Intermittent 503 Errors Affecting Some Customers
Affected: AWS CA
Aeries Software Outage History
Aeries Software is up right nowAeries Software had 30 outages in the last 2 years totaling 285h 20m of downtime — averaging 1.2 incidents per month.
There were 30 Aeries Software outages since October 25, 2024 totaling 285h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
Latency, Reports Not Running
Affected: AWS CA
Timeline · 5 updates
- investigating Aug 28, 2026, 08:51 PM UTC
We are investigating reports of degraded performance and difficulties running reports. Our team is actively working to identify the cause and will provide an update within 30 minutes.
- investigating Aug 28, 2026, 09:05 PM UTC
We are continuing to investigate this issue.
- investigating Aug 28, 2026, 09:05 PM UTC
Resolved - The reporting queue has returned to normal levels and report processing is stable. The issue is now resolved.
- investigating Aug 28, 2026, 09:07 PM UTC
Resolved - The reporting queue has returned to normal levels and report processing is stable. The issue is now resolved.
- resolved Aug 28, 2026, 09:13 PM UTC
This incident has been resolved.
Graduation Status, Profile, and Student Search Bar Not Working
Affected: AWS CAAWS TX
Timeline · 3 updates
- investigating Aug 19, 2026, 04:13 PM UTC
We are aware of an issue affecting the Graduation Status page, Student Profile page, and Student Search functionality. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide our next update within 60 minutes, or sooner if additional information becomes available.
- monitoring Aug 19, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 07:35 PM UTC
This incident has been resolved.
API Service Degradation
Affected: AWS CA
Timeline · 5 updates
- investigating Aug 14, 2026, 06:18 PM UTC
We are investigating reports of the API being unavailable. Our team is actively working to identify the cause and will provide an update within 30 minutes.
- investigating Aug 14, 2026, 06:29 PM UTC
We have identified an issue affecting one of our API servers. To minimize customer impact, traffic has been redirected away from the affected server while our team continues to investigate and implement corrective actions. We are closely monitoring the environment and working to restore full service. Our next update will be provided within 60 minutes
- investigating Aug 14, 2026, 07:34 PM UTC
We are continuing to investigate the issue affecting one of our API servers. At this time, there are no significant updates to share. Traffic remains redirected away from the affected server, and our team continues to monitor the environment and work toward resolution. We will provide another update within 60 minutes or sooner if new information becomes available. As a temporary workaround, customers using the Aeries API (not the OneRoster API) should ensure they are using the standard district.aeries.net base URL rather than the api base URL. The standard URL is load balanced and will help distribute traffic more effectively while we continue to address the issue.
- monitoring Aug 14, 2026, 07:53 PM UTC
The unplanned maintenance has been completed, and OneRoster API services have been successfully restored. We are currently monitoring the environment to verify continued stability. Our team will continue to closely observe the environment and will provide an update within 60 minutes, or sooner should any changes occur.
- resolved Aug 14, 2026, 08:27 PM UTC
This incident has been resolved. Our team completed additional corrective maintenance to rebalance workloads across the affected server, and continuous monitoring since has confirmed the environment remains stable. We apologize for any disruption this may have caused and thank you for your patience.
Increased Latency for Some Hosted Customers
Affected: AWS CA
Timeline · 4 updates
- investigating Aug 12, 2026, 07:21 PM UTC
We are currently investigating reports of increased latency and slower-than-normal performance affecting some Hosted customers. Our team has identified the source of the issue and is actively working to restore normal performance.
- identified Aug 12, 2026, 11:24 PM UTC
A configuration deployed in error created a performance issue. The change is being reverted.
- monitoring Aug 13, 2026, 04:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 06:31 AM UTC
This incident has been resolved.
Partial Service Disruption Affecting Hosted Aeries Access
Affected: AWS CA
Timeline · 3 updates
- identified Aug 07, 2026, 03:16 PM UTC
We have identified the source of the issue, and our team is actively working to restore access for affected districts. We will continue to provide updates as progress is made.
- monitoring Aug 07, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 04:18 PM UTC
This incident has been resolved.
Delayed Reports and Version Mismatch
Affected: AWS CA
Timeline · 3 updates
- identified Aug 05, 2026, 10:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2026, 10:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 11:07 PM UTC
This incident has been resolved.
Reports of latency, version mismatch, and trouble printing reports for some customers
Affected: AWS CA
Timeline · 7 updates
- investigating Jul 22, 2026, 04:14 PM UTC
We are currently investigating this issue.
- identified Jul 22, 2026, 04:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 22, 2026, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 22, 2026, 08:01 PM UTC
We are reverting the status to "Identified" as it has been determined that the issue requires engineering changes to fully resolve. Our operations team is monitoring reporting capacity until a fix is released and deployed.
- identified Jul 22, 2026, 09:57 PM UTC
The changes are still being tested. They are currently scheduled to be released and deployed tonight.
- monitoring Jul 23, 2026, 01:16 AM UTC
A release has been scheduled for deployment to address the performance issues with reporting services.
- resolved Jul 23, 2026, 08:11 AM UTC
This incident has been resolved.
Reports of latency, slowness, and timeouts for some customers
Affected: AWS CA
Timeline · 3 updates
- investigating May 27, 2026, 04:05 PM UTC
We are currently investigating this issue.
- monitoring May 27, 2026, 07:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 10:57 PM UTC
This incident has been resolved.
Temporary Suspension of Canvas Integration
Affected: Aeries Integrated Software
Timeline · 2 updates
Intermittent Latency Impacting Performance
Affected: AWS CA
Timeline · 2 updates
- monitoring May 07, 2026, 06:02 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved May 07, 2026, 11:21 PM UTC
This incident has been resolved.
Ongoing Incident: System Performance / Version Mismatch
Affected: AWS CA
Timeline · 6 updates
- identified May 06, 2026, 11:25 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2026, 11:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 06, 2026, 11:32 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 07, 2026, 03:00 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 07, 2026, 05:58 PM UTC
We are continuing to monitor for any further issues.
- resolved May 07, 2026, 05:59 PM UTC
This incident has been resolved.
Reports of 503 Error - The Service is Unavailable
Affected: AWS CA
Timeline · 3 updates
- investigating Apr 08, 2026, 02:48 PM UTC
We are currently investigating this issue.
- monitoring Apr 08, 2026, 03:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 09:25 PM UTC
This incident has been resolved.
Aeries Communications SSO
Affected: AWS CA
Timeline · 3 updates
- investigating Feb 23, 2026, 06:48 PM UTC
Customers are reporting an error during SSO login to Aeries Communications. The previous incident for this issue was closed prematurely, and we are actively continuing the investigation.
- monitoring Feb 24, 2026, 09:14 AM UTC
Issue remedied on affected servers. SSO function for those affected is being monitored
- resolved Feb 24, 2026, 04:45 PM UTC
This incident has been resolved.
Reports of Error Message and Unable to login
Affected: AWS CA
Timeline · 2 updates
- investigating Jan 28, 2026, 07:55 PM UTC
We are currently investigating this issue.
- resolved Jan 28, 2026, 08:24 PM UTC
This incident has been resolved.
Reports of latency and slowness for some customers
Affected: AWS CA
Timeline · 3 updates
- identified Jan 13, 2026, 08:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 14, 2026, 12:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2026, 04:03 PM UTC
This incident has been resolved.
Reports of latency and slowness
Affected: AWS CA
Timeline · 3 updates
- investigating Nov 07, 2025, 04:48 PM UTC
We are currently investigating this issue.
- identified Nov 07, 2025, 04:55 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 07, 2025, 05:45 PM UTC
This incident has been resolved.
Aeries Communication SSO
Affected: Aeries Software Issues
Timeline · 3 updates
- investigating Nov 06, 2025, 10:02 PM UTC
We have received reports and are investigating login issues to ParentSquare for Aeries Communications customers. Please stand by for further updates.
- monitoring Nov 06, 2025, 11:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 11:46 PM UTC
This incident has been resolved.
Reports of intermittent 500 Error
Affected: AWS CA
Timeline · 4 updates
- investigating Oct 21, 2025, 02:57 PM UTC
We are currently investigating this issue.
- identified Oct 21, 2025, 03:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2025, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 03:50 PM UTC
This incident has been resolved.
Connection errors
Affected: AWS CA
Timeline · 3 updates
- investigating Oct 09, 2025, 05:29 PM UTC
We are currently investigating this issue.
- monitoring Oct 09, 2025, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 09:04 PM UTC
This incident has been resolved.
Reports of intermittent 503 error
Affected: AWS CA
Timeline · 2 updates
- investigating Oct 02, 2025, 02:52 PM UTC
We are currently investigating this issue.
- resolved Oct 02, 2025, 03:26 PM UTC
This incident has been resolved.
Runtime Error - TX API
Affected: AWS TX
Timeline · 3 updates
- identified Oct 01, 2025, 03:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 01, 2025, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2025, 04:54 PM UTC
This incident has been resolved.
503 Error - The Service is Unavailable
Affected: AWS CA
Timeline · 3 updates
- investigating Sep 11, 2025, 02:23 PM UTC
We are actively investigating this issue.
- identified Sep 11, 2025, 03:09 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 11, 2025, 04:14 PM UTC
This incident has been resolved.
Texas Aeries Reporting servers were upscaled to a larger size.
Timeline · 1 update
- resolved Jul 13, 2025, 06:41 PM UTC
Texas Aeries Reporting servers were upscaled to a larger size. During this change, jobs may have been interrupted needing to be rerun. This occurred between 13:15 and 13:35 Central Time
Certain API activity now blocked had been slowing the performance of one of our Web Server groups
Timeline · 1 update
- resolved Jul 10, 2025, 08:04 PM UTC
We are currently investigating this issue.