Aeries Software incident
Reports of latency, version mismatch, and trouble printing reports for some customers
Resolved after 15 hours 56 minutes, affecting AWS CA, on July 22, 2026.
A release has been scheduled for deployment to address the performance issues with reporting services.
Affected components
Update timeline
- investigating Jul 22, 2026, 04:14 PM UTC
We are currently investigating this issue.
- identified Jul 22, 2026, 04:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 22, 2026, 04:28 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jul 22, 2026, 08:01 PM UTC
We are reverting the status to "Identified" as it has been determined that the issue requires engineering changes to fully resolve. Our operations team is monitoring reporting capacity until a fix is released and deployed.
- identified Jul 22, 2026, 09:57 PM UTC
The changes are still being tested. They are currently scheduled to be released and deployed tonight.
- monitoring Jul 23, 2026, 01:16 AM UTC
A release has been scheduled for deployment to address the performance issues with reporting services.
- resolved Jul 23, 2026, 08:11 AM UTC
This incident has been resolved.
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