airSlate had 21 outages in the last 2 years totaling 60h 44m of downtime — averaging 0.9 incidents per month.
There were 21 airSlate outages since May 29, 2024 totaling 60h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently having issues with the links to fill documents. Page may not load ad time out. Our team is already investigating the problem.
The system was stabilized, we are currently monitoring the performance.
The incident was resolved. All systems operate as expected.
We are currently having issues with logging in to the workspaces, especially using socials and Google. Our team is already working on the resolution. We are sorry for inconveniences.
The issue was fully resolved. All services operate as expected now.
We are currently having issues with editing workflows. You can face "Ouch it's not you, it's us" error. Our team is already investigating the issue
The incident has been resolved. 'Edit' option is available, and no errors should pop up.
The previous issue with 500th errors has reoccurred. Our team is hands on resolving the problem.
The incident has been resolved. All services are up and running.
We are currently experiencing a general platform slowdown and a "limits reached" error. Our team is working to resolve this problem as soon as possible.
The root cause of the issue has been identified, and a fix has been rolled out. We are monitoring the situation.
The issue continues with the 500th error reproducing on the workflow creation step. Our team continues to diligently work on solution delivery.
The incident has been resolved. All services operate normally now. Thank you for your continuous patience.
We are recovering from the major outage on AWS side. You may receive occasional Opps errors and face other issues while using the product. Our team monitors the health of our AWS instance and is working to recover as soon as possible.
The incident has been resolved on AWS side, all services successfully recovered.
We are having issues with general platform slowdown, pages can load significantly longer, the errors regarding limits reaching can pop up during the signing session. We are diligently working on issue resolution. We are very sorry for the inconveniences.
This incident has been resolved. All systems are operating normally.
We are currently having issues with the "fill out" button disappearing once documents are run by users with the Filler role in the workspaces. Email invitations are still delivered to users' email addresses. Our team is already working on the issue. We appreciate your patience.
The issue was resolved, and all systems are operating as expected.
We are currently having issues with the document placeholder type of document. Fillable fields available for drag-and-drop are not showing within the signing session. Our team is already diligently working on the issue. We are sorry for inconveniences.
The issue was resolved. All systems are fully operational.
We are currently having issues with MS Outlook integrations. The respective bots are failing with a 422 error. Our team is already working on the issue. We appreciate your patience.
Whole Outlook integration is unavailable. New connections cannot be set up. Team continues to work on the fix.
The incident has been resolved. All systems are operating as expected. Thank you for your patience.
We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.
The issue has been identified, and we have applied the fix. All services should get back to normal within about 20 minutes.
We are monitoring system stabilization after the fix was delivered.
The incident has been resolved. All systems are operating normally.
We are currently having issues with documents being stuck right after sending. Our team is already diligently working on issue detection and resolution.
The issue has been successfully resolved. All services are operating normally. We appreciate your patience.
The signing session can be interrupted with the error "Ouch, sorry, it’s not you, it’s us." The team has diagnosed the problem and eliminated the root cause. Thank you for your patience.
We are currently having an issue with information populated by bots or filled out by recipients may not be visible after completing. Our team is already working on the issue with the highest priority.
The issue has been resolved. Please contact our Support team to fix the affected documents in your workspace.
We are currently having an issue with the automatic creation of the documents. They may be started with a delay of up to 40 minutes. Our team is working on the issue to resolve it as soon as possible. Thank you for your patience!
This incident was resolved. All documents set to be created automatically are processed successfully. All services are up and running.
We are currently having issues with left sidebar not displaying properly. Our team is already investigating this with the highest priority.
A fix has been implemented, and the issue is now resolved. we continue to monitor the situation. We appreciate your patience and understanding.
This incident has been resolved.
We are currently having issues with document templates serviced in Only Office. Document generation, spreadsheets, and contract negotiation may not work properly. Our team is already diligently working on service restoration. Thank you for your patience.
This incident has been resolved.
We are currently having issues with bots integrating with 3rd-party. You may see error 'Cannot read properties'. Our Engineering team is already working on this issue and do their best to resolve it as soon as possible. Thank you for your patience.
This incident has been resolved.
We are currently having issues with showing documents conditionally. Recipients may see all documents in the workflow instead. Our Engineering team is already investigating the issue.
The issue was resolved, all systems are operational.
Our services are going through unscheduled maintenance. Customers may face issues running workflows, entering workflow configurations, and applying changes. We have already identified the issue and are working on the fix.
We have fixed issues with running workflows. Feel free to fill in your documents now.
The final fix has been implemented. We continue to monitor system performance. Thank you for your understanding.
This incident has been resolved.
Our permission system is currently under unscheduled maintenance. You can face issues with opening and sending documents as well as accessing workflows. Our Engineering team is already working on the solution. We are sorry for inconveniences caused.
Fix has been implemented and we are currently monitoring the systems.
This incident has been resolved.