Is Aeries Software down?

Some customers are currently experiencing a 503 error. Our team is actively investigating the issue and working to determine the root cause. We will provide another update within 60 minutes.

We have identified the issue affecting districts and portals, and our engineers are actively working toward a resolution. We will share another update within the next 60 minutes.

Traffic is actively rebalancing across our infrastructure, and service recovery is progressing. We will share additional updates as needed.

Some customers are currently experiencing slowness and 503 errors. Our team has determined the underlying cause and is evaluating the best path forward to resolve it. We will provide another update within 60 minutes.

Some customers are currently experiencing intermittent slowness and 503 errors. Our team has identified the cause of the issue and is actively working toward a resolution. We will provide our next update within 60 minutes.

Traffic rebalancing is ongoing across our infrastructure, and we are seeing continued improvement in service performance. We will share further updates as they become available.

Services remain stable, and we are continuing to implement infrastructure enhancements designed to improve reliability and address the stability issues experienced by some customers. We'll continue to monitor the situation closely and provide updates as needed.

Services remain stable, and ongoing infrastructure improvements are underway to enhance reliability and address known stability concerns. We will continue to monitor the environment and provide updates as needed.

This incident has been resolved.

We are investigating reports of degraded performance and difficulties running reports. Our team is actively working to identify the cause and will provide an update within 30 minutes.

We are continuing to investigate this issue.

Resolved - The reporting queue has returned to normal levels and report processing is stable. The issue is now resolved.

Resolved - The reporting queue has returned to normal levels and report processing is stable. The issue is now resolved.

This incident has been resolved.

We are investigating reports of degraded performance and difficulties running reports. Our team is actively working to identify the cause and will provide an update within 30 minutes.

We are continuing to investigate reports of degraded performance and issues running reports. Our team remains actively engaged in identifying the root cause and will provide another update within 60 minutes.

We are still investigating reports of degraded performance and issues running reports. We will provide a further update within 60 minutes.

We continue to investigate the underlying cause of the degraded reporting performance. At the same time, we are actively provisioning a new reporting fleet based on our enhanced scaling architecture as part of our mitigation efforts. We will share another update within 60 minutes.

The reporting queue has returned to normal levels, and report processing is functioning as expected. We are currently monitoring performance closely to confirm that systems remain stable and operating as expected. We will continue to provide updates as needed.

The reporting queue has returned to normal levels and report processing is stable. The issue is now resolved.

We are aware of an issue affecting the Graduation Status page, Student Profile page, and Student Search functionality. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide our next update within 60 minutes, or sooner if additional information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of the API being unavailable. Our team is actively working to identify the cause and will provide an update within 30 minutes.

We have identified an issue affecting one of our API servers. To minimize customer impact, traffic has been redirected away from the affected server while our team continues to investigate and implement corrective actions. We are closely monitoring the environment and working to restore full service. Our next update will be provided within 60 minutes

We are continuing to investigate the issue affecting one of our API servers. At this time, there are no significant updates to share. Traffic remains redirected away from the affected server, and our team continues to monitor the environment and work toward resolution. We will provide another update within 60 minutes or sooner if new information becomes available. As a temporary workaround, customers using the Aeries API (not the OneRoster API) should ensure they are using the standard district.aeries.net base URL rather than the api base URL. The standard URL is load balanced and will help distribute traffic more effectively while we continue to address the issue.

The unplanned maintenance has been completed, and OneRoster API services have been successfully restored. We are currently monitoring the environment to verify continued stability. Our team will continue to closely observe the environment and will provide an update within 60 minutes, or sooner should any changes occur.

This incident has been resolved. Our team completed additional corrective maintenance to rebalance workloads across the affected server, and continuous monitoring since has confirmed the environment remains stable. We apologize for any disruption this may have caused and thank you for your patience.