airSlate incident

"Fill out" button is absent from documents run by the users with Fillers role

Major Resolved View vendor source →

airSlate experienced a major incident on September 22, 2025 affecting Web, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 07:02 PM UTC
Resolved
Sep 22, 2025, 07:39 PM UTC
Duration
36m
Detected by Pingoru
Sep 22, 2025, 07:02 PM UTC

Affected components

Web

Update timeline

  1. investigating Sep 22, 2025, 07:02 PM UTC

    We are currently having issues with the "fill out" button disappearing once documents are run by users with the Filler role in the workspaces. Email invitations are still delivered to users' email addresses. Our team is already working on the issue. We appreciate your patience.

  2. resolved Sep 22, 2025, 07:39 PM UTC

    The issue was resolved, and all systems are operating as expected.