airSlate incident

Degraded platform performance due to cloud provider AWS in US region

Minor Resolved View vendor source →

airSlate experienced a minor incident on October 20, 2025 affecting Web, lasting 17h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:35 PM UTC
Resolved
Oct 21, 2025, 08:44 AM UTC
Duration
17h 8m
Detected by Pingoru
Oct 20, 2025, 03:35 PM UTC

Affected components

Web

Update timeline

  1. investigating Oct 20, 2025, 03:35 PM UTC

    We are recovering from the major outage on AWS side. You may receive occasional Opps errors and face other issues while using the product. Our team monitors the health of our AWS instance and is working to recover as soon as possible.

  2. resolved Oct 21, 2025, 08:44 AM UTC

    The incident has been resolved on AWS side, all services successfully recovered.