Aeries Software incident

Increased Latency for Some Hosted Customers

Minor Resolved View vendor source →

Aeries Software experienced a minor incident on August 12, 2026 affecting AWS CA, lasting 11h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 07:21 PM UTC
Resolved
Aug 13, 2026, 06:31 AM UTC
Duration
11h 9m
Detected by Pingoru
Aug 12, 2026, 07:21 PM UTC

Affected components

AWS CA

Update timeline

  1. investigating Aug 12, 2026, 07:21 PM UTC

    We are currently investigating reports of increased latency and slower-than-normal performance affecting some Hosted customers. Our team has identified the source of the issue and is actively working to restore normal performance.

  2. identified Aug 12, 2026, 11:24 PM UTC

    A configuration deployed in error created a performance issue. The change is being reverted.

  3. monitoring Aug 13, 2026, 04:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 13, 2026, 06:31 AM UTC

    This incident has been resolved.