airSlate incident

Intermittent errors during filling out the documents and general performance slowdown

Critical Resolved View vendor source →

airSlate experienced a critical incident on May 30, 2025 affecting Web, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 07:18 PM UTC
Resolved
May 30, 2025, 08:59 PM UTC
Duration
1h 41m
Detected by Pingoru
May 30, 2025, 07:18 PM UTC

Affected components

Web

Update timeline

  1. investigating May 30, 2025, 07:18 PM UTC

    We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.

  2. identified May 30, 2025, 08:19 PM UTC

    The issue has been identified, and we have applied the fix. All services should get back to normal within about 20 minutes.

  3. monitoring May 30, 2025, 08:31 PM UTC

    We are monitoring system stabilization after the fix was delivered.

  4. resolved May 30, 2025, 08:59 PM UTC

    The incident has been resolved. All systems are operating normally.