Aeries Software incident

Reports of latency, version mismatch, and trouble printing reports for some customers

Minor Resolved View vendor source →

Aeries Software experienced a minor incident on July 22, 2026 affecting AWS CA, lasting 15h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 04:14 PM UTC
Resolved
Jul 23, 2026, 08:11 AM UTC
Duration
15h 56m
Detected by Pingoru
Jul 22, 2026, 04:14 PM UTC

Affected components

AWS CA

Update timeline

  1. investigating Jul 22, 2026, 04:14 PM UTC

    We are currently investigating this issue.

  2. identified Jul 22, 2026, 04:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 22, 2026, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jul 22, 2026, 08:01 PM UTC

    We are reverting the status to "Identified" as it has been determined that the issue requires engineering changes to fully resolve. Our operations team is monitoring reporting capacity until a fix is released and deployed.

  5. identified Jul 22, 2026, 09:57 PM UTC

    The changes are still being tested. They are currently scheduled to be released and deployed tonight.

  6. monitoring Jul 23, 2026, 01:16 AM UTC

    A release has been scheduled for deployment to address the performance issues with reporting services.

  7. resolved Jul 23, 2026, 08:11 AM UTC

    This incident has been resolved.