airSlate incident

Issue with PDF editor: new fields cannot be added, existing fields function improperly

Major Resolved View vendor source →

airSlate experienced a major incident on July 13, 2026 affecting Web, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 12:38 PM UTC
Resolved
Jul 13, 2026, 02:13 PM UTC
Duration
1h 34m
Detected by Pingoru
Jul 13, 2026, 12:38 PM UTC

Affected components

Web

Update timeline

  1. investigating Jul 13, 2026, 12:38 PM UTC

    We are currently having issues with the PDF editor. New fields may not be added, and existing ones may behave improperly during the signing session. Our team is already working on resolving the issue. We are sorry for the inconvenience.

  2. resolved Jul 13, 2026, 02:13 PM UTC

    The issue has been resolved. All systems operate as expected now.