Resolved after 4 hours, affecting Adobe Workfront, on November 6, 2026.
Adobe Workfront customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team reinitialized the services responsible for completing proof generation to resolve the issue.Customer impact: Customers may have experienced issues with proof creation, in which documents remained stalled in the generating state.If you are still experiencing symptoms, please contact Workfront Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Nov 06, 2026, 05:54 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Nov 06, 2026, 06:04 PM UTC
This issue has been determined to be impactful. We're investigating a performance issue.
- monitoring Nov 06, 2026, 06:17 PM UTC
Adobe Workfront customers in the Americas region may be experiencing issues with proof creation, in which documents remain stalled in the generating state. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Workfront Support via the Support Portal in Admin Console or Experience League.
- monitoring Nov 06, 2026, 07:03 PM UTC
Adobe Workfront customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering team is actively applying remediation actions and validating performance.Customer impact: Customers may be experiencing issues with proof creation, in which documents remain stalled in the generating state.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Workfront Support via the Support Portal in Admin Console or Experience League.
- monitoring Nov 06, 2026, 07:15 PM UTC
Adobe Workfront customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team reinitialized the services responsible for completing proof generation to resolve the issue.Customer impact: Customers may have experienced issues with proof creation, in which documents remained stalled in the generating state.If you are still experiencing symptoms, please contact Workfront Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Nov 06, 2026, 07:20 PM UTC
We’ve resolved the performance issue.
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