Adobe Experience Cloud incident
Adobe Journey Optimizer: Performance issue
Resolved after 1 hour 10 minutes, affecting Adobe Journey Optimizer, on November 6, 2026.
A subset of AJO customers in the EMEA region may have experienced a service degradation resulting in delays to journey experiences and associated actions.Resolution summary: This issue has been resolved, and all systems are fully operational. The team implemented mitigation measures that reduced the processing delay and restored the service to expected levels.Customer impact: Customers may have experienced delays in journey processing and associated actions. If you are still experiencing symptoms, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Nov 06, 2026, 10:27 AM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Nov 06, 2026, 10:36 AM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
- monitoring Nov 06, 2026, 11:01 AM UTC
We’re investigating a performance issue.
- monitoring Nov 06, 2026, 11:08 AM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA region may be experiencing processing delays. We are actively investigating this issue and will post updates within one hour or as soon as new information becomes available.If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console or Experience League.
- monitoring Nov 06, 2026, 11:29 AM UTC
A subset of AJO customers in the EMEA region may have experienced a service degradation resulting in delays to journey experiences and associated actions.Resolution summary: This issue has been resolved, and all systems are fully operational. The team implemented mitigation measures that reduced the processing delay and restored the service to expected levels.Customer impact: Customers may have experienced delays in journey processing and associated actions. If you are still experiencing symptoms, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Nov 06, 2026, 11:33 AM UTC
We’ve resolved the performance issue.
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