of 720 (3%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 8 of 720 (1%) |
| October 2026 | 1 | 11 of 526 (2%) |
Incidents, newest first
Major October 1, 2026 Intermittent 500 error during workflow actions 29m Web
Started Oct 01, 2026, 07:08 PM UTC· resolved Oct 01, 2026, 07:38 PM UTC
- investigating Oct 01, 2026, 07:08 PM UTC
We are currently having issues with running/opening workflows. You can receive Code 500. Internal server error. The engineering team is already investigating the issue. We are sorry for the inconvenience.
- resolved Oct 01, 2026, 07:38 PM UTC
The incident has been resolved, all systems are operational now.
Major September 30, 2026 500 Internal Server Errors on logging in 17h 55m Web
Started Sep 30, 2026, 04:25 PM UTC· resolved Oct 01, 2026, 10:21 AM UTC
- investigating Sep 30, 2026, 04:25 PM UTC
Users are currently unable to log in to their altaFlow workspaces and are receiving 500 Internal Server Errors. Our team is investigating the issue and working to restore access as soon as possible. We apologize for the inconvenience and appreciate your patience. We’ll provide an update as soon as we have more information.
- monitoring Sep 30, 2026, 04:35 PM UTC
A fix has been implemented. The systems are back to normal. We continue monitoring.
- resolved Oct 01, 2026, 10:21 AM UTC
The incident has been fully resolved.
Major July 13, 2026 Issue with PDF editor: new fields cannot be added, existing fields function improperly 1h 34m Web
Started Jul 13, 2026, 12:38 PM UTC· resolved Jul 13, 2026, 02:13 PM UTC
- investigating Jul 13, 2026, 12:38 PM UTC
We are currently having issues with the PDF editor. New fields may not be added, and existing ones may behave improperly during the signing session. Our team is already working on resolving the issue. We are sorry for the inconvenience.
- resolved Jul 13, 2026, 02:13 PM UTC
The issue has been resolved. All systems operate as expected now.
Critical June 24, 2026 Unscheduled platform maintenance 20h 15m Web
Started Jun 24, 2026, 02:47 PM UTC· resolved Jun 25, 2026, 11:03 AM UTC
- investigating Jun 24, 2026, 02:47 PM UTC
Our platform is currently undergoing unscheduled maintenance. You may see bots failing, and documents intermittently not loading. Our team is doing their best to speed up the maintenance course. We are sorry for the inconvenience.
- monitoring Jun 24, 2026, 05:31 PM UTC
The maintenance has been completed. All systems are back to normal operations. Our team continues to monitor the performance.
- resolved Jun 25, 2026, 11:03 AM UTC
All failures that occurred during maintenance have been reprocessed.
Minor April 24, 2026 Links to fill take longer time to load 1h 55m Web
Started Apr 24, 2026, 07:55 PM UTC· resolved Apr 24, 2026, 09:50 PM UTC
- investigating Apr 24, 2026, 07:55 PM UTC
We are currently having issues with the links to fill documents. Page may not load ad time out. Our team is already investigating the problem.
- monitoring Apr 24, 2026, 09:19 PM UTC
The system was stabilized, we are currently monitoring the performance.
- resolved Apr 24, 2026, 09:50 PM UTC
The incident was resolved. All systems operate as expected.
Critical April 14, 2026 Log in may not work, workflows are not displayed 46m Web
Started Apr 14, 2026, 11:59 AM UTC· resolved Apr 14, 2026, 12:46 PM UTC
- investigating Apr 14, 2026, 11:59 AM UTC
We are currently having issues with logging in to the workspaces, especially using socials and Google. Our team is already working on the resolution. We are sorry for inconveniences.
- resolved Apr 14, 2026, 12:46 PM UTC
The issue was fully resolved. All services operate as expected now.
Major January 15, 2026 Editing workflows may not work intermittently 9m Web
Started Jan 15, 2026, 02:59 PM UTC· resolved Jan 15, 2026, 03:08 PM UTC
- investigating Jan 15, 2026, 02:59 PM UTC
We are currently having issues with editing workflows. You can face "Ouch it's not you, it's us" error. Our team is already investigating the issue
- resolved Jan 15, 2026, 03:08 PM UTC
The incident has been resolved. 'Edit' option is available, and no errors should pop up.
Minor October 28, 2025 Intermittent 500th errors throughout the platform 3h 38m API, Web
Started Oct 28, 2025, 04:10 PM UTC· resolved Oct 28, 2025, 07:49 PM UTC
- investigating Oct 28, 2025, 04:10 PM UTC
The previous issue with 500th errors has reoccurred. Our team is hands on resolving the problem.
- resolved Oct 28, 2025, 07:49 PM UTC
The incident has been resolved. All services are up and running.
Minor October 28, 2025 "Limits reached" error and general platform slowdown 2h 23m Web
Started Oct 28, 2025, 01:05 PM UTC· resolved Oct 28, 2025, 03:29 PM UTC
- investigating Oct 28, 2025, 01:05 PM UTC
We are currently experiencing a general platform slowdown and a "limits reached" error. Our team is working to resolve this problem as soon as possible.
- monitoring Oct 28, 2025, 02:04 PM UTC
The root cause of the issue has been identified, and a fix has been rolled out. We are monitoring the situation.
- identified Oct 28, 2025, 02:35 PM UTC
The issue continues with the 500th error reproducing on the workflow creation step. Our team continues to diligently work on solution delivery.
- resolved Oct 28, 2025, 03:29 PM UTC
The incident has been resolved. All services operate normally now. Thank you for your continuous patience.
Minor October 20, 2025 Degraded platform performance due to cloud provider AWS in US region 17h 8m Web
Started Oct 20, 2025, 03:35 PM UTC· resolved Oct 21, 2025, 08:44 AM UTC
- investigating Oct 20, 2025, 03:35 PM UTC
We are recovering from the major outage on AWS side. You may receive occasional Opps errors and face other issues while using the product. Our team monitors the health of our AWS instance and is working to recover as soon as possible.
- resolved Oct 21, 2025, 08:44 AM UTC
The incident has been resolved on AWS side, all services successfully recovered.
Major October 14, 2025 Website takes longer to respond 1h 9m Web
Started Oct 14, 2025, 07:04 PM UTC· resolved Oct 14, 2025, 08:13 PM UTC
- monitoring Oct 14, 2025, 07:04 PM UTC
We are having issues with general platform slowdown, pages can load significantly longer, the errors regarding limits reaching can pop up during the signing session. We are diligently working on issue resolution. We are very sorry for the inconveniences.
- resolved Oct 14, 2025, 08:13 PM UTC
This incident has been resolved. All systems are operating normally.
Major September 22, 2025 "Fill out" button is absent from documents run by the users with Fillers role 36m Web
Started Sep 22, 2025, 07:02 PM UTC· resolved Sep 22, 2025, 07:39 PM UTC
- investigating Sep 22, 2025, 07:02 PM UTC
We are currently having issues with the "fill out" button disappearing once documents are run by users with the Filler role in the workspaces. Email invitations are still delivered to users' email addresses. Our team is already working on the issue. We appreciate your patience.
- resolved Sep 22, 2025, 07:39 PM UTC
The issue was resolved, and all systems are operating as expected.
Major August 22, 2025 Drag-and-drop fields in document placeholder are not shown in signing session 22m Web
Started Aug 22, 2025, 03:55 PM UTC· resolved Aug 22, 2025, 04:17 PM UTC
- investigating Aug 22, 2025, 03:55 PM UTC
We are currently having issues with the document placeholder type of document. Fillable fields available for drag-and-drop are not showing within the signing session. Our team is already diligently working on the issue. We are sorry for inconveniences.
- resolved Aug 22, 2025, 04:17 PM UTC
The issue was resolved. All systems are fully operational.
Minor June 18, 2025 Outlook integration is not working correctly. 4h 24m Web
Started Jun 18, 2025, 04:32 PM UTC· resolved Jun 18, 2025, 08:56 PM UTC
- investigating Jun 18, 2025, 04:32 PM UTC
We are currently having issues with MS Outlook integrations. The respective bots are failing with a 422 error. Our team is already working on the issue. We appreciate your patience.
- investigating Jun 18, 2025, 06:12 PM UTC
Whole Outlook integration is unavailable. New connections cannot be set up. Team continues to work on the fix.
- resolved Jun 18, 2025, 08:56 PM UTC
The incident has been resolved. All systems are operating as expected. Thank you for your patience.
Critical May 30, 2025 Intermittent errors during filling out the documents and general performance slowdown 1h 41m Web
Started May 30, 2025, 07:18 PM UTC· resolved May 30, 2025, 08:59 PM UTC
- investigating May 30, 2025, 07:18 PM UTC
We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.
- identified May 30, 2025, 08:19 PM UTC
The issue has been identified, and we have applied the fix. All services should get back to normal within about 20 minutes.
- monitoring May 30, 2025, 08:31 PM UTC
We are monitoring system stabilization after the fix was delivered.
- resolved May 30, 2025, 08:59 PM UTC
The incident has been resolved. All systems are operating normally.
Critical May 28, 2025 Documents are stuck and are not progressing further 54m Web
Started May 28, 2025, 04:27 PM UTC· resolved May 28, 2025, 05:21 PM UTC
- investigating May 28, 2025, 04:27 PM UTC
We are currently having issues with documents being stuck right after sending. Our team is already diligently working on issue detection and resolution.
- resolved May 28, 2025, 05:21 PM UTC
The issue has been successfully resolved. All services are operating normally. We appreciate your patience.
Notice April 9, 2025 Signing sessions may be interrupted with errors –
Started Apr 09, 2025, 05:00 PM UTC· resolved Apr 09, 2025, 05:00 PM UTC
- resolved Apr 10, 2025, 12:06 PM UTC
The signing session can be interrupted with the error "Ouch, sorry, it’s not you, it’s us." The team has diagnosed the problem and eliminated the root cause. Thank you for your patience.
Minor April 3, 2025 Fields data may not be visible in the documents 1h 24m Web
Started Apr 03, 2025, 03:55 PM UTC· resolved Apr 03, 2025, 05:20 PM UTC
- investigating Apr 03, 2025, 03:55 PM UTC
We are currently having an issue with information populated by bots or filled out by recipients may not be visible after completing. Our team is already working on the issue with the highest priority.
- resolved Apr 03, 2025, 05:20 PM UTC
The issue has been resolved. Please contact our Support team to fix the affected documents in your workspace.
Minor March 21, 2025 Documents that should be created automatically are not generated 39m Web
Started Mar 21, 2025, 03:54 PM UTC· resolved Mar 21, 2025, 04:34 PM UTC
- investigating Mar 21, 2025, 03:54 PM UTC
We are currently having an issue with the automatic creation of the documents. They may be started with a delay of up to 40 minutes. Our team is working on the issue to resolve it as soon as possible. Thank you for your patience!
- resolved Mar 21, 2025, 04:34 PM UTC
This incident was resolved. All documents set to be created automatically are processed successfully. All services are up and running.
Major November 13, 2024 Product sidebar is missing 3h 29m Web
Started Nov 13, 2024, 01:44 PM UTC· resolved Nov 13, 2024, 05:13 PM UTC
- investigating Nov 13, 2024, 01:44 PM UTC
We are currently having issues with left sidebar not displaying properly. Our team is already investigating this with the highest priority.
- monitoring Nov 13, 2024, 01:55 PM UTC
A fix has been implemented, and the issue is now resolved. we continue to monitor the situation. We appreciate your patience and understanding.
- resolved Nov 13, 2024, 05:13 PM UTC
This incident has been resolved.