airSlate incident

"Limits reached" error and general platform slowdown

Minor Resolved View vendor source →

airSlate experienced a minor incident on October 28, 2025 affecting Web, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 01:05 PM UTC
Resolved
Oct 28, 2025, 03:29 PM UTC
Duration
2h 23m
Detected by Pingoru
Oct 28, 2025, 01:05 PM UTC

Affected components

Web

Update timeline

  1. investigating Oct 28, 2025, 01:05 PM UTC

    We are currently experiencing a general platform slowdown and a "limits reached" error. Our team is working to resolve this problem as soon as possible.

  2. monitoring Oct 28, 2025, 02:04 PM UTC

    The root cause of the issue has been identified, and a fix has been rolled out. We are monitoring the situation.

  3. identified Oct 28, 2025, 02:35 PM UTC

    The issue continues with the 500th error reproducing on the workflow creation step. Our team continues to diligently work on solution delivery.

  4. resolved Oct 28, 2025, 03:29 PM UTC

    The incident has been resolved. All services operate normally now. Thank you for your continuous patience.