airSlate incident

Drag-and-drop fields in document placeholder are not shown in signing session

Major Resolved View vendor source →

airSlate experienced a major incident on August 22, 2025 affecting Web, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 03:55 PM UTC
Resolved
Aug 22, 2025, 04:17 PM UTC
Duration
22m
Detected by Pingoru
Aug 22, 2025, 03:55 PM UTC

Affected components

Web

Update timeline

  1. investigating Aug 22, 2025, 03:55 PM UTC

    We are currently having issues with the document placeholder type of document. Fillable fields available for drag-and-drop are not showing within the signing session. Our team is already diligently working on the issue. We are sorry for inconveniences.

  2. resolved Aug 22, 2025, 04:17 PM UTC

    The issue was resolved. All systems are fully operational.